Nawaf Faisal Mansoor Al-Faraj

Mobile: +973-******** (Bahrain)

E-mail: ac9m6o@r.postjobfree.com

Location: Bahrain

IT Manager / IT Officer Profile

Profile: Seasoned and highly qualified IT professional possessing an experience of 9.6 years including 4+ years of international exposure in Doha, Qatar, in areas of IT Infrastructure Management, Network Administration, IT Operations and Incident Management. Currently, exploring Top Level Management roles with reputed organizations, to apply acquired management skills and technology expertise, adding further value to the operations.

Core competencies include…

IT Strategy Definition

Infrastructure Planning / Set-up

IT Operations Management

Project Management

Technology Implementation

Network / Server Support

Security Administration

Incident / Problem Management

Technical Support / Service

Resource Utilization

Task Management

Team Management

Career Highlights:

Proven Track record as an accomplished professional in managing external outsourced support teams to identify and eliminate hardware, software and IT related issues.

Practiced at managing new projects and supporting all local Servers, PBX Switches, Phones and Personal Computers.

Displayed proficiency across the career in managing security systems (access control and cameras) and installation of network devices and UPS systems.

Recognized as the Citi Bahrain Employee of the Month, Manama, Bahrain in Jan 2007 for significant performance in IT Management.

Professional Experience

Technical Consultant at Focus Softnet

(Feb 2018 – Jul 2018)

Implement ERP system

Own Business “Family”, Manama, Bahrain

(May 2017 – Jan 2018)

Manage the operation of my family business “Restaurant”

Dar Al Mustafa, Dammam, KSA

(Nov 2015 – May 2017)

IT Support, Computer & Server Support Supervisor

Set up servers and desktop.

Set up and connected network devices.

Involved in troubleshooting hardware & software and fixing IT related issues.

Security Administrator

Provided access to the users on the share area in the server.

Own Business “Family”, Manama, Bahrain

(Dec 2012 – Nov 2015)

Manage the operation of my family business “Restaurant”

Citi (Citigroup) Corporate & Investment Bank, Doha, Qatar / Manama, Bahrain

(May 2003 – Dec 2012)

Assistant Vice President of IT Department, Citibank, Qatar Financial Center, Doha, Qatar (Oct 2007 – Dec 2012)

Computer & Server Support Supervisor

Set up SOE infrastructure for the new Qatar branch servers and desktop.

Set up Reuters and Bloomberg Clients; implementing and administering AVAYA of PBX.

Set up and connected network devices.

Involved in troubleshooting hardware & software and fixing IT related issues.

Setup SOE full infrastructure for new Qatar Branch Servers (application and file) and desktop

Setup the backup server and the backup process with data inscription using legato archiving system

Setup AVAYA VOIP PBX.

Setup the voice recorder (myna call recorder).

Setup Reuters Dealing system (Server and key station) and the information system extra3000 over the firewall

Setup Bloomberg information system

Setup and connect the network devices (International and local) firewall and riverbed

Setup the security system (access and video recorder).

Trouble shooting (Hardware and Software)

Security Administrator

Provided access to the users on the share area in the server.

Assistant Manager, Technology Infrastructure, Citibank, Manama, Bahrain (May 2003 – Oct 2007)

Computer Technician

Set up SOE infrastructure for Bahrain branch desktop; implemented and connected network devices.

Involved in troubleshooting hardware & software, detecting and fixing problems.

Security Administrator

Provided access to the users on the share area in the server.

Print Shop

Updated daily reports and delivered data request to the bank staff.

Standard Chartered Bank, Manama, Bahrain

Data Operator, Data Capture Department (Jan 2002 - Dec 2002)

Handled data entry possessing functions.

Commenced career as Computer Technician with Bazar Computer, Bahrain (Jan 2000 - Dec 2001)

Professional Development

Project Management

Leadership Skills

Individual Leadership, Citi Human Resources Development, Manama, Bahrain (Sep 2011)

Academics

Higher National Diploma in Computing (Business IT), Bahrain Training Institute, Bahrain (2001)

National Diploma in Computer Studies, Bahrain Training Institute, Bahrain (2000)

First Diploma in Computer Studies, Bahrain Training Institute, Bahrain (1998)

Diploma in Engineering Foundation, Bahrain Training Institute, Bahrain (1997)

Personal Particulars

Date of Birth: 5th September 1978 ~ Languages: Arabic and English

IT Skills: Excellent numerical and IT skills; advanced user of main Microsoft

Preferred Location: Bahrain / Qatar / Saudi Arabia

Letters of Reference (Professional/Academic): Available upon request

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