Customer Service Data Entry

SHELLEY D. RUBLE

***** ** *** **. *****, OKLAHOMA 73099

405-***-**** ************@*****.*** [Type your website]

Objectives

Hard working individual with strong organizational leadership skills. Dedicated team player who can be relied upon to help achieve company goals. Proactive self-starter who is detail oriented and works well independently and as a team member. Generous experience in problem-solving and customer service.

Experience

Letter Carrier

1987 – Present

US Postal Service - 305 SW 5th St, Oklahoma City, OK 73102

Sign in and out for accountable mail. Arrange and sort mail into delivery order. Accurate and efficient delivery of mail under strict time constraints. Scan mail items and parcels for delivery status. Handle customer service issues when they arise. Maintain a neat and professional appearance.

Materials Handler

2018-2019

McKesson Pharmaceuticals – 4012 S. Purdue St., Oklahoma City, OK 73179

Pull and fill pharmaceutical orders for hospitals and pharmacies using a scanner to ensure correct products are withdrawn from the proper shelf. Fill orders under stringent time limitations. Accuracy evaluated nightly by supervisor.

Backstock/Warehouse

2017-2018

Kohl’s Department Store – 1715 Garth Brooks Blvd., Yukon, OK 73099

Backstock inventory using a Bluebird device, scanning inventory in and placing on assigned shelves. Replenishment of merchandise onto sales floor scanning items being withdrawn from stockroom shelves to ensure inventory control.

USPS Customer Service Supervisor

2010-2012

Accountable for over a half million dollars in stamp stock and cash. Supervise clerks in their daily duties; assigning work and maintaining rural route timecards. Generated employee schedules and performed quarterly audits to ensure balance of cash, stock and money orders. Procurement of products for the retail store and backstock of stamps. Multitasking and problem-solving to meet organizational needs and customer satisfaction. Daily communication and interaction with higher level management. Respond to and resolve customer complaints, successfully diffusing difficult situations. Data entry for daily reports for electronic distribution to department heads.

USPS Customer Service Analyst

1999-2000

Gather and analyze statistical route data for the purpose of improving organizational efficiency. Prepared paper and electronic reports of data collected, sending information to the district office for review. Collaborated with management and support personnel, making recommendations for route changes based on findings. Utilized street maps for restructuring route delivery sequence, ultimately improving the flow and efficiency of mail delivery.

Education

2002-2003 - Southern Nazarene University – Bachelor of Science

1999-2002 – Oklahoma City Community College – Associates in Political Science Pre-Law

1975-1979 – US Grant High School – Diploma

Volunteer Work

Court Appointed Special Advocate (CASA) of Oklahoma County.

2009-2011

Volunteered as a Child Advocate for the Oklahoma County Juvenile Courts. Serving as a voice for children who were taken from their home due to neglect or abuse. Met with anyone involved in the child’s life, such as teachers, parents, foster parents, doctors, counselors, etc. to ensure child’s needs were being met and placement was adequate. Filed detailed reports with the courts using Microsoft Office/Word and attended court hearings reporting to the court findings and recommendations on the child’s behalf. Maintained sensitive files under lock and key.

Post Adjudication Review Board Member for Indian Child Welfare (ICWA)

2010-2011

Board member for ICWA ensuring the best interest of deprived/delinquent children were being met through external citizen review. Monitoring the efforts of the children services programs and made recommendations for system improvements in order to enhance the management of individual children’s cases as well as the administration of the system. As a result, children were insured stability, permanency and safety, and given the opportunity to develop their full potential.

Certifications

Civil & Commercial Mediation

Family & Divorce Mediation

SCORE Entrepreneurial Workshop completion

Medical Terminology

References

Bobby D. Oliver, Sr. Probation and Parole Supervisor, Texas, known since 1986, 405-***-****. Email ********@*********.***

LaShonda Townsend, Clerk, United States Postal Service, known since 2005, 405-***-****. Email **************@*****.***.

Lesley Kassube, Social Security Administration, known since 2015, 405-***-****. Email ********@**********.***

Contact this candidate