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Technical Writer Social Media

Fort Collins, CO
June 13, 2019

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James C. Hess

E-Mail: Telephone: 970-***-****


Technical Writer/Editor

Accomplished Technical Writer/Editor, with experience in energy, healthcare, manufacturing, software, and startup environments, responsible for creating and maintaining technical and end-user documentation including e-learning, seeks opportunity to expand expertise and knowledge in the Technical Communication space.

Detail-, goal- and results-oriented

Self-motivated and self-directed; requires minimal instruction and direction

Dependable, punctual, reliable

Strong work ethic, positive, and realistic

Flexible and adaptable; successful in dynamic and mature environments

Mature project and time management abilities, and problem-solving competencies

Excellent communication/interpersonal skills, and visualization abilities

Demonstrated capability to translate complex concepts into user-friendly instructions

Autodidactic, with a demonstrated aptitude for acquiring and assimilating knowledge and skill sets relevant and related to new and emerging technologies

Curious and tenacious, creative and inventive

Professional Experience

Freelance Editorial March 2019 – Present

Created tutorials in Word, PowerPoint, and Camtasia for K-12: How to Use Office

Section 508 consultant/WCAG 2.0 consultant

Conceptualized and created searchable Lakota/English language database

Researched, conceptualized, and created Lakota language tutorials

Researcher and editor of books on hiking, history, snowshoeing, and travel

Researched and communicated fundamentals for E-Learning and M-Learning programs.

Researched definition and applications of Design Thinking in business and education

Researcher for articles about Instructional Design (models and theories, tools, design principles, multimedia aids, effective copy, instructional text, Learning Management Systems, program solving, script writing); User Experience Design (UX); User Interface Design (UI); Information Architecture (IA) (web site design); Interaction Design (IxD); Adult Learning Theory

User Acceptance Tester; identified and reported bugs and outlier behaviors, documenting resolutions

Technical Writer, Alpine Technology Group, Longmont, CO May 2015 – February 2019

Integrated Systems for Healthcare Management, Public Health Information, and eGovernment

Maintained end-user software documentation: Procedure Guides, Process Guides, User Guides, Help Guides, and computer-based tutorials for Healthcare record-keeping

oResearched User Experience Principles for next generation training as E-learning and M-learning

Reviewed and edited Release Notes, Release Memos, and Regulation Sets

Reviewed and edited API documentation

oText editors: Notepad, Notepad++, SublimeText,

Mitigated document for Section 508 requirements and implementation of guidelines; coordinated release of Section 508-compliant documentation several times a year

Conducted User Acceptance Testing/Regression Testing; identified and reported bugs and outlier behaviors, documenting resolutions

Reviewed software to ensure screen data followed HIPAA guidelines

Updated company style guide, utilizing Microsoft Style Guide and Chicago Manual of Style

WCAG 2.0 requirements and implementation of guidelines

Participated in Instructional Design projects, utilizing ADDIE and Kirkpatrick models

Took notes and transcribed meetings for weekly meetings occurring twice a week

Freelance Editorial October 2014 – May 2015

Edited and reviewed manuscripts

Contract writer for trade publications (researcher, editor)

Technical Writer, Tension Automation, Longmont, CO August 2014 – September 2014

Pharmaceutical Automation Technologies

Edited End-User Manuals and Operator Training Manuals for automated pharmaceutical technologies.

Freelance Editorial September 2013 – July 2014

Edited and reviewed manuscripts

Contract writer for trade publications (researcher, editor)

Technical Writer, Advanced Energy, Fort Collins, CO June 2012 – August 2013

Advanced Power Supplies and Photovoltaic Solar Array Technologies

In a cross-functional manufacturing environment focused on Engineering, Manufacturing and Product Management emphasizing the production of advanced power supplies, maintained and created user end documentation within a Content Management System emphasizing single-sourcing, following established processes and procedures, while seeking out and implementing improvements and refinements; applied Information Mapping to documentation to increase efficiency of documentation workflow.

