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Customer Service Financial Analyst

Warri, Delta, Nigeria
June 08, 2019

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*, ***** ***** *****, *** Abugu Road, Ekpan, Warri, Delta State, Nigeria.

P.O.Box 1004, Warri, Delta State, Nigeria.


Phone: +234**********



To be a competent and resourceful member of the workforce and through diligence, experience and teamwork strategically achieve the company goals and drive visionary leadership. Bio-data

Age 32 years (10 – 07 – 1986) Local Govt Area Ughelli North, Delta Marital Status Married Place of Birth Agbowo, Ibadan Gender Male Nationality Nigerian

Summary of Qualification

Master’s in Business Administration (In View)

BSc Banking and Finance (Second Class Upper Degree) Diploma in Banking and Finance (Distinction)

Work Experience

July, 2018 – Present

Fidelity Bank Plc Delta (Warri), Nigeria

Position held: Senior Banking Executive (Branch Leader) Department: Commercial Banking Group Responsibility: As the Branch Leader, I am responsible for the administration and efficient daily operation of the branch office, including operations and marketing unit in accordance with the Bank's objectives. Develop and grow business and consumer relationships as well as ensure set Balance sheet and PBT targets are met. Source for new deposit and develop loan businesses to the Oil and Gas servicing companies, provides a superior level of customer service and promotes the service culture through coaching, guidance and staff motivation. Provide leadership, training and supervision. Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. In addition, I ensure the needs of customers are met with the right financial product or services. I also handle additional regional responsibilities like collating and preparing Regional Monthly and Quarterly Profitability Reports as well as Budget Reports. Anchor Regional training sessions for both Branch Leaders and other Marketing staff. July, 2015 – June 2018

Fidelity Bank Plc Delta (Warri), Nigeria

Position held: Banking Executive (Branch Leader) Department: Commercial Banking Group Responsibility: Evaluate potential customers need and provide apt financial services and products to suite these needs. Provide ongoing relation servicing with existing clients to maintain goodwill and expand business opportunities. Promote bank products as well as establish new business relationships. Preparation of Monthly Profitability Reports and ensuring that planned financial budgets are met. June, 2012 – June, 2015

Guaranty Trust Bank Plc Delta (Warri), Nigeria

Position held: Assistant Banking Officer (Relationship Manager) Department: Commercial Banking Group Responsibility: Increase the bank’s share of the commercial banking market. Ensure delivery of excellent service to customers at all times. Monitor and grow the teams’ balance sheet. Drive to enhance the creation of new businesses at all times. Ensure the achievement of set budget targets. Continuous relationship management and resolution of customer issues and queries. Contact person and liaison between the customers and the bank.

October, 2009 – May, 2012

Guaranty Trust Bank Plc Delta (Warri), Nigeria

Position held: Executive Trainee (Account Officer) Department: Commercial Banking Group Responsibility: Management of existing relationships. Reactivation of dormant accounts and analysis of credit for management approval. Loan monitoring and daily review of accounts. Mobilizing deposits and booking quality risk assets for the bank while satisfying customer’s requirements and marketing the company’s brand of products and services to various clients.

NYSC Experience (NYSC Cert No. A001308904)

March, 2008 – March, 2009

Ezza Girls Secondary School Ebonyi, Nigeria

Position held: NYSC Corp Member Department: Education Responsibility: Imparting knowledge and the basic skills that will enable students to face today’s life challenges through teaching.

Internship Experience

July – October, 2003

Nestlé Nigeria Plc Ogun, Nigeria

Position held: Contractual Production Operative Department: Milo Department Responsibility: Routing filling and packaging of consumer products while working in functional team units in the production department.

Educational Qualification

2018 – 2020 Business School Netherlands, Nigeria MBA (In View) 2004 – 2007 University of Lagos, Akoka, Lagos BSc (Hons) Banking & Finance 2003 University of Lagos, Akoka, Lagos Diploma in Banking & Finance 1997 – 2002 Federal Government College, Ijanikin, Lagos WASSCE & NECO 1991 – 1996 Staff Nursery and Primary Sch., FGC, Lagos Primary School Leaving Certificate Professional Memberships

Member; Nigerian Institute of Management (MNIM), Membership No. 226704.

Intermediate Professional Level Member; Chartered Institute of Bankers of Nigeria (CIBN), Membership No. N98873.

ELearning Certificates

Sustainable Banking

Information Security Awareness

Media Handling Protocol


English (Fluent); Yoruba (Basic)

Computer Literacy

Proficient/Intermediate in the use of:

Microsoft Office Suite: MSWord, Excel and PowerPoint.

Graphic Applications: Microsoft Paint;

Banking Applications: BASIS, OPTIX, ProcessMaker, Infopool and Lead to Loan. Courses/Trainings Attended

Entry Level Training Programme (IBFC Agusto) – Guaranty Trust Bank Plc

Credit School Course (The Knowledge & Resource Centre Limited) – Guaranty Trust Bank Plc

Anti-Money Laundering Course (Datapro Limited) – Guaranty Trust Bank Plc

Legal Skills for Secured Credit and Loan Documentation (KB Professional) – Guaranty Trust Bank Plc

The Generation Next Leadership Boot camp – Fidelity Bank Plc Trainings Facilitated

Basic Customer Acquisition Skills & Credit Products for New Hires – Fidelity Bank Plc

Understanding MPR – Fidelity Bank Plc


Excellent communication and collaboration skills

Sound problem-solving, business and analytical skills

Good stakeholder management and leadership skills Interests/Hobbies

Watching movies, playing table tennis and travelling Article/Research Work/Project

The Role of the Capital Market in Savings Mobilization and Economic Development in Nigeria. (Project) Referees

Mr. Akporee, I. Regional Head, Business Banking Lagos Mainland, Diamond Bank Plc, Nigeria 10, Opebi Road, Ikeja, Lagos State.


Mr. Andrew, K. Cluster Head, Edo/Delta, Union Bank of Nigeria Plc, Nigeria 96, Akpakpava Street, Benin City, Edo State.


Mr. Ovie, M. Regional Bank Head, Midwest 1, Fidelity Bank Plc, Nigeria 31, Sapele Road, Benin City, Edo State.


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