Bhavya Gunnam

Application Support Analyst (AWS – DevOps)

Email: ac9kpu@r.postjobfree.com

508-***-****

Production Support and DevOps engineer with 7+ years of experience. I have hands on experience working with solaris, vmware and linux platforms. I have been working with developers and release manager closely for the deployments in Jenkins. I was also involved in the agile methodology of the report system. I have knowledge of different types of ticketing tools such as jira and servicenow. I have also been a part of the scrum meetings. I was handling the live issues and change requests. I also handled the message queues. I have worked with sharepoint and confluence. I have knowledge on the DevOps Tools like Maven, ant, Gradle, Jenkins. I have experience with cucumber Reporting. I have good knowledge on monitoring tools like Dynatrace, splunk and kibana .

Experience Summary:

Over 7+ years of experience in IT and software in Production Support.

4 years of relevant experience in UNIX Support

Extensive knowledge of UNIX, Windows and Linux Commands and Shell Scripting, Amazon Cloud, PL/SQL, Oracle and DB2 databases, Apache, Microsoft Windows, Citrix, BMC Remedy, C and Server Processes and tools like Control –M, JIRA. Hands on Experience in Java, Scripting (sh and ksh) as coding for Production

Excellent verbal & written communication. Able to work individually as well as in a team. Possess excellent problem solving & trouble-shooting capabilities with high commitment to quality. Good to handle Documentation, Plans and M&P and versioning of them (One Note, Visio Etc.).

Experienced in

oDaily Workout of Production environment.

oAWS Amazon Cloud computing and its support.

oHandling alerts on Pager and supporting calls and rotating schedules.

oJob Scheduling using Autosys and Crontab.

oScript Development and Deployment in Production.

oAdministering the application production servers and processes.

oHandling LIVE/production issues, deployments on every new release.

oHandling DEV, UAT, PROD and SIT server based applications.

oCreating change requests and trouble requests, escalation of calls regarding ticket generated.

oWorked extensively with Developers and issues related to Production on Middleware Technologies (WebSphere, Tibco, and Informatica).

oWorked extensively in running queries in PL SQL, Oracle etc.

oMonitoring and health status of Operating system and Application level processes.

oResponsibility taking and deadline meeting for all production support issues raised by the business or development team and resolving them.

oCreating tickets in HP QC and JIRA.

oKnowledge of working with Dev / other support teams for Release planning, Deployment and testing.

oFollowing set procedures for monitoring and investigation of issues and escalating within prescribes SLAs.

oTeam and priority based working in production and support environment.

Technical Summary:

SKILLS

TOOLS

Operating System

Unix, Linux, Windows

Script Languages

JavaScript, Unix, Shell script

Languages

C, Core Java, J2EE

Database

DB2, MS Access, Oracle

Other Tools

Putty, BMC Remedy, Citrix, JIRA

Cloud Computing

AWS Amazon Cloud

Application Servers

WebLogic, WebSphere

Applications IDE

Eclipse and RAD

Certifications:

MOS certification from Microsoft

MTA certification from Microsoft

AWS Associate Certification from Amazon

PROFESSIONAL EXPERIENCE:

Bridgepay Network solutions- Lake Mary, FL March 2018 to Present

Application Support Analyst/DevOps

Roles and Responsibilities:

24/7 Remote Application Support.

Following set procedures for investigation of issues and escalating within prescribes SLAs.

Handling of Application with various tools and domains in production

Worked in creation and running of simple shell scripts as and when required to smooth line the application functionality.

Handling EFSS layers which servers as back bone of data transmission to and fro from our apps.

Supporting Applications in UAT, SIT, DEV, PROD Environments.

Handling Push and Pop of Messages on Message Queue’s (MQ).

Supported project by running and managing Databases by PL/SQL and Oracle Queries.

Resolving errors and removing or re running Messages on EFSS, MQ’s, Autosys in Sync with SA and DBA.

Checking of Logs and errors and to rectify them.

Handling Production support related work on Databases like running queries on any tables in sync with DBA.

Monitoring service Interruption alerts and troubleshooting them as per SLA

Handling the LIVE issues/Handling the Change Requests (CRs)

Worked on application that ware hosted on WebSphere in support with Tibco, Informatica.

To check the reliability and robustness and other functionality of the application systems in UNIX, Solaris and Windows Environment.

Performing DR (Disaster Recovery) or Failover activities as per set guidelines of client.

Coordinating with Development team to create bug fix, scripts etc and processing their requests.

Maintaining Application in UAT, iUAT and PROD environment.

Escalating serious/consistent problems to development/management for longer term resolution and fixes.

Scheduled the Batch jobs on PRODUCTION and TEST Servers according to the request of the clients Using Unix scripting and Autosys JIL (JOB INFORMATION LANGUAGE)

Experience in managing infrastructure services, which includes Amazon Elastic

Compute Cloud (EC2), Elastic Block Store (EBS), Simple Storage Service (S3), Elastic

Load Balancing (ELB), Amazon Virtual Private Cloud (VPC), Route53 and Auto

Scaling.

Understanding of security measure AWS provides and key concepts of AWS Identity and Access Management (IAM).

Extensively worked on Jenkins by installing, configuring and maintaining for the purpose of continuous integration (CI) and for end-to-end builds and deployments.

Integrated DevOps is a cogent tool that eases the process of project creation

Worked on Docker containers which are light weight, attaching it to a running container, removing the images, managing the containers and setting up environment for development.

Implemented a continuous delivery pipeline with Docker, Jenkins and GitHub, when a new branch is started Jenkins automatically builds new Docker container from it.

Configure all app logs, syslog and network logs in Splunk and make sure the logging is available without any issues.

Create and configure Splunk management reports and dashboards.

