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Customer Care Data

Suleja, Niger State, Nigeria
June 18, 2019

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No * Arfo Close, Jidari, Maiduguri, Borno State, Nigeria.


Core Skills

Data/IMS management (DHIS2, ReportHub, CommcareHQ)

Data Visualization & Infographics (Tableau, Powerpoint, Excel)

Data Analysis (Excel, SPSS)

Project Monitoring & Evaluation

MS OFFICE (Excel, Word, Power Point, Outlook, etc)

Excellent ability to check, sort, count and verify errors.

Mobile data collection (Kobotoolbox, Ona, ODK)

Good written & communication skills

Work Experience

Monitoring and Evaluation Assistant – January 2017 to date

Justice, Development and Peace Centre (JDPC)/Benue.

Assisting the M&E officer

Routine field visits as part of project monitoring.

Routine maintenance of project databases

Routine data entry and data quality assessments

Interacting with CARITAS project manager for in-depth collection, analysis and reporting of project activities data

Managing of mobile data collection platform, trouble shooting, downloading of data and conducting periodic data analysis and visualization.

Capacity building/training for data collectors in mobile data collection.

Providing regular data, and specific analyses/reports to the M&E Officer.

Accountant- April. 2015 to December 2016

Olam Nigeria Limited/Abuja.

Preparing and completing orders for delivery or pickup according to

Schedule (load, pack, wrap, label, deliver)

Receiving and processing warehouse stock products (pick, unload, label,


Performing inventory controls and keep quality standards high for audits

Collect and send invoices to appropriate department.

Run errands in town (postal services, pick up supplies).

Daily supervision of cleaners at various warehouses.

Communicate and cooperate with supervisors and coworkers.

Ensuring adherence to quality service standards and comply with procedures, rules and


Tracking and monitoring movements of trucks.

Maintaining records and filling of LBA ledgers.

Responsible for daily expenditure of direct and indirect cost.

Preparing checks for payment.

Maintaining weekly records of payment information.

Responsible for updating accounting ledgers and account reconciliation.

Handling customer inquiries.

Maintaining warehouse stock, stationery and office supplies and

Inventory management.

Responsible for organization of property maintenance.

Warehouse Officer –January 2011 to March 2015

Olam Nigeria Limited, Nigeria/Abuja.

Maintaining daily and weekly records of payment information.

Keeping track of direct and indirect cost and payments at the company.

Receiving and carry out test on products supplied to the company.

Strategically managing warehouse in compliance with company’s policies

And vision.

Managing and reconcile stock on a daily basis.

Preparing weekly inventory reports

Bulk Room Teller/Customer Care –June 2009 to December 2011

Union Bank of Nigeria Limited/Benue.

Stationed in bulk room and handling payments and cash deposits.

Customer care officer, handling ATM issues and also opening.

of bank accounts for customers.

Evaluating and elucidating bank account charges.

Assisting customers in replacing lost ATM cards.

Assisting customer to check account status and checks payment.

Assisting customers who are victims to theft.

Assisting with address and mobile lines changes for customer account.

Assisting customers with account status and account reactivation.


Masters in Information Security November 2016 – Date

University of Abuja, Nigeria

Bachelor of Science (Mathematics/Comp. Sc.) November 2003– January 2008 University of Agriculture Makurdi, Benue State, Nigeria

Senior Secondary School Leaving Certificate (NECO) June 2003

Mount Saint Gabriel’s Sec. School Makurdi, Benue State, Nigeria

Additional Qualifications/Certifications

Monitoring and Evaluation (M&E) Fundamentals. (Certificate of Completion) - November 2018

Global Health ELearning Center (John Hopkins Bloomberg School of Public Health)

Data Quality (Certificate of Completion - November 2018

Global Health E-learning Center (John Hopkins Bloomberg School of Public Health)

Language, Skills and Proficiencies














1.Adebe Gabriel

Catholic Relief Service

Monitoring and Evaluation Officer


Phone: 080********

2.Rev. Fr Godwin Udaa

Executive Director

JDPC Makurdi


Phone: 070********

3.Caleb Ikyernum

WASH (Unicef) Borno Maidugiri


Phone: 080********

The Human Resources,

Diamond Development Initiatives.

Good day,

I am writing to you regarding the monitoring and evaluation officer position. I came across the opening on And was delighted to find that my academic achievement meet all of the necessary requirements as well as my expertise.

I believe that my strong educational background with a BSc Mathematics/Computer science and extensive experience in data entry and data quality while working with Justice Justice Development and Peace Centre (JDPC) as a monitoring and evaluation officer will make me stand out for this position. I also have several years of experience working with Olam Nigeria limited as logistics officer which is the biggest Agricultural Company in Nigeria.

Am also very good with various software tools such as RapidPro, SPSS, TABLEAU for data visualization and infographics and Microsoft office. I have an excellent ability to check, sort, count and verify errors with good written and communication skills. Furthermore, I am a good communicator, friendly, goal oriented, and growth-oriented. Moreover I believe that working with Diamond Development Initiatives can give me the platform to show off my full potential and utilize my skills and knowledge.

As requested I am enclosing my resume, where you can find details information on my experience and skills. Thank you for considering my application, I will look forward to hearing from you.

Yours Sincerely,

Wanshe John Sughnen


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