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Customer Service Sales

Washington, DC
June 11, 2019

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Dawit T. Jabessa

**** **** ****** **********, **703-***-**** •


Bachelor of Science in Information Technology

(Expected) Fall 2019

Concentration in Web Development & Multimedia

George Mason University, Fairfax VA

GPA: 3.34

Honors & Activities: Early Identification Program - (Fall 2017) Dean’s List - (Spring 2015, Fall 2018 ) The Society of Collegiate Leadership & Achievement - (Fall 2014)

Technical Skills:

Applications: Salesforce, Wireshark (basic), Xcode, Eclipse

Languages/Frameworks: HTML5, CSS3, PHP, Bootstrap, Java, Swift, JavaScript, XML and JSON, DOM and Events

Software: Microsoft Office, ProjectLibre, Visio


Liberty Promise (Marketing Strategist)

George Mason University, Fairfax, VA (August 2016 – May 2017)

Utilized social media and online platforms to better spread the unique mission of Liberty Promise.

Engaged small donors to aid in the Expansion and Growth of Liberty Promise

Implemented traditional and digital marketing strategies.

BU-GATA (Business Coordinator )

George Mason University, Fairfax, VA (Jan 2019 – Present)

Analyzed different Business problems the organization was facing to reduce time, people & cost.

Introduced an IT implementation system to improve the business problem.

Analyzed process diagrams to visualize business process and implement better business solutions.

Work Experience:

Customer Service Representative – Off-Broadway Shoe Warehouse - Arlington VA June 2018 - Present

•Maintained daily inventory records to ensure sales goals are met

•Ensure customer service and satisfaction

•Promoted sales

Door to Door Sales Rep - Lux Solutions - Mclean VA May 2015 – December 2016

Acquired new product knowledge and communicated them effectively and efficiently.

Negotiated best prices from different ranges of products.

Trained new sales representatives’ different methods of making effective sales.

Presented effective and efficient product presentation to existing and new customers.

Relevant Coursework

Java Object-Oriented Programming: Java programing using constructors. Utilizing encapsulation, abstraction and inheritance to create programs that check and input valid values. Developing codes that handle exceptions during execution. Deploying Unified Modeling Languages (UML) to create simplified solutions to problems.

Systems Analysis and Design: Developing requirement document that detail and model information system designs. Using data flow diagraming and entity relationship modeling in object and procedural modeling.

Basic understanding of Agile Development and designs.

Web Server Administration: Installation and Utilization of Internet Information Service (IIS) and Apache server. Setup of Domain Name System (DNS), Active Directory and File Transfer Protocol (FTP) for multiple servers.

Project Management: Lead Project Team to complete case study and present in front of class by maintaining an organized structure of the team, communicating and delegating different work to all teammates.


Allstate Insurance – Desk Assistant January 2016 – December 2017

•Facilitated direct calls and assisted individuals with questions and concerns

•Diagnosed file arrangement issues and developed a system of organization for better access

Buckingham Youth Brigade – Summer Camp Team Leader March 2014 – August 2016

•Adapted a system that keeps track of students before, during and after field trips

•Organized upcoming educational events for summer camp students.

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