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Customer Service Manager

Plano, Texas, United States
June 05, 2019

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Roxanne Hock

Gilmer, TX *****


Obtain a position that will allow me to be a team player,and allow me to contribute ideas that will benefit the development of my team and the company . A company where I can maximize my professional skills and experience in a challenging environment to achieve the corporate goals. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience


KMB Carriers - Hallsville, TX

November 2018 to Present

• Answer all incoming calls, multiple lines

• Keep brokers updated on loads,Schedule interviews

• Filing, Billing

• Processing BOL's, Dispatching drivers for P/O D/O Jewelry sales associate

Walmart - Longview, TX

March 2016 to November 2018

• Customers service, Cashiering

• Stocking, Price changes

• Setting up fixtures

Assistant Store Manager

Freds - Gladewater, TX

April 2014 to March 2016

• Hiring, Training new associates

• Cash handling,Checking in vendors

• Setting POG, Build end caps

• Supervise freight Procesing

Cashier and Customer Service

Roberts grocery - Gladewater, TX

January 2010 to July 2012

• Cashiered, Stocked

• Process bill payments

• Lottery

Front End Manager


January 2009 to January 2010

• Supervise Cashiers and ensure proper cash handling

• Scheduling, Supervise all buy backs

• Ensure proper cleaning and stalking was done in a timely manner Photographer

Life touch

December 2007 to January 2009

• Take year book pictures at schools all over east Tx Education


College of the Mainland - Texas City, TX

2000 to 2000


Customer Service (10+ years), Merchandising (10+ years), Cash Handling (10+ years), Cash Register

(10+ years), Freight processing (10+ years), Receptionist (5 years), Data Entry (5 years), Scheduling

(5 years), Filing (5 years), Microsoft Office (5 years), Organizational Skills (10+ years), Management

(5 years), Clerical (5 years), Billing, Microsoft Word (6 years), Outlook (5 years), Automotive (1 year), Inventory, Customer Service Skills, Microsoft



January 2017 to January 2019

Food Handler

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