Social Media Customer Service

LUCKY LANDONO

Jalan Kencana Bening No. ** Bogor, Indonesia 16113

+62-812-****-**** *****.*******@*****.***

PERSONAL INFORMATION

Date of birth : Jakarta, 4 January 1993

Citizenship : Indonesian

Gender : Male

Marital status : Single

EDUCATION

University of Brawijaya, Malang, Indonesia August 2017 Bachelor of Communication in Communication Science

- GPA in Major: 2.90/4.0

WORK EXPERIENCE

Black Sire Technology Co., Ltd, Sihanoukville, Cambodia January 2019 – April 2019 Customer Service Executive

- Handling incoming calls, live chat and messaging apps

- Solving customer inquiries and request promptly, accurately and professionally

- Checking and transferring funds between bank accounts Bank Danamon, Jakarta, Indonesia March 2018 – October 2018 SME Banking Specialist

- Acquiring new clients to the bank and selling lending products

- Establishing relationship with local SMEs and small businesses, providing them with financing solutions to expand their businesses

- Maintaining good relationship with existing clients through sustained, active engagements and constant assessment of their banking needs and demands

- Achieving required sales target by working intensely as a member of a team LUCKY LANDONO

Jalan Kencana Bening No. 23 Bogor, Indonesia 16113

+62-812-****-**** *****.*******@*****.***

Havas Indonesia, Jakarta, Indonesia August 2014 - October 2014 Junior Copywriter Intern

- Working with the senior copywriters and the clients to produce advertising themes, slogans and jingles for Reckitt Benckiser products and services that appear on radio, magazines and the website

- Researching and compiling information on various Reckitt Benckiser products

- Attending creative meetings, did the bulk of the legwork and upheld the standards of the senior copywriter at all times

- Evaluating copy for specific campaigns

CAMPUS ACTIVITIES AND ORGANIZATIONS

Societo Sineklub, Malang, Indonesia January 2013 - January 2015 Member of Production Division

- Making several public service advertisements

- Producing dozens of short-films

- Holding a movie exhibition event (Brawijaya Movie Exhibition) in 2013 and 2014 COMMUNITY INVOLVEMENT

WWF’s Earth Hour, Malang, Indonesia March 2014

Volunteer

- Taking shots of video footages as the light-off during the Earth Hour in several places in Malang

- Helping raise the awareness of global warming through helping organize several campaigns in Malang, Indonesia

LUCKY LANDONO

Jalan Kencana Bening No. 23 Bogor, Indonesia 16113

+62-812-****-**** *****.*******@*****.***

SKILLS

Language : Fluent in English and Bahasa Indonesia

Computer : Advanced in Microsoft Office, Corel Draw, Adobe Premier and Adobe Photoshop

Social media : Proficient with social media including Facebook, Snapchat, Twitter, Instagram, Linked In and Vimeo

ENCLOSED

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