Customer Service Manager

**** **** * • DIEPKLOOF • ****

• CELL 078*******/076*******

KELEBOGILE MOTSEPE

PERSONAL INFORMATION

ID Number: 870-***-**** 081

Date of Birth: 11 March 1987

Gender: Female

Home Language: Setswana

Health: Very Good

Nationality: South Africa

Marital status: Single

Other Languages: English, Zulu and Setswana

********@*****.***

EDUCATION

Riverlea High School - Grade 12

Subjects:

English

Afrikaans

Economics

Business Economics

Accounting

Mathematics

WORK EXPERIENCE

Company Name : Innovation Group

Position : Customer Services Consultant

Duties :

Validating of customer details

Insuring customer policy is up to date

Advising customer of the payment term on their policy

Advising customer on type of policy they have

Advising customer on start an end km on their policy

Advising customer on claiming procedure

Amending customer details on the system

Assisting dealers with payment queries

Check if dealers invoice are in order

Advising dealers on the turnaround time of payment

Emailing dealers the remittance

Duration :2016/04/25 to Date

Company Name: Royal Mnandi

Position: trainee

Duties :

Cooking

Providing customer service

assisting with functions

stocktaking

Preparing the menu for the next day

Duration: April 2013- To date

Company Name: Cell C

Position: Call Centre Agent & Team leader(2IC)

Duties :

Going through customers account

checking their balances

Checking how much they need to pay and why they paying a certain amount that month.

Activating customer’s lines and deactivating lines.

Advising on the duration on contracts

Retention/outbound Duties:

Calling customers and convincing them to extend their contract.

Duration: August 2008 – March 2013

Company Name: Hollard Direct Solution

Position: Call Centre Agent

Duties: Answering Calls & Taking Messages

Duration: May 2007 – February 2008

Company Name: Mr Price

Position: Customer Services and Cashier

Duration: September 2007- April 2008

REFERENCE

Contact Person: Lebohang Ntoahae/HR

Position: Team Leader/HR

Company: Innovation Group

Tel: 011-*******/074*******/011*******

Contact Person: Abigail Van Aarde

Position: Manager

Company: Cellc

Tel: 011*******/079*******

Contact Person: Demi Louridas

Position: Manager

Company: Hollard Direct Solution

TEL: 011-***-****

Contact Person: Nono Nhlapo/HR

Position: Trainer

Company: Royal Mnandi

TEL: 012*******/031-***-****

Contact Person: Cynthia Thufi/ Zenzele Mbokane

Position: Management

Company: Mr Price

Tel: 011-***-**** / 011-***-****

CLOSING STATEMENT

I wish to bring to your attention that I am an individual with great potential. My strength lies in my ability to be pro-active when a given task needs to be fulfilled. My personality is that of an extrovert and this contributes to being pro-active. I have the ability to set targets for myself, and also prioritize my work schedule in order to meet, and in some instances even exceed those targets that I have set. I do believe in teamwork, because being part of a team motivates me to play my part in accomplishing a team task. The relationship can be between an employee and an employer and also between the company and client. At all times the need to be honest is of utmost importance. I am fluent in English and Afrikaans, Sesotho, Zulu. My strength lies in good communication skills and the ability to organize and prioritize. I regard myself as being self-motivated and hard working.

RANGE OF EXPERIENCE

Good Thinking Skills

Good Telephone Skills

Creative Thinker

Leadership Skills

Regards

KELEBOGILE MOTSEPE

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