Mark Dyson

612-***-**** ac9kaf@r.postjobfree.com

Professional Profile Dynamic Telecommunications Manager with proven record of full life-cycle telecommunications systems design, support and project management. In-depth knowledge of current and legacy telecommunications technologies. Demonstrated record, over 15+ years, of exceeding standards and expectations. Known for uncompromising work ethic and successfully managing multiple concurrent projects under tight deadlines.

Key Skills & Qualifications

• Data Communication

Programing

• Performance

Improvement

• Field Operation

Leadership

• Quality Customer Care

• Access Management

• Strategic Problem

Solving

• Staff Training

• Course Development

Selected Achievements

• Received Qwest Spirit of Service Certificate of Recognition.

• Successfully managed $3 million annual telecommunications project for Mayo Clinic, Rochester, MN, from 1992 to 2000.

• Coordinated creation of multi-million communications infrastructures for Mall of America in Minneapolis, MN.

• Designed and presented technical communication courses for 1200+ employees resulting in cross-functional knowledge and increased productivity. Employment History Training Instructor 2016

Ameritech Training Inc Chicago, Illinois

• Trained new telecom personnel in sales of local residential and long-distance services, as well as installation and maintenance of satellite TV technology including Internet, VolP and Broadband.

• Delivered training in classroom, virtual classroom and OJT side-by-side settings

• Acted as Subject Matter Expert (SME) on processes, systems and products to support clients’ training objectives

Construction Manager 2015

Miracle Systems LLC Minot, North Dakota

• Utilized wide range of technical engineering methods, principles and work techniques, applying standardized and analytical methods to inspect project

• Advised staff and subcontractors on difficult but well precedented, factual and recurring issues

• Reviewed and analyzed engineering and architectural plans and specifications to meet construction needs, ensuring quality work

Mark Dyson

612-***-**** ac9kaf@r.postjobfree.com

Construction Manager 2014

Telcom Construction Blaine, Minnesota

• Supervised day to day operations for assigned construction projects

• Provided leadership and communication for job foremen and crew members

• Responsible for job safety, maintenance, production and personnel related initiatives Construction Manager 2013

Velocitel Eden Prairie, Minnesota

• Managed construction projects in accordance with job plans and specifications

• Identified unforeseen errors or problems in plans of specs and communicated these to company and clients

• Maintained strong working relationship with construction contractors, subcontractors and engineering and architectural design teams

• Monitored work performed by contractors, conducted final inspections, prepared punch lists and collected documentation for closing of contracts Field Manager 2010 – 2012

Charter Communications Southwestern, Minnesota

• Managed 20-24 field technicians for installation and repair of communication equipment

• Established and monitored required performance standards, review employee performance and provided recommendations to optimize service delivery

• Managed budgets for vehicles, tools, travel expenses, equipment and labor while maintaining compliance with specified parameters

Field Manager & Senior Process Manager 2000 – 2010 Office Manager & Project Manager 1992 – 2000

Field Manager 1991

Qwest Communications/ Northwestern Bell / U.S. West Minneapolis, Minnesota

• Managed 20 to 24 field technicians for installation and repair of telecommunications system and design services including DSO, DS1, DS3, video and E911

• Established and monitored required performance standards, review employee performance and provided recommendations to optimize service delivery

• Determined customers’ service requirements and recommended appropriate solutions. Ensured successful completions to ensure client satisfaction and repeat business

• Calculated estimates, compiled bids, coordinated contracts with client businesses, construction projects and contracting companies

Education General Studies Saint Cloud, Minnesota

Saint Cloud State University

High School Diploma New Hope, Minnesota

Cooper High School

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