Customer Office
Resume:
BASKAR .G
E-mail: ***********@*****.*** Mobile: +91-995*******
CAREER SUMMARY
A competent professional with 2+ years of professional experience in the information technology. Sound knowledge in process analysis, support and quality review of claims processing.
Good exposure in handling the customer support and adhere with service level agreement with lesser turnaround time.
PROFESSIONAL OBJECTIVE
A responsible and challenging position that will allow me to explore my abilities, skills and sense of dedication towards my duties with a sole aim of seeing the progress of the organization
Key areas of strength include systematic and enhancing thinking, problem-solving Capability and ability to learn new technologies quickly and to easily adapt to new environments.
SPECIFIC STRENGTH AND ACHIEVEMENTS
Received an appreciation customer for process excellence
Good communication and interpersonal skills
Good knowledge of Sales force tool, Reporting and analyzing. Expert in all Microsoft office tools- MS Excel, MS Word.
ACEDAMIC DETAILS
Qualification
Board/University
Institution
Aggregate BCA
Madras University
Guru Nanak College – June’2016
63%
12th
State Board
Jai Gopal Garodia National Higher School – May’2013
73%
10th
State Board
Jai Gopal Garodia National Higher School – May’2011
76%
EMPLOYMENT SCAN
Accenture (Jul’2016 -till date) as Transaction process associate
Responsibilities:
Handling the claim process for customer
Extending L1 support to customer and adhere service level agreements
Data extraction from RUMBA application
Working with process claims with other tool like Salesforce, WEBCCI and QRS to extract the data based on given PSS
Handling customer call on demand
TECHNICAL SUMMARY
Package : MS-Office 2010, Tally ( ERP-9)
Languages : HTML5, CSS3, Java Script, angular 6 and react JS
Operating System : Windows 7, Windows 8 & windows 10
PERSONAL INFORMATION
Father Name
: Gurumoorthy.S
Sex
: Male
Date Of Birth
: 27 Jan 1996
Nationality
: Indian
Mobile
Address
: Donata Kelda plot no:119,door no:F1 1st floor, Manikandan Nagar Extn, Metro Star City, Kundrathur,Chennai-600069
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
Date:
Place: Baskar.G
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