Customer Service Desktop Support

Darrell Johnson

**** * ******* ***. ******* IL, Phone 312-***-****

Email ************@*****.***

PROFESSIONAL SUMMARY

I wish to obtain a position with an organization seeking a well-organized individual who thrives in a fast paced-multi tasking environment while utilizing my other talents and assets to stimulate growth in areas of leadership, lifestyle, and career.

TECHNICAL PROFICIENCIES

Hardware:

Desktop, Laptops, Samsung tablets, Apple Physical installation of Cisco Switches, Network Printers, Workstation and Servers

Software:

Microsoft Office 2003/ 2007/2010/ 2016 and 365, IP Altigen Phone systems, Exchange Server Knowledge of SCCM, Understanding of voice over IP

PROFESSIONAL EXPERIENCE

Cook County Hospital

IT Service Desk 02/01/2017/ - Current

Answer call from medical provider with technical issues

Remotely fixed software VPN Issues

Serviced Windows and MAC devices including tablets and cell phones

Create email license and accounts using Microsoft Azure

First Transit (Glen Ellyn, Il)

10/2007 - 12/2016

IT Support Specialist

Answered Call from Medicaid Recipients

Entered data into system software

Update windows Server’s software, Maintain PRI and IP phone systems, desktop support, update software on workstations, exchange server, network connection and hardware issues, setup tablets and cell phones

Image Quest Worldwide (Chicago, IL)

12/2004 - 2006/2005

Customer Service

Organize and Maintain Multiple Systems

Showing and presenting items to prospective clients

Assist the Sales Department

Advanced Presort Service (Chicago, IL)

12/1999 - 09/2003

Sort Mail for Post office

Load and unload mail trucks

Strapped mailboxes to be sent out for delivery

Seaway National Bank (Chicago, IL)

Customer Service

Delegated duties and supervised business activities

Maintained and handled all money transactions

Trained new employees on city auto pounds computer system

Typing and data entry and assisted walk in customers

EDUCATION

Name of School and Location

Major/Competency

Certificate or Degree Received

ITT Technical Institute Burr Ridge, IL

Computer Science

Associates Degree

Harold Washington College Chicago, IL

Business/Computer Science

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