QA
Resume:
CURRICULUM VITAE
KEN VU
CONTACT INFORMATION
Candidate Information
Full name
KEN VU
Experience
Birthday
December 8th 1988
Degree
Bachelor
Gender
Male
Foreign language
English
Marital status
Married
Contact Information
Address
Antel Spa hotel, Makati Avenue, Makati City, Philippines
Country
Vietnam
Mobile
**************@*****.***
EDUCATION LEVEL
Graduation year
06/2011
Hanoi University - Hanoi, Vietnam
University
Major subject: English (specialized in translation and interpreting training)
WORKING EXPERIENCE
8/2015 -Present
Aquoz solutions Inc. – Makati City
Position: QA Assistant Team Leader
-Manage QA team that includes Trainers and Testers to assure all work well with SOP and their task.
-Main task is a tester to test all products, systems and every received request. Test from A – Z and make sure be good on production. Assign testing to staff.
-Check and deliver all the information to QA team trainers, CS, VIP, TSM and Marketing team.
-Assist HOD to do some projects such as new websites or other assignment.
-Prepare and process all promotions that from Providers to make it smooth.
-Answer other departments if any queries.
-Coordinate closely with developers, marketing and operation teams (CS &VIP).
9/2013 – 7 /2015
Aquoz solutions Inc. – Makati City
Position: Senior Vietnamese Customer Representative
-Support Vietnam Customer with all inquiries.
-Support CS team with cases and provide information
-Review CS’s chat to improve them better
-Monitor live chat
05/2012 – 08/2013
Truc Nhan Company Limited – Hanoi City
Position: Assistant Director
-Assist the Director to control and manage the office.
-Manage documents and files
-Manage company's human resources
-Supervise staff's working and make salary table
-Other duties
10/2011 – 03/2012
Smart English Centre – Hanoi City
Position: Marketing staff and website Admin
-Making plan and propose programs to market the centre to those who are concerning or looking for a prestige place to learn English. Managing its website www.smartenglish.edu.vn, posting news, information and doing some photoshop tasks.
5 June 2010 -29 June 2010
Freelance – Hanoi City
Position: Freelancer
-Support Research Group of American Students to research puppetry art in Hai Phong.
-Translate and Interpret for researchers to the residents.
SKILLS
Independent studying and researching skills - Good
-Collected information from many sources: library, research books and internet to enrich my knowledge.
-Well reading comprehension of English documents.
English – Good
-Good in listening, speaking, reading and writing skills.
Communication and presentation skills - Good
-Join Action Club with the role of Game controller and Marketing member.
Team work, leading skills - Good
-Lead the role as a team leader at work camp “Studying Vietnamese Culture through Handicraft Village.”
-Supervise and manage the staff at Truc Nhan Company limited and QA team at Aquoz Solutions Inc.
-Work as a volunteer at Asian Indoor Games III and International Association of Democratic Lawyers XVII
Computer - Good
-Good at Windows, Word, Excel, Power Point, Multimedia software and others.
-Excellent at searching tools, mailing appliances and others.
REFERENCES
Kyle Phuthat
QA Thai Trainer Leaders – Aquoz Solutions
Phone: 0995.658.0296
Relationship: Teamate
Contact this candidate