Customer Service Manager
Resume:
Shanda B Kochur
Moundsville, WV **041
*********@*****.***
March 5,2018
Dear Hiring Manager,
I'm applying for management position at this company. I have over 10 years experience, with highly acclaimed retail companies, and I am committed to excellent customer service. I believe that I will be a great fit for your organization, and would appreciate the opportunity to interview for this position at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,
Shanda B Kochur
October 2017 to present
March 2011 to present
November 2010 to March 2011
January 2010 toNovember 2010
Shanda B Kochur
228 Sandy Ave Moundsville, WV 26041
330-***-**** • *********@*****.***
Objective
Seeking a management sales position utilizing my extensive retail and management experience and passion for customer service. Willing to Excel and succeed in a goal oriented environment, Public oriented, Maintain high standard fo excellence, Sales and Management experience, Excels in hands on environment. Key Qualifications
! I have relevant experience i facilities management, quality control, and strategic planning, I have over a decade’s experience in management, and excel at hiring the right people and building effective teams.
Work Experience
Assistant Manager
Victra- New Martinsville West Virgina
! Assist in identifying and resolving problems.
! Greeting customers and identifying needs and wants.
! Assist customers in use of display items.
! Customer Service.
! Achieving top sales.
! Working with and assisting Store Manager.
Store Manager
The Wireless Center/Zwireless/Awireless/ Victra,-Sugarcreek Ohio
! Assist in identifying and resolving problems.
! Greeting customers and identifying needs and wants.
! Assist customers in use of display items.
! Customer Service.
! M.I.T.
! Training new Employees and Team Work.
! Achieving top sales through out the company.
Customer Service Suggestive Selling
Verizon Wireless/Collabera-New Philadelphia Ohio
! Assist in identifying and resolving problems.
! Delegate responsibility during shifts.
! Greeting Customers.
! Expedited communications between upper management and general personnel.
! Assist customers in use of displays.
! Arrange display’s i retail establishments.
Supervisor
Eagle Truck Stop-New Philadelphia Ohio
! Supervisor.
March 2007 to October 2009
April 1996 to June 1998
June 11,1994 to April 1996
1994
1994
2008
! Delegate responsibility during shifts.
! Banking, taking inventory and counts, ordering and stocking.
! Responsible for appearance of establishments.
Assistant Manager
Speedway-New Philadelphia Ohio
! Assistant Manager.
! Delegate responsibility during shifts.
! Banking, inventory, ordering, stocking.
! Scheduling, Coaching, customer satisfaction, Suggestive Selling.
! Assist in identifying problems.
! Cat Scales.
! Sales Associates Staffing.
Assistant Manager
Dairy Mart-New Philadelphia Ohio
! Assist in identifying and resolving problems.
! Evaluated applicants qualifications, arrange for preliminary indoctrination and training of newly hired employees according to policy.
! Expedited communication between upper management and general personnel.
! Prepared personnel forecast to project employment needs interviewed, selected and hired candidates.
Sales Representative
Cellular One- New Philadelphia Ohio
! Sales.
! Customer Service.
! Started cell phones with Walmart.
! Visit retail establishments, assist customers in displays.
! Arrange displays.
Education
High School Diploma
TUSCARAWAS Valley High School Zoarville, Ohio
! Graduated.
Business Management And Restaurant Management
Buckeye Career Center
! Management.
Business Management And Pschology
Ashford University
! Business Management and Pschology
Other Activities
I invest my own time in taking sales training, and am an avid reader of business books to increase my skills and knowledge.
I also was Involved in PTO for New Philadelphia Schools. References
Available upon request.
Contact this candidate