Customer Service Security Officer

STEVEN BAKESEF 845-***-****

West Haverstraw, NY ************@*******.***

OFFICE ADMINISTRATION

Over 15 years of experience working in a variety of business environments including office administration, IT and retail. Excellent team player with the ability to multitask in a deadline driven environment. Adept at solving problems and developing rapport with others.

EXPERIENCE

G4S Secure Solutions at Nyack Hospital, – Nyack, NY 2015 – 2019

Security Officer

•Monitored patients to ensure safety.

•Patrolled building to maintain security and safety of all visitors, patients, and staff.

Dick’s Sporting Goods – West Nyack, NY 2012 – 2014

Sales Associate

•Serviced all customer needs in store or via online ordering of products or answering phone inquiries.

•Pulled, packaged, and shipped items to customers.

•Processed purchases accepting various payments and processed returns.

•Received shipments and entered stock into inventory.

Ajilon / Adecco/ Kelly Services– Nanuet, NY 2001–2004 Temporary Staff

• Fulfilled temporary staffing duties at locations including Verizon Wireless and Traffix Inc.

• Provided data processing and customer service assistance including order processing, account credits, price plan renewals and upgrades, and e-mail database maintenance.

Volunteer - West Haverstraw, NY 1996 – 2010

•Assembled, and configured workstations, computers, monitors, and peripherals including printers and scanners.

•Installed, and upgraded custom software applications for community members as needed.

•Troubleshot hardware and software issues including custom applications, e-mail, network, and peripheral equipment problems.

•Recognized by returning customers for outstanding service.

WMC Mortgage – Blauvelt, NY 2005 – 2007

Imaging Specialist

•Scanned files using Kofax software.

•Barcoded, organized, retrieved, and distributed files.

•Assigned files to specific locations using Loanquest software.

•Used FedEx Ship Manager Software in shipping operations.

EDUCATION

B.S., Information Systems – Ramapo College, NJ A.A.S., Liberal Arts & Sciences RCC, NY

(Dean’s List; Phi Sigma Omicron)

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