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Customer Service Account

Newark, Delaware, United States
June 03, 2019

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Samantha J. Wortham

*** ******* ******



To whom this may concern,

I am looking for an entry level position in an environment that offers growth and potential while building on my skills and abilities. I possess excellent written and oral communication skills and a passion to learn and to increase my skills.

I am committed to providing excellent service. I am flexible and can adapt to any new environment. You will see from my enclosed resume that I meet all of these qualifications and more.

What my resume does not reveal is my professional demeanor and ethical values, in a business environment, these qualities are of the utmost importance in dealing with clients as well as co-workers. In me, you’ll discover a reliable, detail-oriented, and extremely hard-working associate; one who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism.

Thank you for taking the time to review my resume. I look forward to speaking with you.


Samantha J. Wortham


Samantha J.Wortham


Objective: I am looking for an entry-level position in an environment that offers growth and potential while building on my skills and abilities in order to accomplish department and company goals.

Bank of America

Credit Analyst Universal Lender-Newark, DE May 2017-December 2018

•Evaluate creditworthiness for new and existing consumer secured and unsecured credit cards.

•Perform periodic reviews to determine risk and accurate credit lines

•Earned lending authority of $100,000

Bank of America

Collections-Newark, DE April 2016-May 2017

•Resolve routine billing inquiries and educate customers on account terms.

•Secure payments on delinquent consumer credit cards.

•Educate customers who are experiencing financial stress on repayment programs.

Capital One

Recovery Specialist- Wilmington,DE, Nov 2015-April 2016

•Retrieved media statements for charged off accounts.

•Locate statements for payments and charges.

•Review documentation for accuracy and completeness.

Discover Financial Services - Newark, DE, Jan 2014 – Apr 2015

Customer Service Agent

•Informed customers of account balance and credits.

•Solved problems related to account inquiries.

•Educated customers on company products and policies.

•Handled customer inquiries, complaints, and service request in call center environment.

HSBC - New Castle, DE, Sep 2007 – Jan 2008

Credit Specialist

•Evaluated and extended credit for retail accounts.

•Troubleshoot customer service issues on retail accounts.

•Worked one on one with retail companies.

Education Temple University - Philadelphia, PA

Bachelors of Arts in Communications (Currently attending)

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