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Customer Service Developer

Houston, TX
June 12, 2019

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Mohammad Shakhawat Hossain (U.S. Citizen)


***** ****** ***** *****, *******, TX 77429, 281-***-**** E-mail:


Blog site: GitHub:


Microsoft Certified Solution Experts-MCSE (With SharePoint 2013) (SharePoint)

Microsoft Certified Solution Associate-MCSA (With Office 365) (Office 365)

Microsoft Specialist - Programming in HTML5 with JavaScript and CSS (Microsoft Specialist)


Wesco Aircraft (Ust-Global)

SharePoint online Developer/Administrator April 29, 2019-Current Austin, TX

•Gathering metrics from the SharePoint Online Tenant, Create Documentation for site Collections, Workflows, list & Libraries.

•Create a custom site “Wellbeing” for Human Resource by modifying master page with custom CSS and webparts.

•Support large list, modified /added workflows and troubleshoot any Ticket for SharePoint.

•Working with Microsoft premium support to resolve outstanding tickets.

Builders First Source

SharePoint Developer/Administrator Dec 3, 2018-Feb 15, 2019 Dallas, TX

•Help and Create custom workflow with Nintex, Visual Studio & SharePoint Designer.

•Troubleshoot legacy workflow and Nintex workflow on daily basis.

•Managing SharePoint Environment: Production, Staging and Development for a large scale Corporate Environment. • Utilizing PowerShell scripting Language to create Web Application, Site collection, Host header site collection, Host Name Site collection etc.

•Split Content Database and create new web application and site collection.

•Moved SharePoint 2013 Search to multiple Servers with separate Search component (Query processing component, Index, Partition) with PowerShell scripts.

•Archive large list & Library with ShareGate tools, Administration & Troubleshoot Nintex workflow and form.

•Added new WFE on existing two WFE’s, Troubleshoot and resolved SharePoint related tickets on daily.

•Upgraded all WFE’s and APP Server to Oct, 2018 CU Patches and clear the Orphaned DB and Health Analyzer

•Keep health staging servers, fixed user profiles issue and move search to separate server to load balance.

•Troubleshoot daily on SharePoint environment with ULS log, Perf Monitor, Fiddler, Developer dashboard and Event viewer.

US Pain & Spine Institute, Houston, TX

SharePoint Developer\System Administrator Dec 8, 2014- Oct 12, 2018

•Working Skilled: Installed and Configured SharePoint 2013 & SharePoint 2016 Farm for the company and designed out of box intranet site for the entire company’s departments. Created individual site collection for each depart and design for it.

•Working Skilled: Migrate SharePoint Environment to Office 365, Implement Flow, PowerApps and Power BI for the End Users.

•Working Skilled: Developing the Internal Human Resource Site by using custom code with HTML5, CSS, JavaScript & jQuery.

••Working Skilled: Upgrade the company’s SharePoint Infrastructure with one front-end, 2 applications, 2 back-ends and one apps server. Configured the Web Apps server for Co-editing Microsoft Excel.

•Working Skilled: Skill in implementation of office 365, SharePoint Online, Team Site, Modern Site, Records Management, Content Types, Taxonomy, Microsoft Team and Flow & PowerApps.

•Working Skilled: Configured SQL high availability, mirroring, always on & Disaster Recovery and Redundancy.

• Skilled in configure Web Content Management, App Management & Search Service & My site.

•Working Skilled: Configured & created custom workflows, lists, document library, record management site, site collections as user demands.

•Working Skilled: Configure External Content types, secure store, and Business Connectivity services.

•Working Skilled: Working Experience on dashboard to create Dashboard, Pivot table, chart & Tubular Report for Company

• Working Skilled: Experience in managing SQL 2012/2014/2016. Created maintenance plans for daily and weekly backup.

•Working Skilled: Configuring SharePoint Search, End Users Search, Managed Metadata, SharePoint Content, User Profiles & My Sites Configuration.

