Ralph J Amodei

ac9ige@r.postjobfree.com

203-***-****

Education & Certifications:

Associates Degree in Business Administration Quinnipiac University, Hamden, CT

Implementing and Supporting Microsoft Windows NT Workstations

ATT Continuing Education, Data Communications I and II Fujitsu Certified

IBM hardware, software and Business Conduct Training

Professional Experience:

Tomra, Inc Recycling Company Corp, Shelton, CT 4/19 - Present

Desktop Tech

Responsibilities:

AD Manger Plus – AD Explorer

- Domain connect with new laptop name.

- Move laptop to OU; computers to TNA laptops

Active Directory 10.0.17132.1; unlock, enable accounts.

.Net configuration

MS Outlook support Win 10 Enterprise OS.

Enable remote connect in Win Services

Regedit software .Net Framework 3.5 on Win 10 PCs.

Windows Server 2012 for Symantec End Point anti-virus installs.

Win 10 SME imaging with Acronis cloning software.

Cisco AnyConnect VPN software; O365 installs and support.

Vsphere Web Client connects to Tomra servers – NAUSTNA-ITTOOLS

Atos Help Desk for Umass Memorial Hospital, Cheshire, CT 2/19 – 3/19

Responsibilities:

Follow me Desktop VMWare Horizon client on thin cleints, workstations to show desktop.

Service Now ticketing system.

Outsource web portal for tech support such as Epic, E Learning, VMWare.

MS Outlook support on Win 7 Enterprise OS.

VMWare support on mainframe applications.

Remote desktop connects with Lan Desk.

Resolve ticket at help desk or refer out to desktop, app or printer vendor.

Active Directory domain lookup, password reset or unlock.

AD 6.1 administration on Windows Server 2008 R2 SP1. lockout status of Domain Controllers

Citrix administration with Lan Desk connect. Citrix workstations name(s) and ip(s).

Server permissions for share access.

Alexion Pharmaceuticals, New Haven, CT 1/19 – 2/19

Win 10 Refresh Project

Responsibilities:

Software and Hardware Support for Windows 7 and 10 and MS O365 with Azure cloud access.

SCCM boot image for Win 10 from bootable jump drive.

Connect Backup administration. Lookup user account for size and last date of backup

Respond to tickets generated in Service Now.

UEFI password configuration.

UEFI chip set with TPM on Lenovo T480s laptops

User log in and from Connected Backup as admin to assess user information.

Active Directory Administrator for domain lookup, NETIQ DRA Directory & Resource

Administration. Front end processor for MS Active Directory. Change password,change computer

Description and update OU. Connected backup account lookup and password changes.

Bitlocker, Zoom instant messaging, Box cloud storage and palo alto Global Protect VPN client.

Trader Joe’s – WDC Distribution Center, Warehouse, Bloomfield, CT 01/18 – 12/18

Senior IT Support, Robotics Administration

Responsibilities:

Software and Hardware Support for Windows 7 and 10 and MS O365.

VLAN connects for VOIP phones and PCs. No daisy chain.

Cisco pearl connects for IDF switch configurations.

All fiber connects for IDF to MDF connections; patch connections in all switched.

Network Troubleshooting on Cable Connections to Cisco switches.

Active Directory Administrator for account creation, OUs, password resets and suspended accounts,

AD enable email accts and inbox size increase(s). AD user creations for Exchange email access.

Win Server 16 file access and print management, VDI connections support.

Honeywell A500 Talk Man configurations.

Coordinate department request for service; ie building services to drill platform cable holes.

Honeywell PM43 Label Printers, print management, HP LJ M607, Lenovo T470, Thin Clients, Thors,

Honeywell CK75 handheld scanners. Use AP (access points) wireless communication. Mobil carts.

One AP issue was no 360 degree communication. It was too close to a lighting fixture.

Print server new additions Win Server 2012 with name, ip, DNS name and alternate addresses.

Exclusive Win 10 deployments, print manager, updates and recovery options; SAP installs.

AGV (Automatic Guided Vehicle) AI Robotic fork left trouble shoot operations.

AGVs run on Win 7 and must be manually guided out of mapped travel when they stop.

Wilton Public Schools, CT 06/17- 01/18

PC Technician

Responsibilities:

Software and Hardware Support for Windows 7 and 10 and MS O365.

Pixie boot image for Win 10.

Network Troubleshooting on Cable Connections to Switches Cisco and Meraki dashboard administration.

Respond to tickets generated in Service Now.

Digitize language DVD for teacher use through a share

Map shares for student use along with teacher installed learning tools ie language verbs

Active Directory Administrator for domain user lock out, password resets and suspended accounts.

