Technician Customer

Mohit Singh Baidwan

*** ***** ****** ****, ********, Ontario, CA (L6R 3C3)

+1-416-***-**** ****************@*****.***

SUMMARY

Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Build and maintain enduring customer relationships to boost sales and generate repeat business.

Holds a two-year specialized diploma of Network Technician and Programming.

Administering and monitoring performance of network.

Installed computers, deployed and troubleshoot operating system in designated networks.

Experience in configuring routers, switches and VLANS.

Extensive knowledge of adding ACL for network security.

TECHNICAL SKILLS

Operating Systems: Windows (All), MAC OS X, Linux.

Protocols: RIPv2, EIGRP, OSPF, BGP

Switching Technologies: VLANs, VTP, RSTP and STP

Networking Applications: TCP/IP, UDP, DHCP, DNS, SSH, Telnet.

Security Technologies: ACL, VPN, NAT/PAT

Traffic Tools: Wireshark, Packet Tracer, GNS3, Putty.

WORK EXPERIENCE

Help desk Technician May2018- September2018

St. Clair College

Roles and responsibilities

Listening to other student problems and provide them solution on Microsoft office tools.

Setting up accounts for staff and students and solving assisting in solving login issues.

Diagnosing and solving hardware or software faults.

Logging the queries of employees and students.

Document everything with step used for troubleshooting.

Installing and configuring desktops, printers and scanners.

Prioritizing and managing many open cases at one time.

ACADEMIC EDUCATION

Diploma in Computer Networking Jan 2018-April 2019

St Claire College, Windsor, ON

High School Diploma Mar 2015 – May 2017

Haryana, India

Availability:

Full time

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate