IT AERO Technician

Moses Daniel Amaya 512-***-****

Austin, Texas *******@*****.***

Professional Profile

Strongly focused and knowledgeable Database Manager with a diverse level of software installation and maintenance knowledge. 15 plus years of experience in Data Management and technical troubleshooting skills. Proficiently manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. 10 years of experience in Sales & Store Management and Customer Service.

Strong analytical and problem-solving skills

Excellent written and oral communication skills

Ability to troubleshoot software and hardware

Assures that all data complies with legal regulations

Ensures that information is backed-up, secured, and protected

Desk/ Customer support knowledge

Able to communicate across all levels of management

Managing database security

Experience

Sedona Technologies/ IBM, Moline, Illinois Mar 2019 – Jun 2019

AERO Tech Installer

● Greet Insurance Agents, went over job expectations and procedures.

● Install/ Backed up Desktops for Agent offices throughout the Austin area from start to finish.

● Verified Microsoft office/ VoIP phones/ email/ scanners/ printers/ all software working properly and efficiently.

● Provided tech support for agents and agent staff.

● Worked with support team via phone.

● Packaged and shipped old equipment back to Illinois via UPS.

ADT Security, Austin, Texas Nov 2017 – Sept 2018

Customer Service/ Administrative Associate

Confirmation calls to customers regarding appointments/ payments/ collections.

Assist customers with security matters to ensure their systems were working properly.

Provided 24/7 service and answered questions about their account and billing inquiries.

Ensured security systems and cameras worked with customers phone, tablet or computer from remote locations.

Provided information to ensured First Responders found their way to homes or businesses proficiently.

Communication Specialists Inc., Austin, Texas May 1997 – Sept 2017

Database Manager

Provided customer service to clients and vendors.

Manipulated/ Edited and corrected client databases to insure its proper content was attained.

Worked with various software to include Microsoft office and various mailing software.

Provided and printed a list of pertinent reports to be utilized for USPS.

Completed final information and documentation for product delivery destination via USPS.

Glidden Paint Co., Austin, Texas Mar 1995 – May 1997

Inside Sales

Open/ Close store/ bank deposits/ computer knowledge/ ten key by touch.

Provided customer service selling products and product information pertinent to customers.

Interacting with customer relations to increase sales and profitability.

Sales/Tint Specialist/warehousing/inventory/sales delivery.

Education

Austin Community College, Austin, Texas

Cisco Networking Engineering 2017 – 2018

Texas State Technical College, Harlingen, Texas

Business Administration 1984 – 1986

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