Manager Customer Service

Sergio Perales 956-***-****

*** *** *****, ******, ** 78045 ***********@*****.***

Professional Profile

Driver Manager

Fleet Manager

Terminal Manager

Customer Service

Managerial Skills

Communication Skills

Multi Task Skills

Computer Skills( AS400, MS Word, PowerPoint, Excel, MS Word)

Ability to work under pressure

Work with minimum Supervision

Owner operator Driver Manager

Work with B1 program

Safety (DOT)

P&L and Operation ratio

Professional Experience

Swift Transportation, Laredo, TX

1999-2013

Fleet Manager

Achievements:

Help reduce production costs

Achieved higher mileage rate per quarter

Expanded fleet size with better quality ranked drivers.

Responsibilities:

Responsible for over 450 drivers and 9 Driver Managers

To ensure that the Driver Manager are performing there functions and maintaining company goals and averages

Monitor and evaluate the performance of Driver Managers and their fleets

Conduct exit interviews with Drivers why they are leaving the company as well as face to face interviews with incoming drivers to explain expected performance.

Work with other departments to assist drivers on any issue to include but not limited to: Payroll, Shop, and compliance

Monitors the productivity of each Driver Manager including miles, revenue, and ensure the terminal is following the company processes in accordance to the Federal Motor Carrier Safety Administration.

Making sure the trucks get planned and moving to obtain productivity.

Ensures on time freight and responds to any discrepancies with potential lateness.

Ensure our drivers always follow the Department of Transportation Requirements and safety laws of the FMSCA.

Conduct WIGs (Goals) meetings with Team members

Do interviews to hire a new Driver Manager

Update daily reports everyday

Overseeing the Maintenance Laborer inside and outside building

Prep new trucks for new drivers

Overseeing the local drivers

Work with Recruiting dept to make sure we hire the right drivers

PGT Trucking, Laredo, TX

2013-2014

Terminal Manger (Flatbed)

Responsibilities:

Overseeing and manage both office and Shop management

Responsible for overall safety and production for facility

Ensure all clients reports and billing are completed.

Ensure on time delivery

Effectively communicate with both US & Mexico customers

Communicate also with outside contractors especially Mexican Carriers

Ensure on time pick up from our Mexico Customers facility

Martin Transportation System, Laredo TX

2015-2019

Terminal Manager

Responsibilities:

Overseeing and manage both office and Shop management

Responsible for overall safety and production for facility

Ensure all clients reports and billing are completed.

Ensure on time delivery

Making sure employees maintain terminal inside and outside

Daily reports on Pms services on Trucks and Trailers

Ensure drivers leave on time

Supervise Cross docks

Despacho Castaneda Forwarding

1995-1998

Runner and Traffic Clerk

Responsibilities:

Running errands toward Mexico and Laredo Office

Making sure all documents are up to date in order to cross trailer into MX

Updating customers on their product

Education

Martin High School Laredo, TX

High School Diploma

May 1992

References

Homero Valdez 956-***-****

Alfredo Villarreal 235 7494

Luis Garcia 956-***-****

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