Customer Service Developer

Latha Pasham

Email: ************@*****.***

Ph: 740-***-****

PROFESSIONAL SUMMARY:

Around 13 years of experience in IT industry including 4+ years of experience in Salesforce.com CRM Platform

Around 8+ years of experience in full SDLC of diversified Embedded and Application systems projects with domain expertise in POS, Automotive, Networking, Beverage, Smart Grid and Medical industries.

Strong Knowledge in Salesforce Administration and Customization, Data Validation, Workflows, Sales, Marketing, Customer Service and Support Development team.

Extensive business knowledge and customization experience on various salesforce. Com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

Experience using Salesforce Lightning UI, Creating Lightning Apps using Lightning App Builder and Lightning Component Features.

Experience in customizing Service/Sales cloud console. Set up Email-to-Case, created macros, custom sidebar and footer components.

Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.

Hands on working experience in User management, Integration, Data Migration, Visual force, Workbench and Batch Apex.

Experience with OOPS concepts & C, C++ and Java programming.

Experience developing drivers and firmware for various Realtime Operating System.

Involved in writing scripts in Shell, CGI and exposure to automated testing tools.

Development experience with IDE tools like Eclipse, Developers Console, Visual studio, Greenhill’s, etc.

Experience with various compilers, debuggers, emulators, IDEs, version control systems, bug tracking tools and software tools.

Experience with digital & analog oscilloscopes, logic analyzers, PC based simulating systems for microprocessors, ROM emulators, signal generators, TDLAS, etc.

Worked for both Development and Maintenance software projects in Agile as well as Waterfall model.

Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

Experience in creating detailed process documentation and deployment process on issues for Future Follow ups and coordinating and transferring knowledge to the offshore team.

Experience in various communication protocols TCP/IP, Zigbee, SPI, CAN, I2c etc

CERTIFICATIONS: ORGANIZATION

PMP professional PMI

PSMI (Professional Scrum master) Scrum.org

PSPOI (Professional Scrum Product Owner) Scrum.org

Certified SAFe Practitioner Scaled Agile

Certified Salesforce Platform Developer I SalesForce.com

PROFESSIONAL DEVELOPMENT:

Entrepreneurship in Emerging Economies, Harvard X 2019

Data Science R Basics, Harvard X 2019

EDUCATION:

Masters in Electrical Engineering, University of Missouri-Kansas City, Kansas City, MO, USA 2008

B.Tech in Electronics and Communication, JNTU, Hyderabad, India 2005

Diploma in Electronics and Communication, Govt. Polytechnic, Hyderabad, India 2001

SKILL SUMMARY:

Languages:

C/C++, Apex and Java

Operating Systems:

Windows, LINUX, UNIX, C/OS RTOS, QNX, Open RTOS, Telium OS

Salesforce.com

Force.com, Sharing rules, Profiles, Roles, Role hierarchy, Process builders,, Lightning Framework, Workflows, Data loader, Apex Classes, Apex Triggers, Apex Integration, SOAP/REST API, Test Methods, Visualforce pages, SOQL, SOSL, Change sets, Developer Console, Salesforce console,Service console,Sales console, Community Cloud, Marketing Cloud, Open CTI

Web:

HTML, XML, CSS, JSP, SOAP, WSDL.

Version Control Systems:

Visual Source Safe, GitHub, Subversion, StarTeam, Clear Case and TFS

IDEs/Tools:

Force.com, Developer Console, Eclipse, Visual studio, Data Loader, Workbench, Win Idea, Code Warrior, Greenhill’s Multi IDE, GDB, Gcc, Cmake,Mingw, Qnx Momentics.

Scripting:

JavaScripting, Shell, Cgi and Python Scripting.

Protocols:

CAN, LIN, I2C, UART, RS232 SPI, QSPI, SNMP, TCP/IP, Modbus, HART

Software Tools:

Rational Test Real Time, Kicad, CANanalyser, Crank, QT,C++ builder, OPNET, PSPICE, LabVIEW, Cadence, Ember ZigBee development kit, Synopsis.

Hardware Tools:

Bubbler, Logic analyzer, Oscilloscopes, Multimeter, Frequency Meters,

Debuggers:

Trace32, IC2000, JTAG debugger, Cold Fire Multilink, QNXmomentics, TFS.

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