Facility Manager/Operations Manager/Mall Manger

HARUN KADRI

Doha, Qatar

Tel: +974-********

Email: **************@*****.**

Skype: harun kadri

Nationality: India

FACILITIES MANAGER / OPERATIONS MANAGER / MALL MANAGER

Over 14 years’ experience of managing world class shopping malls for established real estate companies in Qatar, India & Africa. Working as, “Mall Operations Manager” in Qatar with EZDAN HOLDING (www.ezdanmall.qa) and managed Ezdan Mall Al Wakra & Ezdan Mall Gharaffa. My achievements include opening of Ezdan Mall Al Wakra and managing it successfully with wonderful retail mix & footfall. I have had a consistent result oriented record & a strong operations, leasing, branding, marketing & facility management experiences. I have managed business portfolio of mall equivalent to QAR 200 million. My current & international experiences, specialization in successfully pre-opening & managing of malls with previous real estate groups like DLF Ltd (www.dlf.in) & Jones Lang LaSalle-JLL (www.joneslanglasalle.co.in) has given me an overall work strength in mall/retail industry. Past experience of managing 4-5 star hotels ensure my malls are kept in best of condition.

RESPONSIBILITIES AND CAPABILITIES.

Prepare and oversee the execution of the CAPEX, OPEX, CAM budgets & ACG.

Apply the best practice of mall operations, facilities management, attract the right mix of brands/stores and make recommendations & replacements.

Pre-opening, transition management, snag list & take-over of mall from construction to mall operations is strength.

Tenant management, brand management.

Mall pre-opening experiences and expertizes. Food court management.

Ensure international mall standards and generating maximum footfall to achieve highest rentals & profitability.

Manages & monitor leasing negotiations, constantly monitor store performances and hunt for new local & international brands.

Manages, monitors & enhance SLAs of contracting agencies (House Keeping, Security, MEP Maintenance, Fire Fighting, CCTV, Pest Control, Land Scape etc).

100% compliance with Civil Defense, Municipality, Para Medic etc.

Confirm that the workplace complies with health & safety requirements, Ensure FM, Fire Safety teams and all risk prevention mechanisms are in place with routine monitoring.

Manages Signage’s, Kiosks, & Marketing & Events & Promotions.

Envisage shoppers/tenant needs and take appropriate action and ensure high level of shopper/tenant satisfaction.

Maintain and up-lift standards of operating procedures.

Work closely with Corporate Marketing team to ensure that the teams are conforming to the needs of retailers and shoppers to provide sales growth and guest satisfaction.

WORK HISTORY.

Facilities Manager / Operations Manager. Dec 2016 – Dec 2018

Ezdan Malls– Doha, Qatar

www.ezdanmall.qa

Ezdan Mall Al Wakra.

Ezdan Mall Al Gharaffa.

Ezdan Malls owns and operates 3 malls in Qatar – Ezdan Al Gharaffa, Ezdan Al Wakra and Ezdan Al Wukair – offering a unique culture of service, providing consumers access to international brands and creating welcoming engaging places for people of all ages to shop, dine and meet. Carrefour’s and large size food courts are anchors of the malls.

Manager – Mall April 2012 – Dec 2016

Serenity Development Ltd, (East Africa)

Mobile Plaza – Dar Es Salam (Tanzania).

Al Johari Hotel- Zanzibar. (www.al-johari.com) – Boutique Hotel.

Serenity Developments Ltd is a Mauritius based Real Estate Company having shopping mall and hotel projects in Kenya & Tanzania. Successfully managed a high-end Shopping Mall and a boutique tourist hotel. Accountable to inject the highest operating procedures and attract the best brand/retail mixes to generate maximum rentals and revenue.

Vice President (Business Park & Retail) March 2010 – April 2012

IHDP Business Park & Retail (www.ihdp-india.com) - INDIA.

The Furniture Republic (www.furniture-republic.com) – Furniture Retail Chain

Successfully managed IHDP with highest rental growth within record time. IHDP is a largest & prestigious mix land use commercial & business park for retail, offices in Delhi NCR and the Furniture Republic is a retail chain. Furniture Republic has many retail megastores in-country with future stores opening nationally.

Senior Manager – Mall Feb 2004 – Feb 2010

DLF Limited - India

www.dlf.in

DLF City Centre Mall (India).

DLF Emporio Mall (India).

Successful pre-opening and managed operations of two shopping malls including its large multi-cuisine food courts, combining size of above 500000 sqft. Responsible for running and taking over new Malls, injecting highest standards of operating procedures, hiring the mall management team, training, business development, mall budgets, leasing, retailer handling, mall positioning and zoning.

Jones Lang LaSalle (JLL) – India

www.joneslanglasalle.co.in

JLL, a Fortune 500 company, and is one of the largest, most sophisticated retail, commercial real estate and investment management firms in the world.

Successfully managed DLF City Centre Mall – Gurgaon (India), which is a flagship shopping mall in the region. A team member, I was successful in transferring management of the DLF shopping malls to JLL management. This included leasing, administration, fit-Outs, marketing and promotions, branding, security and facility management.

Manager Lodges May 1998 - Dec 2003

Serena Hotels – Tanzania, East Africa

www.serenahotels.com

Managed Serengeti Serena Safari Lodge, Lake Manyara Serena Safari Lodge, Kirawira Serena Luxury Tented Camp, Ngorongoro Serena Safari Lodge, Mountain Village lodge Arusha for Serena Hotels.

Serena Hotels is one of the largest chains of 4* & 5*Hotels, Resorts, Lodges and Luxury camps in East Africa. The company has over 30 hotels in Kenya, Tanzania, Uganda and Mozambique in worlds most exquisite and beautiful locations

PROFESSIONAL / ACADEMIC QUALIFICATIONS & CERTIFICATIONS.

Bachelor’ Degree Arts – Economics, Political Science and English Literature, 1993, Jamia Millia Islamia University, New Delhi (India).

Hotel Management-Diploma, 1995, BVB College, New Delhi (India).

MBA - Master of Business Administration, 2015, Online Bskool, India,

QMS-Quality Management System- Shopping Malls- ISO: 9000, ISO: 14000, ISO: 2100 (DLF Malls India), 2008

Customer focus and employee involvement – Serena Hotels -East Africa, 2002

PERSONAL DETAILS.

Date of Birth: 03 July 1972

Languages known: English, Hindi, Kiswahili, Punjabi, Gujarati

Marital Status: Married.

REFRENCES.

Mr. Malik Q. Awan.

Group General Manager.

Ezdan Malls – Doha (Qatar).

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