Data Entry Desktop Support

ASWIN GURUNG

*** *. **** ******. **** Bellingham MA, 401-***-****, *****.*********@*****.***

Objective

An MBA in IT graduate with knowledge and skills in the IT field that would like to contribute towards a IT Technical Support role and to the continued growth of your organization.

Skills Summary

Microsoft Office Package, Bomgar, Active Directory, Desktop Support, Service Now, ITIL Technical Management

Platforms: Windows XP/98/95,2000-2012, Windows 7-10, MacOS

Concepts: Networking, Operating systems, Software installation, Virus removal, System Administration, Windows server 2012

Education

Degree / Date of Graduation

Johnson & Wales University Providence, RI

MBA in Information Technology March 2017

Gauhati University New-Delhi, India

Bachelor of Business Administration February 2013

Experience

Hotel Radisson 11/2014- 05/2019

IT Support / Front Supervisor

•Registering guests, handling complaints and requests and performing bookkeeping duties.

•Handling management and accounting discrepancy.

•Troubleshooting, Diagnosing and fixing hardware like Computers/Tv’s/Phones/keys.

•Inventory Management, Data entry into excel to generate Reports.

•Manage Radisson Hotel Connect.

•Active Directory User Account Management with Connect.

•Providing Training and Technical Assistance to new employees.

•Provide technical support, help desk, and assist customers remotely, generally via phone or e-mail, support services such as software program or particular hardware peripheral, and help users with any computer related problem such as nonworking software programs like PMS, setup and diagnose faulty Internet connections, troubleshoot and reset local server.

•Installed and maintained windows and desktop software, service packs, anti-virus updates and patches.

•Monitoring computer system for different department like Sales, Banquet, Front Desk, and Restaurant for faulty network connection.

•Performed various administration functions on windows 2010 Mail Exchange server.

•Monitored system logs and user access for various department employees in the Hotel.

Innovative Solution Pvt. Ltd. Chakutpat, Lalitpur, Nepal

IT Support Assistant (Full-time) 04/12 – 03/14

•Data entry of any project running.

•Software installation, troubleshooting whenever necessary and ensuring the system is ready to work in a daily basis.

•Configuring Hardware and modify hardware components as required.

•Active directory User Management.

•Worked for virus removal, patches, release and updates with partner sites.

•Monitored security related issues and notifications and report back to Network Managers.

•Followed both customer and company standards to solve technical issues.

•Monitored computer systems actively, firewall, telephone systems, network hub and switches, email server.

Type of Award / Award Description

Vice-President of Namaste Nepal in Johnson and Wales University 2016/17.

Board member of Gurung Samaj of Boston.

Internship with Financial Institutions like HDFC Bank India and Nabil Bank ltd. Nepal.

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