Client Support Specialist

SUVRANGSU MUKHERJEE

**, ******** **** ****, *** Dum Nager Bazar

Email: ******************@*****.***

Contact number: 974-***-****/923*******

_

Career Objective

Aligning my strength with the organizational vision to achieve my objective and

where my knowledge and experience would be visualized

Strength areas

Honesty and integrity

Tech savvy

Team player

Professional exposure;

Companies.

Acclaris Business Solutions PVT LTD Mar 2005 May

2018

(Willis Towerwatson Company)

Designation Client Support Specialist with the role of a Subject Matter Expert/Mentor in

:

the latest profile.

Job profile:

Research and Analysis of customer queries through emails and other integrated

tracking tool.

Client coordinationhandled various USclients, few of the notables are: Bank Of

America, AT&T, IBM, General Motors.

Supervising team members

Training new incumbents

Reporting and Documentation

Processing of different health care(FSA/HSA) and tuition related accounts

Achievements

Achieved the Award of Excellence for the year 2010 and 2014 for leadership and

achieving the self and team target pertaining to the client.

Attended various employee development corporate programs

Client appreciation

Latest CTC5.2 lacs, Net Take home 40,000 p.m.

Previous company

PKM Computech July 2004 Feb 2005

Job profile:

Computer operator involving data conversion (pdf to .doc)

Educational Qualification

Year Examination Passed Board/University Percentage Of Marks

2001 B.Sc. General Kolkata University 50%

1998 Higher Secondary W.B.C.H.S.E 51%

1996 I.C.S.E Delhi 81%

Professional Qualification

Completed Diploma in Software Technology from CMC, LTD(20012004).

Overview of programming languages and Database management

Operating System Handled Windows XP

Ms office and internet

Reason for Resignation:

Self and family health issues leading to few unavoidable circumstances.

Personal details

Date of Birth 18th May 1979

Marital status Divorced

Fathers Name Late Mr. Sanat Kumar Mukherjee

Linguistic Proficiency English, Hindi, Bengali

Date Signature

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