Customer Service Pharmacy

Professional Profile

Pharmacy Manager as *+ years & Pharmacist as 3+ years of progressive experience in Retail Department, Variance analysis, month-end reporting, co-ordinate with different departments and customer service in the retail pharmacy outlet.

Key knowledge and skills include:

•General Ledger: Entered 150-175 transactions per day including Expense reports, Material costs, sales and Purchase data.

•Communication: Outstanding customer service abilities proven over 8+ years of experience, effective researcher with solid analytical abilities and having an excellent communication and mediation skills.

•Organization and punctuality: Maintained a Daily to-do list and calendar of due dates using Outlook, prioritizing work based on deadlines and project size, Proficient in general office duties and functions.

•Information Technology: Advance proficiency in Excel (formulas, filters, look-ups), Word, Tally ERP 9.

Employment History

Pharmacist: July 2018 to till date

East gate Drug Mart, Edmonton, AB.

Boyle Pharmacy, Edmonton, AB.

•Counseling patients about prescription products

•Initiating clinical services and following up with patient with each visit like CACP and SMMA.

•Completing narcotic cycle count

•Maintaining patients medical profile in system

•Educating patients about drug therapy problem and answering their question about therapy and medical conditions

•Witnessing daily administration of narcotics like Suboxone and Methadone after careful assessment of patients

•Checking the appropriateness of prescription and processing the prescription if it is accurate

•Collaborating with other healthcare professional for the best interest of patient

•Supervising and guiding other pharmacy staff like pharmacy assistant and pharmacy technician

•Assisting patients to choose best over-the-counter products according to their medical condition and counseling about the product

Pharmacy Intern: Mar 2017 to May 2018

Chinatown iPharmacy. Edmonton, AB.

•Counseled patients on prescription and over-the-counter products

•Involved in narcotic cycle counts independently

•Handled clinical services and customer care plan including CACP, SMMA etc.

•Witnessed daily administration of narcotics such as suboxone and methadone after careful assessments of patients

•Did Compounding, packaging and labeling pharmaceutical products

•Received written prescriptions or requests for prescription refills from patients or

from the doctor’s office

•Verified that the information on the prescription is complete and accurate

•Prepared the prescription and labels

•Pricing and filing the prescription

•Keeping a record of patient information and maintain patient profiles

•Handled insurance claims

•Maintained inventory of prescription and over-the-counter medications on timely basis

Cashier: Mar 2016 to Feb 2017

Walmart Canada. Edmonton, AB.

•Received payment by cash, check, credit cards, vouchers, or automatic debits

•Greet customers entering establishments

•Maintained clean and orderly checkout areas

•Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

•Resolved customer complaints

•Answered customers' questions and provided information on procedures or policies

Pharmacy Manager: July 2012 to Nov 2015

Shree Bhavani Medicines Ltd. Ahmedabad, India.

•Managed pharmacy team in prescription dispensing, patient counseling, and integration of immunization and other patient care services

•Accurately filled prescription; consult with patients on medication dosage, drug interactions, diabetic testing supplies and potential side effects of prescription and OTC medications insuring for patients' safety and satisfaction

•Oversee day-to-day pharmacy operations, including budgeting, achievement of business objectives, and minimizing wait time

•Increased sales and gross margins as well as reduced expenses and waste through keen inventory control

•Promoted pharmacy services and immunization of all types, including travel medicine to existing and new pharmacy customers

•Focused on customer needs and satisfaction, ensuring customers are provided World Class Customer Service through use of best practices and prompt communication with physicians

•Liaised with human resource personnel and pharmacy district manager to resolve union employee disputes. Resolved complex customer issues at store level.

•Responsible for hiring, training and supervision of pharmacy team

Pharmacist: Nov 2008 to June 2012

Shree Bhavani Medicines Ltd. Ahmedabad, India.

•Dispensed prescription medicines to the patients

•Ensured that different treatments are compatible

•Checked dosage and ensured that medicines are correctly and safely supplied and labelled

•Supervised the preparation of any medicines

•Kept a register of controlled drugs for legal and stock control purposes

•Liaised with doctors about prescriptions

•Sold over-the-counter medicines

•Advised patients of any adverse side-effects of medicines or potential interactions with other medicines/treatments

•Helped to manage finance and budgets

•Kept up to date with current pharmacy practice, new drugs and their uses

Education

OSCE Part – 2 ( Pharmacy Examining Board Of Canada )

Passed in May 2018

•MCQ Part – 1 ( Pharmacy Examining Board Of Canada )

Passed in May 2017

•Evaluation Exam ( Pharmacy Examining Board Of Canada )

Passed in Jan 2017

•Bachelor Of Pharmacy ( 2005 to 2008 )

Rajiv Gandhi University of Health Science, Karnataka, India

•Diploma In Pharmacy ( 2003 to 2005 )

Sardar Patel University, Gujarat, India

Computer Proficiency

•MS Office ( word, excel, outlook and internet exploring )

•Kroll

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