Email Support Executive

YOGESH. T

No: **/*A, Kesavan Street, Muthamizh Nagar, Pammal, Chennai - 75

Contact: +91-971*******; Email: ******.*****************@*****.***

Transaction Process Analyst

Keen to have a challenging career in an organization that provides an opportunity

to capitalize my technical skills &abilities

PROFILE

An articulate computer literate with nearly 8 years of experience in product maintenance and customer support.

Technical Skill Set

Software Package

Microsoft Office 2010

Operating System

Windows 10

PROFESSIONAL EXPERIENCE

HEWLETT-PACKARD ● June 2010 – February 2014

Projects Undertaken: (June 2011 – February 2014)

Client

:

Ally

Organization

:

Hewlett Packard

Tools used

:

HP-OVSD4,HP MFT.

Team size

:

6

Role

: Svc Del Cons I B

Activities:

Assigned and worked on tickets

Worked on Ad hoc requests by fetching security details

Performed chat support with the clients

Monitored batch and distributed jobs

Monitored EON alerts

Performed regular health check on Shaw Collections tool which is used by the clients to perform their day to-day activities

Performed health check by accessing work-bench tool

Escalated issues as needed and maintain communication with technical team

Prepared client reports and sending to business on weekly basis

Solved the critical Issue on day to-day basis meeting 100% SLA.

Project Undertaken: June 2010 – June 2011

Client : Citigroup-ISG Production Services

Organization : Hewlett Packard

Team size : 5

Role : Support Analyst

Activities:

Monitored batch jobs and investigate issues

Contacted tech support based on criticality of the issue

Created VT ticket for the issues raised by the customers

Contacted vendor for FTP related issues

Worked on Ad hoc requests by fetching security details

Supported customers via email and chat to resolve their queries on time

Prepared critical path list and details of job flow dependencies

Prepared Daily, Weekly and Monthly reports based on Manager’s Query.

Monitored MSD /IMS online screens to make sure online is up.

Esse Tech Solutions ● Feb 2014 – August 2016

Senior Support Analyst

Activities:

To increase customer strength for the company

To investigate and track record of issues

Daily report preparation

Monthly report preparation

Accenture ● December 2016 – May 2018

Transaction process Analyst

Activities:

To validate the details of Insurance values on invoice

To validate the details of Customer

To reset the credentials on behalf of customer.

To generate daily, weekly and monthly reports of issues.

May 2018 – Till now : Business

EDUCATIONAL CREDENTIALS

B. Sc. (Computer Science), 2009; A.M Jain College, Chennai

Personal Details

Date of Birth : 25-08-85

Sex : Male

Father’s Name : Mr. K.Thirugnana Sambandhan

Marital Status : Married

Languages Known : Tamil & English

Declaration :

I hereby declare that the above details are true to my knowledge.

Station: Chennai

Yours Truly

Date : (T.YOGESH)

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