Mainframe – Rumba password reset and locked out accounts. VDI connections support.

VM and Citrix user administration for password resets and locked out accounts.

Bridgeport Board of Education, Bridgeport, CT 03/16 – 01/17

IT Support Analyst

Responsibilities:

Installs of Milestone 2016 R3 security camera software throughout

School district at all the public schools.

Vineland psychologist software upgrades and IP connect to SQL

Presence Learning remote connect video conference for special needs learning

Create ISO images Win 7 HP Z200 series and 7800, 7900 and 8000 desktops

with Ghost connected MS Windows server 2008. Pixie boot Win 10 imaging.

AD create user ID and password for security logins.

IP connection to security server within software, configure DNS and active directory classroom setups

LabTech remote control to work stations

Lan School remote connection as well as for teachers

VMware server installs. Secure Token setups, token password resets.

VMWare VLAN connects and cloud. Citrix user administration for password resets and locked out accounts.

Opened, monitored, escalated and closed Service Request Tickets from clients

Set-up, configuration and deployment of desktop images on all XP to Windows 7 migrations.

E waste removal 1700 pieces! Old HP PCs, keyboard, mice, cables and power cords.

Data Center reconfiguration with removal and remodel of old data com equipment Cisco wireless lan controllers

Brocade switch installs; Brocade does not make wireless controllers.

Bradford network switch alarm systems, Fortigate firewalls.

Sikorsky Aircraft, Contracted CSC, Stratford, CT 10/15 – 03/16

System Support Analyst

Responsibilities

5,000 users, including writing Change Management.

Imaging / Reimaging of new and existing Dell business class PCs.

Mentors Tier 1 and Tier 2 Service Desk and PC Support technicians.

Perform Break/Fix on all computer hardware on desktop, laptop computers and peripherals.

Participate on Windows 7 deployment projects

Used Remedy ticketing system to track daily service desk escalation calls and tasks

New Breed Logistics, North Haven, CT 09/13 – 05/15

Systems Software Analyst

Responsibilities:

NAT network address translation, Patch connects to Cisco switches.

Vender escort. Install programs.

Participate on Windows 7 deployment projects

Provides hands on support for all local and remote hardware and software deployments.

Configuration, user walk throughs with use of SAP, SAS in conjunction with Sikorsky.

IntraEnterprise 8.0.0 ticket system. Included configuration of work station functionality

Proper use of SAP, TNS and Navy Log Cards with MS Access & Oracle 10.

Win 7 use with Aventail VPN client, certificates for connect to UTC – SAP, SAS.

Performed Fusion install for Mac OS i.e. Outlook.

VDI session from computer or external to the company.

Citrix client updates – error ‘unable to connect to remote server.

Program Neighborhood Agent window enter new URL, update close sys tray relaunch

Coordinate with Sikorsky Unix print server admins upon label printer uptimes.

Coordinate compatible NB network printer assignments with SAP printer assignments

Ethernet Mitel VOIP phone and fax line installs. Android, IPhone wireless connect.

Wireless communication with handheld scanners and static IP configuration.

Windows Mobile Device Center with Upload Utility to install software.

Discover Financial Services, Stamford, CT 02/12 - 01/13

Executive Support, Software Systems Analyst

Responsibilities:

Innovative, detail orientated all level user tech support; HP Service Manager

Install Lotus Notes 8.5, SAS, SAS EG 4.2 & 9.3, Teradata, SQL and support

Administer ID Manager, SCCM computer administration

Symantec Endpoint Protection – Blackberry support

SCCM create image build & image Win XP, 7 computers; all user site access.

Perform software deployment, patches and security updates using SCCM

Support of MS Office 2010, EssBase. Bloomberg Finc Rpting Tools

Manage SQL, Teradata, Essbase queries at desktop

Thin Client 800G1DM IPhone network connect. MAC installs

CIGNA - Bloomfield, CT 11/10 - 12/11

Desktop Support Analyst

Responsibilities:

IBM laptop T42, T43, T60, T61, T410

Software fixes Windows XP on laptop & desktop computer. Image if necessary

Setup Outlook 2003 and support for 5,500 & WAH user community

Marimba software installs of AD, SAS and SAP

Complete Active Directory input for software adds and deletes to destination computers

Citrix login id password resets.

Yale & Hartford Board of Education, CT 01/10 - 11/10

Senior Support Analyst/ Mac Support

Responsibilities:

Mac book installs with wireless communications along with wireless printers.

Successfully installed 250 Apple Macs and connect to share for software

Replaced system board, replaced numerous hard drives, replaced Snow Leopard OS.

Mac installer Disk Image mounts installed from Disk Utility.

Install Bedford cart 16g iPads Air controller with Apple Configurator

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