CHRISTOPHER GRAHAM

Palm Bay, FL (Willing to Relocate) 321-***-**** ac9jgb@r.postjobfree.com https://www.linkedin.com/in/christopher-graham-424301b1/

Experienced Information Technology Manager

Results-driven and motivated Information Technology Leader with extensive experience developing IT strategy, system roadmaps, and coordinating information technology implementation and support for major organizations.

Applies strong attention to detail and efficient multi-tasking abilities to excel in time-sensitive environments, meeting all standards for quality and productivity.

Serves as an integral member of dynamic functional and technical teams, contributing to systems improvement and business growth.

CORE PROFICIENCIES

IT Operations Management

Systems Support

Project Management

Enterprise Experience

Quality Management

Six Sigma Methodologies

Business Application Support

Key Point of Escalation

Staff Training

Process Improvement

Vendor Management

Client Service and Support

PROFESSIONAL EXPERIENCE

PRINCIPAL AND CONSULTANT Tech Transformers, Palm Bay, FL 2007 to Present

Pioneered the launch and continued management of this IT consulting business, serving as a trusted advisor and subject matter expert to clients.

Secures agreements with clients for the development of websites leveraging a combination of HTML, Drupal, and WordPress; coordinates and leads end user training to build skills and competencies.

Administers users, computers, and groups on Windows and Linux systems.

CITY APPLICATION ANALYST, PROMOTED FROM IT SUPPORT SPECIALIST City of Palm Bay, FL 2015 to Present

A demonstrated record of success and achievement with the most populated city in Brevard County, Florida, marked by a promotion to a position of increased influence, authority, and accountability.

As City Application Analyst, fulfills a critical role designing, developing, and implementing business applications with features and functionality aligned with the needs of the City.

Engages with City stakeholders to gather business requirements, serving as the foundation for the development of technical specifications to guide application development.

Works with a network of vendors to implement software fixes, upgrades, and custom modifications.

As IT Support Specialist, investigated and resolved technical issues impacting the performance and availability of systems, hardware, and applications used by the City.

JUNIOR IT ADMINISTRATOR Precision Holdings of Brevard Inc., Titusville, FL 2014 to 2015

Led vision, strategy, and execution for all facets of information technology at this company that repairs garage door, springs, and precision parts.

CUSTOMER SERVICE AGENT / TECHNICAL SUPPORT II Bright House Networks, Melbourne, FL 2013 to 2014

Ensured the overall quality of the customer experience at this leading telecommunications corporation.

Gathered information from customers relating to performance issues with their service, serving as the basis for recommendations for resolution.

EARLY CAREER

Media Assistant and Substitute Teacher, Palm Bay Elementary School, Palm Bay, FL

Project Manager and Data Entry Supervisor, American Printing House for the Blind, Louisville, KY

EDUCATION & PROFESSIONAL CERTIFICATIONS

Candidate for Bachelor of Science Degree in Information Technology

Barry University

Associate degree in Electronics Engineering

Eastern Florida State College

Associate of Computer Science Degree, Concentration in Programming

Brown Mackie College

Microsoft Certified Systems Engineer

Certified Six Sigma Green Belt

CompTIA A+ Certification

TECHNICAL PROFICIENCIES

Drupal, WordPress, Ruby on Rails, Web Analytics, HTML, XML, CSS, ASP, PHP, SQL, MySQL, LAMP framework, C++, Visual Basic.Net, Microsoft Office Suite, Adobe Suite/Photoshop, AutoCAD, Active Directory, Network/Server Configuration and Management, SCCM, PowerShell

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