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Customer Service Network Engineer

Arlington, TX
June 11, 2019

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Reese Vaughan

**** ******* **. *********, ** ****1

Cell Phone: 719-***-****


•A Network Engineer -LAN/WAN position at a company where I can use my skills and abilities to make significant contributions toward the achievement of company goals.

• Top Secret Clearance • Management Experience • Certified Instructor • Customer Service • Presentation Designing • Acquisitions • Network design


Peterson AFB, CO. Communication Operation Supervisor,, 2012 - Present

• Supervised Information Technology Equipment and Telephone Maintenance work centers, managed day to day operations and resolved customer concerns Provided information

•Technology support to Thunderbird crash response team, arranged 35 communications resources in less than 6 hours, ensured critical command and control capabilities available for Safety Investigation Board Modernized

•Secondary flight line emergency phone, providing dependable communications to first responders

•Public affairs representative, wrote newspaper notice of directory service change, informed base population of organization operations

•Liaised with 500 customers to ensure the recite of updated information, disseminated $600K worth of computer systems in 3 weeks

•Managed base network equipment acquisition program, purchased $2.1M of infrastructure assets

•Performed market research, reviewed and purchased communications equipment, optimizing $1M worth of assets to customers

•Developed new customer procedures, created program to scan product instead of hand writing critical information, ensured 50% quicker processing and 50% less input mistakes

Yong San, South Korea Network Technician, 2011 - 2012

•Provided communication services, rewired 60 dual-monitor work stations, strengthened U.S./South Korean operational capabilities

•Engineered organization network renovation, converted copper wiring to fiber optic, provided faster more reliable communications

•Converted organizations NIPER/SIPR Telephone systems, programed, installed and troubleshot 15 telephones, provided new reliable voice communications to organization

•Delivered updated Information platform to executive tier, provided state of the art computer system enabled continued communication with POTUS

Ft. Meade, MD. Science and Technology Instructor, 2007 - 2011

•Dedicated 30 hours to "Delivery of Concepts" studies earned NSA Instructor Qualification

•Taught 2.5K hours of network technology course, boosted 330 members skills for operational operations

•Revised 40 hour presentation improving student comprehension of classroom literature, improved student retention 50% Developed one of a kind multi-platform networking course, integrated new vendor equipment into established course, provided new training for future operations enabling no interruptions in operations

•Designed and installed network technology course equipment, maintained and troubleshot network and classroom equipment, ensured 30 scheduled course offering went on with no delays


•Promoted veterans assistance agency, gathered a team of 7 for Home for our Troops, provided landscaping for Disabled Veteran

•Marketed Peterson 5/6 counsel, promoted junior leadership organization, improved membership 50%

•Promoted Howard County Horse Show Association, sold merchandise for event, raised $20K in college scholarships for underprivileged students

•Enhanced American Cancer Society advertising, participant in Relay for Life Walk, $2K raised for cancer research

•Marketed 6 member Walk Multiple Sclerosis 2009 Maryland Chapter team, $1.7K towards cure

•Improved Military and community ties, rallied 8 members for support of Memorial Day Parade, honored veterans of past/present

•Improved multinational relationship, participated in annual sporting event, strengthened U.S. and Canadian growth as service partners


•CompTIA Security Plus

•Team Leadership Training, Peterson AFB, CO.

•First-line Supervisor Training, F.E. Warren AFb

•CSA Instructor Certification, Ft. Meade, MD.

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