Customer Service Representative

Kimberly Miland

Spring Valley, MN

*********@*****.***

507-***-****

Authorized to work in the US for any employer

Work Experience

Patient Service Representative

Olmsted Medical Center - Spring Valley, MN

February 2018 to Present

• Greets visitors/patients to the department in a professional friendly manner

• Patient registration, insurance set up, verify patient demographics, Identify primary care providers

• Schedule and verify patient appointments

• Collect payments and co-payments

• Work closely with clinicians and nursing staff

• Answer phones, fax, copy, filing

• Order and stock office supplies

Health Unit Coordinator

Mayo Clinic - Rochester, MN

March 2008 to February 2018

• Provide organizational, receptionist and clerical support to patient care units

• Communicate information accurately in a pleasant, efficient and timely manner to visitors, patients, nursing and medical staff, and other departments via e-mail, phone or in person

• Multitask to meet specific deadlines

• Prioritize and organize work under pressure, in a fast paced work setting

• Order supplies and equipment for our unit

• Data entry, fax, file, copy, answer phones, triage phone calls,

• Enter orders into MICS Last Word

• Reserve conference rooms

• Schedule Gold Cross to pick up patients and take to appointments Fulfillment Center Specialist

Pemstar - Rochester, MN

July 1997 to January 2007

• Data order entry, fax, file, copy, answer phones, triage phone calls

• Generate and print international manifests, truckers manifest

• Make labels and label boxes

• Transfer product from staging to shipping

• Develop production reports

• Train new employees

Education

Health Unit Coordinator in Health Unit Coordinator Rochester Community and Technical College - Rochester, MN January 2007 to December 2007

Skills

Front Desk, Customer Service, Hospital

Certifications/Licenses

BLS/CPR

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