Worked on configuring ELK (Elasticsearch, Logstash & Kibana).

Implemented Prometheus, Kibana and Grafana for monitoring

Technology: UNIX, Solaris, Informatica, Autosys, Oracle, Shell Scripting, Middleware (WebSphere MQ and Web Logic), Tibco, MQ jobs, log analysis.

Tools: Smitty, Putty Box, BMC Remedy, HP-QC, Autosys, Informatica, Toad, SharePoint Designer, MS Visio Etc. GUI based specifically designed Administrators, Jenkins, Docker, Splunk

JSSI, Chicago, IL January 2016 to Feb 2018

Application Analyst

Roles and Responsibilities:

24/7 Remote Application Support.

Following set procedures for investigation of issues and escalating within prescribes SLAs.

Handling of Application with various tools and domains in production

Worked in creation and running of simple shell scripts as and when required to smooth line the application functionality.

Handling Message Queues (MQ) to and fro from our apps.

Supported project by Prod and Non Prod environment by running queries in PL/SQL for Oracle and Sybase.

Microsoft Windows and IIS with Apache.

Handling Push and Pop of Messages on Message Queue’s (MQ).

Resolving errors and removing or re running Messages on MQ’s in Sync with SA and DBA.

Checking of Logs and errors and to rectify them.

Handling Production support related work on Databases like running queries on any tables in sync with DBA.

Monitoring service Interruption alerts and troubleshooting them as per SLA

Handling the LIVE issues/Handling the Change Requests (CRs)

To check the reliability and robustness and other functionality of the application systems in Windows Environment.

Performing DR (Disaster Recovery) or Failover activities as per set guidelines of client.

Maintaining EC2 services like Launching EC2 Linux instances, associating Elastic IP to the instances, attaching volumes, creating security groups, changing rules and restricting access, Creating AMI from instances.

Creating EBS volumes and attaching to instances, creating partitions and drives.

Coordinating with Development team to create scripts and processing their requests.

Maintaining Application in DEV, SIT, PFIX, UAT and PROD environment.

Managing Active Directory for app users and their login ID maintenance.

Escalating serious/consistent problems to development/management for longer term resolution and fixes.

Application Handling through VMWare

Meeting SLA through BMC Remedy, Citrix, Putty etc other tools.

Technology: Windows, Oracle, Shell Scripting, Oracle, DB2, SQL, MQ jobs, log analysis, Windows Active Directory.

Tools: Putty Box, BMC Remedy, Control –M, Citrix, GUI based specifically designed Administrators, VMWare.

Knoah Solutions- Hyderabad, Telangana Jan 2014 to December 2015

Client: Online Banking and Investing – OBI (Key Bank)

Software developer

Roles and Responsibilities:

Involved in various phases of Software Development Life Cycle (SDLC) as design and development.

Involved in design and development of the application as per Struts & Hibernate Framework.

Generated Use case diagrams, flow diagrams and class diagrams using UML.

Designed and developed AJAX enabled UI using JSP, HTML and JavaScript.

Implemented Design Patterns like Model-View-Control, Data Access Objects and Data Transfer Objects.

Deployed Enterprise application using Web sphere Application Server

JSP’s have been used extensively for developing User Interface components.

Developed the Action Classed, Form Beans and also configured the struts-config.xml files.

Involved in debugging, bugs fixing of the application.

Developed the application with additional “Cross-Site Scripting” security functionality.

Added the functionality of ‘Recurring Transfers’, ‘Self Service’ flows & new LOAN module.

Involved in coding using Java, J2EE and SQL technologies.

Independently handled complete OBI back end application tool frame work development.

Involved in XML schema’s and classes.

Involved in QTP scripting for entire Online banking and investing application.

Unit testing and DB review for every release.

Coordination with the customers, set up the calls as and when required.

Technology: DB2, IBM Web Sphere, Java, JavaScript, Ajax, JQuery, J2EE, Spring, RAD and Hibernate.

BEST Mumbai, Mumbai and Gurgaon, INDIA Jan -2011 to November 2013

Network/Server Admin

Project Name: BEST Electricity, Mumbai

Project Description: BEST Mumbai is a front runner in Mumbai metropolitan for supply of Electricity and also in other support functions like Bus Services, Waste Management etc. as our customer for KLG Systel Ltd. Gurgaon we were to deliver them electricity billing system as well as a embedded device created by KLG Systel R & D department to track the buses and provide detail in their in-house web portal. KLG Systel was responsible to administer and maintain applications to make sure those applications are up and running always & available to users.

Roles and Responsibilities:

24/7 Remote Application and O/S Level Support.

Following set procedures for investigation of issues and escalating within prescribes SLAs.

Handling of AIX and Linux OS based servers with DB2 database in production

Monitoring service Interruption alerts and troubleshooting them as per SLA

Handling the LIVE issues/Handling the Change Requests (CRs)

Handling Message Queue (MQ) and its messages to and fro from our applications.

Resolving errors, creation of new MQ’s and push and pop of messages from current live Message Queues (MQ).

To check the reliability and robustness and other functionality of the System and scripts before deployment and check script for Technical Specification.

Supported Application which were hosted on Middleware technology WebSphere, MQ and SOA Architecture and resolving issues in same.

Supporting and handling error and resolution on Informatica based EFS (Enterprise File Sharing) between various in / Out Bound Applications connected.

Performing DR (Disaster Recovery) or Failover activities during service failure.

Coordinating with Development team to create scripts and processing their requests

Escalating serious/consistent problems to development/management for longer term resolution and fixes.

Technology: AIX, Shell Scripting, DB2, Informatica (EFS) Technology: AIX, Shell Scripting, DB2, Informatica (EFS)

Tools: Smitty, Putty Box, Web Console Manager, Ganglia, On Demand Administrator

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