Manager Information Technology

Timothy E. Whitley

*** ***** ** *****, ** ***** Work Phone: 850-***-**** Cell Phone: 229-***-**** Email: ***********@*****.***

QUALIFICATIONS

Over 10 years of progressive Information Technology site management responsibilities leading to current position of Senior Information Technology Operations Manager over 9 sites throughout the United States of America.

Experience in implementation and writing policy and procedures for configuration management, incident management, change management, and asset management.

Experience managing, developing, implementing technology strategies, overseeing technology professionals, and developing effective customer relations with users and vendors.

Capacities to hire, train, and motivate professionals to complete daily, monthly and yearly goals in a corporate and Information Technology support enviroment.

Over 4 years of installing, maintaining, and troubleshooting Point of Sale (POS) terminals, VOIP (Voice Over Internet Protocol) telephone equipment.

ACHIEVEMENTS

Progressive achievements within management and maintaining customer satisfaction in all aspects on information technology. Contributing to expansion of information technology support satisfaction in 9 of 12 customer sites.

A career averaging consistent support percentage increases year after year, contributing to overall multiply millions of dollars in support contracts.

Capabilities of supporting multiple site locations throughout the world and gain highest rating of customer satisfaction throughout 10-year span.

Successful part-time company for installing, maintaining, and troubleshooting POS, networks, and computer systems.

INFORMATION TECHNOLOGY ACCOMPLISHMENTS

2014 - Present COMPUTERWHITT’S

OWNER

Installation of Network Infrastructure, Voice Over Internet Protocol (VOIP), POS devices and cabling for contracted companies.

2008 - Present DXC.Technology (Former CSC)

Information Technology Operations Manager

Develop, implemented, and maintained Information Technology support polices and guidelines for customer support. Supported multiple sites across the United States of America for a multiple Billion-dollar customer account.

Average customer satisfaction of 5 years was 3 point higher and all other sites.

Helpdesk resolution stats fell from 16% unresolved to 4.4%.

Completed projects as project manager on average 14 days before completion date. Saving hundreds of thousands of dollars over 5 years.

Project management of two site shutdown within allotted time and under budget.

Project manager of multiple cabling, network, server, and user end computers.

Manage more than 800 thousand dollars in maintenance support contracts.

Manage 20+ employees at remote sites.

Manage assets located at 12 remote sites throughout the US.

1999 – 2008 Computer Sciences Corporation

Wintel/Unix Administrator/Application Manager/Network Manager

Solaris/Unix System Administrator and Networking for 2 Sun Fire V880, 3 Sun Fire 440 servers. That is configured to run Engineering applications across a Wide Area Network (WAN).

Solaris/Unix System Administrator and Networking for 40 UNIX workstations running Cad programs. Customer service and helpdesk duties for 200 Windows 7 networked PC’s.

Linux System Administrator and Networking for 2 Sun Fire V20z and 1 Sun Fire V40z servers and 5 Linux clients. The servers support Clearcase application for software design.

Administering the Users accounts and Groups within a NIS environment. Maintain network capabilities, and sharing of all Applications across the Local Area Network (LAN) and Wide Area Network (WAN).

Upgrade Solaris/Unix server and clients. Upgrade of software and hardware for new and existing clients.

Administering of all Cadd software at local site. Software includes Pro/Engineer, Pro/Intralink, Pro/Cable, Pro/Fly-Through, Pro/PDM, Pro/Mechanica, Model Check, Cadds5(Computer Vision), Innoveda Suite, and Mentor Graphics.

Maintain and administering of licenses for multiple applications.

Provide customer support for Desktop and Network groups. Assistance in helpdesk duties, and the installation of CAT 5 and Fiber Optics cable.

Provide hardware support to Sun and PC based systems.

May 1992 – August 1999 United States Air Force

Computer System/Network Administrator

Two years of designing, implementing and administrating Remedy Help Desk Job Tracking System for the 53rd Information Support Reprogramming Squadron Unclassified, Classified, and Top-Secret Help Desk.

Administrator of Microsoft NT and Exchange servers which services approximately 1500 customers. This contains 7 NT servers and 26 UNIX servers running solaris. Administer all of the printers for the classified local area network…

Backup Administrator for all of the NT servers and UNIX servers on the local area network. Including the operational and test network…

Assisted in the installation of 1960’ of fiber optic cable, 1000, of innerduct, and 16 splice trays; mounted 2 racks and 6 distribution panels, fanned and formed 24 fibers and 24 pigtails for splicing, and updated prints…

As crew leader, flawlessly completed one 3000-pair and one 2400-pair splices; trained team members on racking, splicing, sealing, and counting changes of copper cable; accomplished several troubleshooting tasks unrelated to the project, enhancing customer satisfaction; note: Project completed 6 weeks ahead of schedule, saving customer over $13K…

Recognized for displaying exceptional technical skills on Local Area Networks (LAN) installation at Cape Canaveral AFB, FL.; terminated four of seven equipment cabinets, including 575 connections with no errors; trained personnel and directed testing of 75,000’ of high speed twisted pair data cable with 700 connections…

Installed over 6,000’ of 2400-pair and smaller cable in providing telecommunications service for the new Combat Support Training Center, spliced, tested and sealed cable in 17 different locations

Education

University of Phoenix Master of Business Administration with a Concentration in Technology Management

University of Phoenix Bachelor of Science in Information Technology

Southern Polytechnic State University (WebBSIT) Bachelor of Science in Information Technology

Tallahassee Community College A.A Network Services Information

Tallahassee Community College A.S Computer Programming and Analysis 48 of 63 program hours complete.

Solaris 8 Certified System Administrator from Sun Micro Systems

More training available upon request

Clearance

Inactive Top Secret Security Clearance

References

--Available Upon Request--

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