Customer Service Management/ Operations Supervisor
Resume:
Marcia Y. Stubbs
Memphis, TN **109
Phone 901-***-****
**************@*****.***
Career Objective
I am seeking a position within a rewarding and established organization utilizing excellent managerial skills. I bring over 12 years of management experience involving warehousing, manufacturing, and production control. I have excellent communication skills; I’m results driven and a proven leader.
Leadership and Skills:
Quality Auditing
LTL Pallet Build Verification
WMS and WMS Plus, Exceed, AS400
Order Prep (Planning)
12 years Operations Management
MS Word
MS Excel
MS PowerPoint
Picking (Retail, DTC)
Inventory Control (Cycle Counting)
12 years DRP Order Processing
Employment History
PFS Web
Supervisor-Jan.2009-Present
Responsibilities include the management of over 30 employees including production and time management.
Daily management of warehousing operations involving picking, packing, order prepping and line management.
Creating root causes and corrective actions for internal and external customers in order to provide excellent customer service.
Start, setup and implementation of new accounts.
Wave order processing and scheduling.
Proven ability to develop, facilitate & empower self-directed work teams.
Team Leader-March 2003-2009
Team Lead-Kate Spade Account- Manage 22 hourly employees relating to order fulfillment.
Picking and inventory accuracy of client product.
Packaging of client product ensuring accuracy of inventory and order processing.
Production efficiency of all hourly associates.
Management of FTE’s to maintain production standards and departmental budgets.
Williams-Sonoma
Order Processor-June 2002-Janurary 2003
Processed orders relating to customer requests involving household ware and amenities.
Successfully ensured external customer satisfaction by ensuring order accuracy before processing.
Education History
Kingsbury High School 2001- High School Diploma
Professional References
Available Upon Request
Contact this candidate