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Desktop Support Office

Centurion, Gauteng, South Africa
June 13, 2019

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CV for Hilton Mutsopotsi

Details Personal

Names and


Hilton Mutsopotsi

Date of birth 19 July 1982

Nationality Zimbabwean

Race Gender Black Male

Marital Status Single

Drivers Licence Yes + own car

Personal Contact Details

Mobile 082-****-*** / 060*******


Postal and Residential Address

Street 11 Barlin court Alpha road,




Employment Requirements

Industry Information Technology

Career Level Skilled

Job Type Permanent

Location Gauteng

Availability Immediate




CTC, Medical Aid, Provident Fund

Additional Info

Computer Skills Ms Office, Internet and Email

Skills Highly skilled in IT environment

Languages English- Written and Oral.

Basic Education

Highest Std.


Advanced level GSE Cambridge Examinations

Leadership &


Senior Prefect

Full colours Softball

Page 2 of 5

Tertiary Qualification 1

Name of


Germiston College (EWC)

Qualification Computer Technician (A+,N+&VB6)

Duration 1 year

Employment History 1

From – To date September 2014 – to date

Company Name Business Connexion (BCX)

Job Title Customer Support Engineer

Job Type Contract

Employment History 2

From -To Date February 2010 –April 2012

Company Name Standard Bank Pty LTD

Location Johannesburg

Industry Banking

Job Title IT Support Analyst

Job Type Permanent/ Full Time

Reason for


Termination of contract

Referee /


Mr. Ridhwaan Haffejee

Designation IT Manager

Contact Details +27-011-***-**** +27-83-628**** E- Duties

• Supporting +4500 users remotely on various applications used for day to day running of the business

• Providing first line technical support, answering support queries via phone

• Maintaining A high degree of customer service for all support queries and adhere to all service management principles and Logging,tracing incidents through Assyst System

• Installation and configuration of software remotely to client computers from a remote server(Altiris and Dame ware)

• Troubleshooting of errors and fault applications and responding to enquiries from clients and help them resolve hardware or software problems

• Maintaining user and computer accounts in StorQM Plus and active directory

(moving objects to correct OU, unlocking and resetting user accounts)

• Configuration and set up of wireless networks and Set up and configuration of 3G Cards

• Linking and configuration of emails to external devices such as mobile phones

• Advising colleagues on solutions to quick fixes and allocating more complex calls to relevant IT Support members

• Adhering to banking policies and procedures

• Deploying of Office 2007 and supporting end user on office 2007.

• Training users on how to use Office 2007

• Deploying of OCS (Office communicator R2) and support. Page 3 of 5

• Deploying of Office Live meeting and support.

• Set up of meeting rooms for communicator live meetings, communicator Conference calls and maintains the equipment.

• Installation of communicator video conference as well as communicator calls conference equipment in all meeting rooms.

• Training end users on how to use meeting rooms for communicator call conference and communicator live meetings using the (OCS) Microsoft Office Communicator 2007 R2

• Giving user training on (OCS) Microsoft Office Communicator 2007 R2

• Configuring of IP Phones such as Jabra520 dial, Polycom CX200/300 and Polycom CX700ip phones.

Employment History 3

From -To Date January 2005 to December 2009

Company Name University of South Africa

Location Pretoria

Industry Education

Job Title Desktop Support and Field Service Technician Job Type Contract Full Time

Reason for


Personal Growth

Referee /


Mr. RB Coetzee

Designation IT Supervisor

Contact Details +27-12-429-**** +27-72-147-**** Duties and


• Installation of computer peripherals and hardware components

• Computer assembling and software installation

• Diagnosing most hardware and software problems

• Installation of network and internet connections

• Installation of Microsoft (o s) and office packages

• LAN and WAN troubleshooting

• Novell installation and diagnostics

• GroupWise installation

• Synchronizing of user workstation passwords

• Mapping network drives and configuring generic mailbox for clients.

• Supporting MS office 2003 and 2007.

• Managing client accounts using Active directory.

• Printer servicing and maintenance.

Skills and competencies

Skills and


• High knowledge of IT environment

• Hands on technical and Microsoft experience

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• Understands the different functions needed to run a business and the inter-relationships

• Presentation skills

• Problem solving skills

• Communication skills

• Conflict management

• Teamwork oriented

• Ability to work under pressure in a multi-cultural environment.

• Excellent interpersonal skills, imaginative, proactive and an impeccable ability to communicate effectively both orally and in writing at all levels within and outside the organization.

• Good judgment and time management.

• Sense of urgency, commitment and tenacity.

• Possesses organizing and administration skills

Operating Systems

Windows 2000,XP, Vista, Windows 7

Highly skilled

Active directory




RADIUS, Ethernet, Frame Relay, DNS,

Switching/Routing, Access Lists, VLAN,

VTP/STP, IPv4, IPv6,Fibre optic



Wi-Fi wireless networking using Linksys


Highly skilled


Adobe Photoshop 7, Adobe Illustrator 10

& Flash 8.

Highly skilled

Other Tools

MS Office 2003/2007/2010

Highly skilled

Server maintenance

Performance tuning, Hardware

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maintenance and repairs

Highly skilled

Hardware Repairs

and maintenance.

Desktops and Printing equipment

Highly skilled

Desktop support

User support

Highly skilled

Antivirus systems

Nod32, Avast, Kaspsersky, MacAfee, Dr

Solomon’s, AVG, Symantec server and

Client including remote administration.

Highly skilled


Ms Outlook, Outlook express, Webmail

administration and setup

Highly skilled

Word processing and

spread sheets

Microsoft word, Lotus notes, Word

perfect,Microsoft Excel spread sheets

and formulae’s

Highly skilled

Remote Server and

Desktop Support

PCanywhere, Teamviewer & VPN

Highly skilled

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