•Working Skilled: Working Experience on administrating Health Care application—Heathland’s Centriq, Allscripts Cloud, EHR, CHMB & PM.

•Working Skilled: Working Experience on maintain Company’s All Servers and resources backup with Symantec Backup Exec 15.

•Working Skilled: Utilizing HTML5, CSS, JavaScript’s, JQuery, Bootstrap to create custom Intranet portal.

•Class Training and Skill in HTML, HTML 5, CSS, and JavaScript, jQuery, C # & ASP.NET MVC.

•Training and Lab Experience in Angular 2, ionic Cordova for cross platform mobile apps development, React.js, Bootstrap, knockout.js, Yeomen, gulp & SharePoint Framework (SPfx)

•Training and skilled in Developing Apps with .NET on Microsoft Azure, Building Web Applications and API, using Cloud Database, Document DB, Azure SQL, Cloud Storage and utilizing functions etc.

•Training skill in Azure VM, Storage, Implement web and Mobile Service on Azure & Azure Functions.

•Class Training and Lab skill in Rest API CSOM, JSOM, XML, XSLT and CAML Query.,

Houston Printer parts, Houston, TX

System Administrator June 10, 2011- Nov13, 2014

•Performed installation, configuration, administration and design of Windows 2003/2008/2012 domains in an enterprise network environment including installation and configuration of WINS, DNS, DHCP, and allocated IP addressing schemes.

•Performed creation, deletion and administration of domain user accounts, user profiles, and enforcement of access and security policies and administered and supported enterprise level anti-virus and business solution software

•Completed networking, troubleshooting and related computer projects in a timely and efficient manner.

•Configured replication processes and schedules, designed and performed integration of Routing and Remote Access,

•Consistently excelled in customer service, project management and problem solving.

•Support Clients VPN set up and run weekly maintains on-site Locations.

Houston Food Bank, Houston, TX

IT Support Specialist July15, 2010- May1, 2011

•Provides technical support for over 100 users in a Windows XP/MAC OS X environment.

•Provides end user support for Blackberries & iPhones including installations, activations, troubleshooting and training.

•Installs, configures & troubleshoots wireless access points for end users using wireless connections.

•Reimages\\Restores user’s machines using Norton Ghost

•Support remote and on site users with all IT issues pertaining to contract

•Setup and issue iPhone to user along with tablets and VDI machines.

•Evaluate tickets and conclude the proper direction

•Configuration and troubleshooting of Cisco IP Soft phones

•Utilize Remedy to meet all SLA terms in a timely manner

•Troubleshoot both Win 7 and Win 8 OS (Tablet for Win8)

Toshiba International Inc., Houston, TX

Analyst IS Technical III Nov20, 2009 - Jan19, and 2010

•Installed and configured windows XP/Vista, Office, BAAN ERP Application and all network related application.

•Completed networking, troubleshooting and related computer projects in a timely and efficient manner.

•Performed creation, deletion and administration of domain user accounts, user profiles, and enforcement of access and security policies and administered and supported enterprise level anti-virus and business solution software (ereq, E-time etc.)

•Consistently excelled in customer service, project management and problem solving.

•Demonstrated willingness to be on call, 7x24x365 (less pre-approved exceptions) and attended to technical issues outside of normal business hours.


Life University BS in Computer Information Management Marietta, GA

Tech Pros Group, Inc. LAN/WAN Engineer Program Irvine, CA

Ogeechee Technical College IS, Microcomputer Specialist Statesboro, GA

ApTech Programming in C# (2 Months) India

ApTech Programming in C# with Project (2 Months) India

TCS iON ASP.NET (2 Months) India

TCS iON Web Development (HTML, CSS, JavaScript, JQuery, XML, Bootstrap Training

SPTechCon SharePoint Conference 2016 (4 Days) Austin, TX

SPTechCon SharePoint Conference 2017 (4 Days) Austin, TX

Visual Studio Live Angular Hand-on Lab (Full Day) Austin, TX

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