Customer Service Store Manager

Wendy DesRochers

**** ****** **. **********, **** 45223

marmotgrl@(513)213-gmail.3730 com

SUMMARY Resourceful and motivated professional with broad experience in customer service, store management, bookkeeping, and merchandising seeking a position in a lively, creative environment.

Interests include making art, crafting, collecting books and vintage ephemera, as well as thrifting, photography, and exploring the city .

EXPERIENCE Melt Eclectic Café July 2017 – present

*Server *Host

Saucer & Company 2016-present

*Owner / Operator *Customer Service

*Sales *Inventory Procurement & Management

*Hiring & Training Staff *Bookkeeping / Taxes

Half Price Books Cincinnati, Ohio

*Assistant Store Manager 2005-2016

*Bookseller 2001-2005

Half Price Books Dallas, Texas

*Bookseller 1997-2001

Raindance Gift Boutique Dallas, Texas

*Sales clerk & Bookkeeper 1994-1997

HIGHLIGHTS

*Customer Service *Interviewing & Hiring Staff

*Merchandising: ordering & replenishment *Training & Supervising Staff

*Building Attractive Displays *Conducting Performance Reviews

(with and without Plan-O-Grams) *Supervising Fiscal Inventories

*Office Administration *Bookkeeping & Reports

EDUCATION Half Price Books Management Training

Microsoft POS Operation, Beanstore POS System

Turpin High School Cincinnati, Ohio

General Education / Honors Program

Richland Community College, Dallas, Texas

General Studies

COMMUNITY SERVICE S.C.O.O.P. - fundraising & on-site volunteering 2010-present Cincinnati Cats – Trap/Neuter/Release assistance 2010-present Nativity School Library volunteer 2005 - 2012

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