Technical Writer

DIANE GENTILE

919-***-**** *.*********@*****.***

Technical Writer

Versatile and accomplished technical writer with a passion for product and business information development. Proven strengths in communicating highly technical information appropriately for the end user. Positive, high energy professional with extensive and varied experience in technical, installation, support, system, process, web content, marketing and training documentation. Thrives in diverse work environments with a focus on productivity, communication and excellence in all technical writing responsibilities.

PROVEN SKILLS & ABILITIES

Documentation for technical, installation, support, system, process, web content, marketing and training

Proposals, RFPs and grants

Information planning/strategy development

Structured documentation design

Policy/ process/procedure development

Project management and planning

Knowledge of HTML

Consultant with all levels of management, subject matter experts and users

Excellent problem solving skills

PROFESSIONAL EXPERIENCE

INDEPENDENT CONSULTING 2016-Present

Present

Contract technical and business writing and consulting.

Measurement Incorporated, Durham, NC 2016

Contract assignment writing proposals and technical publications for education assessment and instructional support products.

Key Results:

Created a hardware and software requirements guide and re-designed and updated a product installation guide and developed a manual of style and document content plans

Ensured consistency and clarity across product suites

Contributed technical content to requests for proposals

Participated in AGILE development cycles

Completed assignment

TriMech, Morrisville, NC 2015

Short term assignment writing FDA-compliant SOPs, protocols, and reports for a medical device company. Assignment completed.

Key Results:

Created required component-specific documents using testing procedures, results and data to create final documents required by the FDA

Ensured consistency across component document suites

Participated in AGILE development team

Completed assignment.

INDEPENDENT CONSULTING 2013 to Present

Various contract and volunteer projects while taking classes and attending Nursing Assistant training. See Independent Consulting section.

DIGITAL RECORDERS, INC., Durham, NC 2010 - 2013

Lead Technical Writer

Created and maintained hardware, software, API and training information products for a suite of automotive fleet management and intelligent signage products for fixed-route and paratransit vehicle fleets. Laid off when company was sold.

Key Results:

Created an integrated documentation management strategy for company product lines

Ensured consistency across document libraries

Participated in cross-functional AGILE and waterfall development teams

Increased documentation units by 50%

Consistently delivered documentation projects on schedule and under budget

LOCKHEED MARTIN, Durham, NC 2008 - 2010

Lead Technical Writer

Global security and aerospace company engaged in developing, marketing and supporting advanced technology systems, products and services to U.S. Department of Defense and the U.S. federal government agencies. Assigned to the EPA contract. Project was completed and relocation was not available.

Key Results:

Developed electronic catalog of over 230 agency standard operating procedures (SOPs)

Used one-on-one interviewing, research and hands-on discovery to define content

Developed content plans, templates and website interface and navigation

Researched each affected EPA function to define function, related procedures, create corresponding flowcharts and produce the SOP

Worked closely with the director, functional management, subject matter experts, end users and IT staff and management to define processes and procedures

Conducted cross-functional review and approval meetings with managers, subject matter experts and directors

Completed project on time and within budget

GTE Telecommunication Services, Inc., Tampa, Florida 1995 - 2002

Technical Writer

Global leader in providing interoperability to the telecommunications industry. Core services included interoperability, messaging, roaming, network and database, and business intelligence, subscriber voice, data, billing and other solutions. Contract-to-full time position.

Company merged with Bell Atlantic to form Verizon in 2000. Laid off in 2002.

Key results:

Recognized for ability to take complex information and write clear, audience-appropriate manuals and on line help.

Developed fraud detection and network routing and infrastructure application technical, end user, training and

Designed and delivered internal computer curriculum to other department writers

Selected by directors to participate in CMM and ISO9000x project

Designed, documented and published corporate standard operating procedures, standard document content plans and customer support protocols which were adopted by every functional area within the corporation

Laid off after GTE TSI merged with Bell Atlantic Corp. to create Verizon.

AJILON CONSULTING, Tampa, FL.: GTE Telecommunication Services Inc., Tampa. FL. 1994-1995

Technical Writer

Leading provider of contract IT professional talent and services in Tampa, Florida. Recruited for a technical writing assignment with GTE TSI.

Key results:

Designed, documented and published technical and end user documentation for network and fraud detection applications.

Accepted direct position with GTE TSI.

CINCINNATI BELL INFORMATION SYSTEMS, Maitland, FL 1992-1993

Technical Writer

Recognized provider of software information systems, consulting, integrated solutions and other IT services.

Developed end user documentation in support of documentation archive application.

Contract completed.

IBM, Boca Raton FL

Various Positions 1979-1992

Direct and contract technical writer positions

Sales/marketing positions in IT and telecomm business units.

Laid off in company restructuring

INDEPENDENT CONSULTING POSITIONS

Interim Positions, North Carolina 2013–Present

Grant Writing Consultant. Ongoing providing of grant writing services to not-for-profit organizations and small business throughout the NC Triangle and Triad regions.

Marketing Assistant, Automotive Management Services, Cary, NC. Outbound tele-prospecting project across two states resulted in 33 prospects identified and 5 sales. Project completed

Independent Marketing Associate, American Competitive Trail Horse Association (ACTHA), Spicewood, TX

Marketed ACTHA venues and event programming to horse farms and equestrian clubs throughout the US. Contacted over 300 horse farms and clubs and connected them to ACTHA coordinators throughout the US. Project completed.

End User Documentation Project, Adecco at Patheon Pharmaceuticals, Durham, NC. Designed and wrote end-user reference manual for custom SalesForce implementation. Project placed on hold.

Office Administrator in a Major Subdivision, Westaff, Durham, NC. Managed homeowner’s association office including resident services, accounts payable and receivable, Board of Directors support, meeting minutes, newsletter support and other duties as required. Accepted Adecco position.

Volunteer Grant Writer, Caswell County Center for Tourism-Yanceyville, NC. Prepared proposals and requests for funding to support the development of agritourism in Caswell County, NC. Project completed.

Interim Positions, North Carolina 2007-2008

Analysts International, Morrisville, NC - GlaxoSmithKline, Durham, NC. Wrote pharmaceutical manufacturing requirements; conducted document maintained document archives

Kelly IT, Morrisville, NC - Icarus Studios, Cary NC. Developed and tested video game developer toolkit user guides

Technical Writing Consultant, Tampa, FL 2001 - 2007

Technical Writer Analysts International - JPMorgan Chase. Created software release notes. Maintained release notes archive to support a major mainframe application re-write project.

BA/TW Ajilon Consulting- Verizon. Defined data interchange requirements, and developed API references and data management requirements in support of telecommunication company acquisition and mergers.

Technical Writer - CDT Business Solutions. Created internet banking end user manuals and online help files

Grant Writer Hillsborough Community College. Developed proposals for computer literacy and education programs for inner city neighborhoods. Results: awarded three multi-year grants in excess of $600,000.

EDUCATION

Bachelors of Arts, Communication

Summa Cum Laude; University of Maine at Portland, Maine

Bachelor of Arts, Computer Systems (in progress)- 40 hours

Florida Atlantic University, Boca Raton, Florida

CONTINUOUS LEARNING

Project Management Boot Camp, 2014

HTML and JavaScript Programming, 2014

Certified Nursing Assistant (in progress)

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