Administrative Assistant Customer Service

PAULA L. VAN GURP

**** ***** ***** *****, **** Chester, OH 45069 • 513-***-**** • ********@*****.***

Professional Summary

Administrative Assistant for 26 years. Proficient in organization, document quality control, data entry

and customer service.

Work well in a team setting to meet business objectives. Experienced in Microsoft Excel and Word.

Can work independently to meet customer and colleague business objectives.

Demonstrated Skills

Manage multiple competing demands to keep

work on track

Organization of work processes

Work prioritization

Document quality assessment

Work History

Work together to meet company deadlines

Business metrics entry

Work well with others

Document archiving

Attention to Detail

Quality Control Team, Administrative Assistant, 11/2017 to 2/2019

Advarra, Inc - Cincinnati, OH

Responsible for data entry, approval of regulated documents for accuracy and quality and excellent

customer service.

Examine documents with state of the art software system for completeness, accuracy, and

consistency .

Interface with clients and colleagues via phone/email.

Recruitment/Translations Team, Administrative Assistant, 10/2005 to 11/2017

Schulman Associates Institutional Review Board, Inc - Cincinnati, OH

Prepared Pharmaceutical Research Study ads for internal Regulatory Board Review.

Released study approval letters, created billing documents and performed additional miscellaneous

support functions.

Provided clear direction to clients and colleagues via face to face, telephone and email interfaces.

Logistics Team Member, 06/2004 to 06/2005

Kerry Bioscience with Staffworks Temp Agency - Norwich, NY

• Managed general office support operations.

Accounting And General Manager, 10/1991 to 03/2004

Chenango Valley Travel - Norwich, New York

• Managed bookkeeping, accounting and general office operations.

Education

CITI Program For The Protection Of Human Research Subjects: June 2017

Schulman Associates Institutional Review Board, Inc. - Cincinnati, OH

State University Of New York Morrisville 2002 - 2004 - Norwich, New York

• Credits toward an Associates of Science, Accounting

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