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Customer Service Manager

Tampa, Florida, United States
June 05, 2019

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El **** El Capistrano Drive




*/*/**** ********** ***** Analyst. Aquafeel Solutions

*/**-*/** ********** Claims Adjuster License 620.Valid

8/94-11/94 Cubalse Business and Marketing School Guantanamo Cuba

Received certificate

9/92-7/94 Jose Marti Language Institute. Havana City. Cuba

Received Bachelor's Degree in Arts and Sciences

9/89-7-92 Camilo Cienfuegos High School Guantanamo. Cuba

Received certificate.

Additional Skills:

I have 18 years of customer service, collections process and management experience. I am fluent in the writing, speaking and the reading of the Spanish language and have worked with various computer systems, like Microsoft, Excel and Power Point. I am a highly motivated, goal oriented individual with strong work ethics. I am well organized and strive to meet deadlines. I am also team player working effectivity in accomplishing objectives while maintaining a courteous, professional manner. My last position as a Claims Adjuster in the claims department has given me the opportunity to acquire abilities and skills to face any challenges.


Lisbet Matejka. MetLife Auto and Home

1-800-***-**** ext 5771

Cell: 813-***-****

Miriam Matos. MetLife Auto and Home

Cell: 813-***-****

David Torres. Metlife Auto Home

Cell: 954-***-****

Elie Araj. Applied Sciences LCC. CEO

Cell: 813-***-****

Work Experiences

9/1/18-Present Aquafeel Solutions.

230 Capcom Avenue

Suite 103.

Wake Forest, NC 27587


Water Analyst

Sales and lab water testing. Qualify customer checking credit history and reports. Set up payment plans and supervise delivery and installation process. Provide great customer service and follow ups.

9/24/12- 5/31/18- MetLife Auto-Home

18205 Cranes Nest Drive

Tampa, Florida.33647

800-***-**** ext 5776

AIU Claims Adjuster

Make the accident Investigation to determine liability, Setup and monitor assignments and Rental Service for insureds and claimants send files for subrogation and also to arbitration if needed. Apply comparative negligence concept every time if possible. Make payments and monitor the claim process.

12/22/11-09/14/12 Rent a Center

4921 East Bush Blvd

Tampa, FL.33617


Account Manager

My last position was Account Manager. My goal was to increase revenue, profit and provide the best customer service possible while protecting the store’s assets. I was responsible for sales, account receivable, collections, deliveries and store maintenance.

8/1/11-12/10/11 Suarez bathtub Repairs and Marketing

7603 Canyon court.

Tampa, FL 33615


Sales Representative

I worked for this company in Sales and Marketing. I solicited work for the company either by phone or personal contact with the customer. I quoted prices, provided estimates and scheduled the work.

7/15/00-6/10/11 Transtur Rent A Car

Guantanamo Hotel


Sales Manager

My position was Branch Manager. My goal was to increase revenue and profit by developing a team of workers that were trained and committed to customer’s satisfaction. I strived to develop them so that one day they too could become successful managers.

12/1/94-6/30/00 Guantanamo Hotel

Guantanamo Cuba, 35=5515

Maître d’ Hotel

I worked here as the Maître d’ Hotel. I supervised, administered and controlled all of the products in the hotel. I placed orders, assisted customers and resolved any claim that may be presented. I strived to provide the best customer service possible.

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