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Operations manager

Dubai, Dubai, United Arab Emirates
June 15, 2019

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Ammar Bawab Retail Operations Manager LinkedIn Profile (m)009*********** (h) 009******** Dubai UAE

A dedicated, passionate, professional offering extensive experience in the retail sector for globally renowned organizations delivering measurable success capturing profits alongside an exemplary customer experience. Excels at: Retail Operations, Business Development and Inventory Management. Highly experienced at opening new stores while implementing detailed planning and control measures to improve operational efficiency. Consistently maintain coordination with all retail departments in an effort to expand organizational growth while achieving objectives.

Areas of Expertise include:

Brand Management & Expansion

Merchandising & Pricing

Financial Analysis & Reporting

Recruitment & Training

Displays & Store Layout

Product Turnover

Marketing & Promotional Activities

Revenue & Profit Enhancement

Key Performance Indicators

Staff Coaching & Leadership

P&L Targets & Benchmarks

Vendor & Supplier Relations

Margin Control

Retail Concepts

Languages: Arabic & English

Professional Experience


Retail Operations Manager (ANOTAH)

Oversaw a collective of 12 stores in the U.A.E. with the focus capturing increased profitability, maintaining margin control, and driving customer expansion. Successfully opened a new Flagship Store, commanding the process throughout the entire life cycle, leading team members in daily objectives and liaising with corporate to ensure the location opened on schedule and within budget. Reduced store opening time to 30 days from an average of 45.

Key Accomplishments:

Achieved a 60% reduction in estimated pre-operative costs by getting the Flagship Store open ahead of schedule.

Credited with achieving increased revenue and sales growth.

Implemented processes to safeguard margins and maintain cost control.

Engaged with distributors on business development efforts creating online shopping channels.

Increased sales volume significantly by bolstering social media and influencer marketing.

AL FUTTAIM GROUP Bahrain 2013 - 2017

Retail Operations Manager (GUESS)

Led operations for 9 retail stores in Bahrain, Kuwait and Qatar with an average floor space of 10K sq. ft. and creating revenue of 20MM AED annually. Directly reported to the General Operations Manager and presented dynamic initiatives to drive retail operations and ensure maximum profitability that were adopted and introduced to the stores.

Key Accomplishments:

Opened a Flag Ship Store, recruiting, training, and leading colleagues in corporate culture.

Integrated brand awareness campaigns in an effort to expand customer engagement.

Cleared over 231K of aging stock within five months.

Dramatically increased sales growth by 31% while with the organization.


Retail Operations Manager (ESCADA)

Executed a high level of operational excellence reporting to the Concept Manager for 12 stores within the Kuwait Territory with the focus of growing sales. Led a team of 300 associates, creating a culture of impact and improved customer relations by initiating policies and procedures that offered consistency of service and a quality experience.

Key Accomplishments:

Optimized stocking in an effort to streamline inventory and focus on product turnover.

Implemented programs that increased customer satisfaction and resulted in repeat and referral clientele.

Additional Professional Experience: Al Sahaya Group Saudi Arabia as a Retail Store Manager for H&M, 2006 – 2010. Managed 2 Flagship Stores with an average of 3K sq. ft. generating 36MM AED on an annual basis.


Master’s Degree in Business Administration


Bachelor of Marketing


Driver’s Licenses: UAE Kuwait Bahrain Saudi Arabia

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