Project Manager Help Desk
Resume:
James Jeffries
Contact
Tel : 817-***-****
e-mail : jjeffries@**@*****.***
Address
*** ** ******** ******, **** St Lucie, FL 34986
Profile
Proven IT problem solver with experience in a wide range of solutions and technologies. Passionate about implementing technology in a way that allows a business to grow while meeting the expanding needs and budget. Work Experience
Tekzenit (Consultant)
Network Architect August 2015 to Current
Amazon EC2 and Azure IAAS/PAAS – migrated several clients on-premise servers to cloud based VM’s utilizing cloud solutions from Amazon and Microsoft
Hosted Exchange – migrated clients from on-premise exchange servers to Office 365
VMware Implementation – implemented hosted VMware solution for development group. Migrated over 200 servers and virtualized test system
Hyper-V – installation and migration for clients with underutilized standalone servers to consolidated Hyper-V infrastructure
Cloud Backup Solution – implemented Veeam Availability Console to provide offsite backup solution for all Tekzenit clients. Generated additional profitable revenue of 40k monthly
Project Management – planned projects using Smartsheets and Basecamp. Communicated with clients on expectations and status.
Network Monitoring Technologies: Connectwise, Naverisk
Escalated Issues – worked with help desk team to handle high priority escalated issues Convergence IT Solutions
Principal December 2006 to August 2015
Grew Convergence from scratch to 5000+ managed nodes
Oversaw Management of 80+ corporate networks
Implementation of IT Management/Automation software (Labtech and Zenith)
Project Management for major tasks and implementations
Network Consulting for client migration projects (Hosted Exchange conversions, large scale active directory migrations)
Network Monitoring Technologies: Zenith, Labtech
Budgeting – provided annual planning reports to over 80 clients Sagiss
Senior Network Administrator November 2001 to December 2006
Team lead for group of 10 technicians charged with managing 100+ SMB networks
Business technology planning and budgeting
Help Desk Escalation – handled critical calls in a 24x7 helpdesk
Project Management – created custom ConnectWise integrated system to allow project tracking and reporting
Network Monitoring System – managed response processes of multi-location monitoring/alerting system
Network Monitoring Technologies: Kaseya, N-Able, Zenith Health and Science Center of San Antonio
Project Manager May 1999 to November 2001
Project: Migrated flat 10000 node network to 40+ VLANS
Project: Created department specific appletalk zones and routing for 2000+ nodes
Project: Worked with multiple locations implementing active directory and exchange servers Hewlett Packard
Escalation Engineer March 1998 to May 1999
Worked escalated issues from help desk technicians
Trained technicians on HP products and common issues
Handled high priority tickets from corporate contracts Hewlett Packard
Help Desk (Enterprise Desktops/Laptops) August 1997 to March 1998
Handled 100+ support calls from various HP users
Maintained team goals for response time and customer satisfaction Certifications
MCSE NT 4.0, Windows 2000, Windows 2003, Windows 2008, Windows 2012
+Messaging Exchange Server
CCNA Cisco Certified Network Associate
Watchguard Certified Firewall Expert
CCA Citrix Certified Administrator
VCP VMware Certified Professional
Key Skills
Proficient in several areas of IT including:
Server Experience Cloud Solutions Applications Hardware Windows Server 2000-
2016
Exchange Server
SQL Server
Blackberry Enterprise
Hyper-V
Citrix / Terminal Services
VMware
Softlayer
Dell Openmanage
Office 365
Azure IAAS/PAAS
Amazon EC2
Microsoft Azure
Intermedia
Veeam
Everycloud
Dropbox
Sharefile
Google Apps (G Suite)
Microsoft Office Suites
Corel Office Suite
SmartOffice
EMR Solutions
QuickBooks
Peachtree
Egnyte
Veeam
Powershell
Dell Servers
HP Servers
Dell/HP Storage
Solutions
RAID Technologies
Watchguard
Sonicwall
Juniper
Cisco PIX, ASA
Cisco Routers
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