Technical Writer, Abound Solar, Loveland, CO June 2008 – March 2012

Photovoltaic Solar Module Manufacturing

In R & D and automated environments focused on the production of photovoltaic solar modules, was instrumental in developing a new documentation department that included a comprehensive archive system; and created, implemented, and sustained documentation for:

oCertification and Reliability – Application Notes; Installation Notes; Internal and external Whitepapers

oEnvironmental, Health, and Safety – Standard Operating Procedures (SOPs)

oHR – Assistant editor/staff writer for internal monthly newsletter; archivist

oIT – Standard Operating Procedures (SOPs)

oOperations/R & D – Equipment Specifications; Factory Acceptance Tests; Maintenance; Troubleshooting; Process Parameters; Site Acceptance Tests; Work Instructions

oSales and Marketing – External Whitepapers; Product Guidebook; Product Specification

oTraining – Glossary; Production Definition and Categorization; Style Guide

Actively engaged engineers and other personal in reviews of documentation; participated in cross-functional teams throughout the organization to ensure the successful creation and implementation of relevant documentation; diligently researched relevant product and process information.

Hach, Loveland, CO January 2008 – March 2008

Surface Mount Technologies – Water Diagnostic equipment – Manufacturing

Researched, developed, and supported implementation of standardized documentation requirements for SMT (EKRA Stencil and Pick-and-Place) processes within Critical To Quality (CTQ) parameters.

Dako, Fort Collins, CO July 2005 – August 2007

Research and Development Environment/Manufacturing Environment

Edited, and maintained Computer-Based Methodologies (CMBs) for new and existing product lines that included R & D Build and Test Procedures; Manufacturing Process Procedures; Standard Operating Procedures (SOPs); Product Definition and Product Management documentation.


Content Management Systems/Customer Relationship Management (CRM):

oAtlassian Suite: Confluence, JIRA, Spira

oDrupal, Joomla, SharePoint, WordPress

Documentation tools:

oAdobe Technical Communication Suite: Adobe Acrobat Pro DC, Captivate, Framemaker

oFinal Draft


oMicrosoft Office: Word, Excel, OneNote; Project, PowerPoint, Publisher, SharePoint, Visio

Graphic tools:

oCorel: AfterShot, PaintShop Pro, ScreenCapture


oMS Paint


Software as a Service (Saas)

oCitrix GoTo Meeting

oCitrix WebEx


oGoogle Docs

Text editors:

oArborText Editor for Authoring, Notepad, Notepad++, SublimeText,

Section 508

oFreedom Scientific JAWS (computer screen reader program), 15.0, 16.0, 17.0


oConfluence Wiki




Web Design

HTML (Intermediate)

JavaScript (Basics)

JSON (Basics)

XML (Basics)


Cisco AnyConnect Secure Mobility Client/Remote Desktop Connection


Google DropBox



Familiar with Simplified Technical English (STE)

Professional Certification/Awards and Honors

Certificates from ADA National Network

oAccessible Content Shared Through Social Media

oBest Practices for Section 508

oCreating Accessible Documents with Adobe InDesign

oIncorporation of Accessibility into the IT Lifecycle, Identifying the Needs of Users with Disabilities, Best Practices, and Agile Development

oPDF Accessibility: A Deeper Dive – Exploring Tools and Solutions

Member, Society of Technical Communication (Technical Editing, Usability and User Experience, Content Strategy)

Recognized by the CEO for contributions to internal communications, Abound Solar, Loveland, CO

Recipient of Special Recognition Award for written communications, Abound Solar, Loveland, CO


Author of articles on Photovoltaic Solar, the electromagnetic spectrum, the principles of electricity, closed-system sublimation, the basics of a vacuum, magnetic south, rare earth elements, the X-Ray, the fundamentals of lasers, Cadmium, Tellurium, Cadmium Telluride, and the basics and benefits of UV.

Author of article on Time Management

Contributing writer to Society for Technical Communications, Rocky Mountain Chapter

Instructor, Colorado Parks and Wildlife

Raptor population field surveyor, Colorado Division of Wildlife

Raptor population field surveyor, Larimer County Department of Natural Resources: used QGIS OpenSpace 2.18 with OpenStreet Maps, Landsat, NASA, and MapQuest

Researched, compiled, conceptualized, and constructed database of facts and information about State of Colorado

User Acceptance testing, Lakota language tutorials

Researcher for articles on Wearable Technology (Internet of Things)


Bachelor of Arts, English, University of Colorado, Boulder, CO

Minor in Editorial Journalism

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