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Desktop Support Manager

Location:
Manama, Bahrain
Posted:
June 09, 2019

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Resume:

HISHAM HANIF DHAMASKAR

Mobile: 009**-********

Current Location: Bahrain

Email: ac9kce@r.postjobfree.com

Visa Status: Resident Visa (Bahrain)

Current Notice Period: 30 Days.

Objective:

To contribute as a team member in a lively work environment focused on by providing better worth and service.

Technical Expertise:

1. HCL SERVICES employee as desktop support engineer (NOV 2014- JUNE 2015).

2. WIPRO INFOTECH employee as desktop support engineer (JULY 2015-AUGUST 2016).

3. ROYAL MAJESTY Bahrain employee as IT MANAGER (OCTOBER 2016- TILL DATE).

Academic Profile:

Period

Qualification

Board

Percentage

2007

S.S.C

Kolhapur Board

71.07 %

3 years

Diploma In Computer Engineering

M.S.B.T.E

59 %

2 years

BSC.IT

Mumbai University

61.60%

Personal Attributes:

Communication Skills

Ability to learn new things

Ability to rapidly build relation with others

Quick learner

Motivator.

Technical Skills

Hardware:

Configuration of network printer.

Active Directory management creating users & groups on server.

All application software installation.

Software:

Language: C, C++, Core JAVA, C#.

Database: Oracle Data warehouse (10g).

Operating System: Windows-XP, Vista, windows 07, Windows 10, MAC OS.

Packages: MS-Office 2010 Onwards.

Credentials:

Certified course in Core Java Programming

Cisco Certified Network Associate (CCNA).

Work profile in HCL Infosys (HDFC): (Desktop Support Engineer)

Remote calls.(RIM Support)

Prepare desktop systems for new employees.

Resetting & unlock password & resolving RDP issue.

Installing & configuring Lotus notes & outlook, windows mail.

Trouble shooting in Lotus notes & outlook, windows mail.

Installing & configure Business application like SAP, Business object.

Installation of oracle, D2k, Java.

Configure VPN connection in laptops.

Monitoring servers & networks. (Daily checklist)

Network printer configuration

MacAfee antivirus support like installation & Encryption.

Folders sharing and security permission.

Active directory User management.

Day to day troubleshooting on hardware and software.

Installing and configuring Windows XP,win7,win 8 on Desktop and Laptop.

TICKET LOGGING TOOL USED: TEFILLA

Work profile in WIPRO INFOTECH (YES BANK): (Financials Market IT Support)

Treasury Applications Support.(Bloomberg and Reuters)

MS Outlook configuration and Troubleshooting.

Sophos encryption and decryption.

Daily Server Checklists.

Basic Networking issues troubleshooting.

Day to day troubleshooting on hardware and software.

TICKET LOGGING TOOL USED: E Helpline.

Other IMPORTANT DUTIES:

1.Successfully Lead The Team Of 4 Engineers For IT Support In Financial Market Department Of Yes Bank India.

2.Member of VIP support Team for Senior Management Level Users.

3.Maintain Daily Server Checklist for all the Applications used for trading purpose.

Work profile in ROYAL MAJESTY (BAHRAIN): (IT MANAGER)

Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.

Manage Complete IT Infra and computer systems.

Ensure security of data, network access and backup systems

Identify problematic areas and implement strategic solutions in time

Manage IT staff by recruiting, training and coaching employees.

Approve/ Monitor vendors used by the organization.

Maintain DB server and backup.

E-Shop Orders Processing in Word press.(Woo-Commerce)

Other IMPORTANT DUTIES:

1.Responsible For Complete IT Infra Structure Of The Company.

2.Managing and Tracking Of Social Media Accounts For The Company.

3.Successfully and Single handedly changed the Company's Workow by implementing various IT strategies & practices. (eg setup of File sharing server, implemented HR & Payroll system etc). Thus resulting in promotion to Project manager for developing Company's E-Commerce Platform in Royal ma Bahrain.

4.Ability to handle Office Manger & Admin related tasks thus was given responsibility to handle the same during absence of the Manager.

Academic Project undertaken:

Diploma In Computer Engineering

Project: PC BASED DC-MOTOR SPEED CONTROL

Duration: 6 months

Description:

Programming language used c.

Speed of DC Motor is controlled using PVM Techniques.

BSC.IT

Project: Sport Shop Management System

Duration: 6 months

Description:

Front end used: c#

Back End: Microsoft Sql Server.

Environment used: Visual Studio 2010

Personal Information:

Name: HISHAM HANIF DHAMASKAR

Date of Birth: 26th Feb 1991.

Phone No: 009**********.

Hobbies: PLAYING FOOTBALL, READING, TRAVELLING.

Passport No: K6304821 (EXPIRY DATE: 11/07/2022)

Languages known: ENGLISH, HINDI, MARATHI, KONKANI.

Religion: ISLAM

Country: INDIA

Permanent Address: HOUSE NO – 117, AT POST MAZGOAN, RATNAGIRI 415612

Address for Communication: Flat 21, Building 512, Road 1807, Block 318, Al- Hoora, Manama, Bahrain



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