Email ID: ac9k3r@r.postjobfree.com Contact: 91-805*******

Skype ID: Srimanigandan_V

S

R

Product

Consultant

About Me

Education

Certifications

Professional Skills

** *****’ experience with solid experience of Remedy Product,ITSM, ITIL,Team building, mentoring and Telecom Business applications in development as well as 24/7 Critical support and application transition. Worked on end-to-end data flow for the products (Service Assurance /Service Provisioning), including Disaster Recovering designing/planning/testing/implementation, Citrix implementation, AD integration. I also have understanding of cloud computing, AWS, load balancers, windows OS, Linux OS and database. I am a fast learner with work experience in multi-cultural challenging work environment. Bachelor of Engineering

Electronics and Communications, 2007

Prince Venkateshwara College of Engineering, Chennai, Tamil Nadu BMC Remedy consultant(Telecoms), 09/2011 to Current CGI – Chennai, TN

BMC Remedy Tools Specialist, 09/2007 to 09/2011

IBM – Bengaluru, KA

Maturity

Confidence

Perseverance

Patience IT Skills

Employment

BMC Action Request System Administrator

BMC Atrium CMDB Administrator

BMC My IT and Smart IT Administrator

BMC certified service management Pre-sales badge

ITIL V2 Foundation Certified

ITIL V3 Foundation Certified

BMC Certified Associate(BAO)

Arena Advanced Diploma: Animation, Graphics& multi-media Work Summary

BMC Remedy Tools Specialist

09/2007 to 09/2011

IBM – Bengaluru, KA

Provided L1 and L2 support to UK clients for Remedy ITSP tool inident,change and problem modules.(2007)

Resolved issues and defects in Remedy applications and systems by troubleshooting and proper resolution. .(2007)

Developed training documentation and relevant structures for all levels of end users. .(2007)

Grew upto the level of SME for the L1 and L2 teams there by providing training and induction to new members joining the team. (2008-2009)

Assisted in designing, development and implementation of BMC Remedy packages,related solutions

Acted as technical recruiter for Remedy skill recruitments in the organization. (2008-2009)

Provided inputs to the upgrade team with details from users and current system(report of user data,report of incidents,group details and their functions).(2009-2011)

Analysed complicated issues in ITSM as a part of L3 role and worked with vendor BMC to fix them.

(2009-2011).Handled 24/7 on-call support for the role.

Trained the L1 and L2 support team of the clients to bring them upto speed in ITSM tool knowledge. Product Consultant (Telecoms)

September 2011 to date

CGI – Chennai, TN

Transitioned and worked as T3 developer for Sweden based CMDB solution.(2011)

Created attributes and aligned the requirements to common data model. (2011)

Worked on integration of data via ADDM to CMDB. (2011)

Created normalization, reconciliation and purge jobs. (2012)

Worked with vendor for complex issues.(CI viewer defects and limitations) (2012)

Worked as defect manager for one of billing solutions project for Sweden telecom customer(2013)

Transitioned telecom BMC applications from a difference business unit and set up an entire team of 10 members.(2014-2015)

Trained the members and built client confidence handling issues in service assurance and provisioning areas. (2014-2015)

Worked on multiple improvement initiatives including upgrade proposals, design changes and performance tuning. (2014-2015)

Spent a year at client site in Canada (2016-2017) gathering requirements and implemented complex solutions.

Was involved in transition of middleware applications in field services area from a different vendor in Canada (2016-2017).

Prepared system documentation for functional and technical requirements of all products and subsystems for the existing and newly transitioned applications making the applications get into steady support mode. (2016-2017).

Built and implemented an end to disaster recovery plan for service assurance area in field services.

Acted as technical and functional consultant for team count approximately 40 members in service assurance and provisioning areas. (2016-2017). Handled 24/7 on-call support for the role.

Responded to requests for customization and improvement activities in Remedy suite through forms and workflows.(2017-2018)

Researched and updated all required materials needed for firm and partners.(SLA,production guide

&play books) (2017-2018)

Worked directly with multiple business units and vendors. (2017-2018)

Developed new process for employee evaluation which resulted in marked performance improvements.(Skills matrix) (2017-2018)

Worked with business teams of client to understand gaps and helped them build understanding documents to end users (Agents, Technicians etc.) (2017-2018)

Closely worked with product vendors to report and fix bugs related to product(Weblogic/BMC etc.)

(2017-2018)

Currently working on transition of an ITSM suite of application for a UK telecom customer.

Working on a re-design on current UK based IT system to enable Disaster Recovery capabilities. Skills and Expertise

BMC Remedy

HTML

PHP, Java, Perl (Understanding)

Team leadership

Mentoring

Personal Coaching

Integration

Disaster recovery Planning

Unix shell scripting

Web Logic

MS DOS, Unix

Linux

Decision making

Problem Solving

CMDB

Personal Details

Proficiency: English,German(Basic),Telugu(Basic),Kannada(Basic),Malayalam(Basic)

& Hindi

Date Of Birth: 26/08/1985

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