RESUME

GANESH D. MILKHE

Add: Jn-*, Building No. 6, Room No.1/B, Mahalaxmi Appt, Near Shabri Hotel,

Sector-10, Vashi, Navi Mumbai- 400703

Contact: 816-***-****, E-Mail ID: ac9hz5@r.postjobfree.com

PROFILE

Adept in managing after sales service/ Spares business in globally acclaimed automobiles/engineering establishments. Innate strengths in creating / developing service network and standardization of Showroom & Workshop as per Retails Identity Program.

Professional with natural flair for building relations, customer service and proven abilities in achieving optimum level of customer satisfaction

Adept at Process Management, attaining service deliverables & customer satisfaction, administrative & management functions and experienced in improvement in efficiency of operations.

Excellent communicator with exceptional talent for problem solving through reasoned thought processes, as attested to by a track record for customer satisfaction

Effective at interacting with customers, problem-solving and relationship management with a keen urge towards serving the customers effectively.

Core competencies

Sales & Spares Services

Customer Support & Satisfaction

Training & Development

Operations Management

Consumer Durable/ Electronic Equipments

Channel Support

PROFESSIONAL EXPERIENCE

TATA POWER (NELCO) June’2007 - Aug’2008

As a Trainee.

S.V. Motors (Hero Honda Authorized Dealers) Feb’2009 - Feb’2010

SERVICE ADVISOR/computer operator

Customer Services & Satisfaction: Managing Service Operation, provide services to the customers and ensure their complete satisfaction.

Fully accountable for spearheading After Sales Service Operations in the allotted territory and achieving defined Service Reporting Targets & Service Share.

Significantly contributed in selection, appointment and management of Dealer / Service Center Network across the region.

Mapped training needs of dealerships personnel and provided specialized training inputs on continuous basis to keep the skill levels up to date.

Prepared and submitted structured MIS reports on Service & Parts activities.

Channel Management: Coordinating with the dealers to ensure their satisfaction and cooperation in enhancing sales in their area of operation.

working with Almac Sports India Private Limited. as Sales & Service Engineer in GAMDEVI (GRANTROAD) Branch since Feb’2010 till Apr’2013

Customer Satisfaction: Responsible for interacting with the clients on a regular basis to ensure complete satisfaction and continued business.

Ensuring compliance in the process of Purchase and Sale of Almac Sports India Private Limited

Responsible for managing & maintaining the workshop functioning And store

Proficient in fixing work related to Mechanical and Electrical Problems. Accountable for Verifying documents & Bills.

Currently working with SAI DHAM ENTERRPRISES AS SALES AND SAET SUPERVISOR IN VASHI

NAVI MUMBAI

Customer Satisfaction: Responsible for interacting with the clients on a regular basis to ensure complete satisfaction and continued business.

Proficient in fixing work related to Mechanical and Electrical Problems. Accountable for Verifying documents & Bills

Billing and recorded all customer report

Sites where I Worked:

In site of SNJV electrical project in BHUTAN

In site of Nandan Prospera Pune (Wakad)

All gym setup & Installation in Amorona town city at Pune (Hadapsar)

In site of Maifier developer in Mumbai

In site Lalani developer in Pune

In site of Rustamjee developer Mumbai (Thane Site)

Currently working with

SMAAASH ENTERTNETENT AS. TECHNICAL SUPORT AND INSTALLATON IN SKY KARTING

JAN 14/2015…. MAINTAIN GOKART AND SERVICE

INVINTORY ALL SPAIR PART

MAINTAIAN PETROL LOG BOOK…..

PANING TO NEW EXPRIMANT IN KART,,,

EDUCATION & PROFESSIONAL DEVELOPMENT

Appeared Diploma in Mechanical 2nd year CORRESPONDANCE

ITI Course 2004 Fr. Agnel Polytechnic Institute, Vashi. 70%

Higher Secondary March 2002 Mumbai Board 41%

Senior Secondary March 1999 Mumbai Board 47%

Computer Skills

Certified From KIRTI COMPUTERS, Auto-cad (Branch-Vashi): - Grade A

1) Application

Ms-Office 2003,

Internet,

Strength:

: Installing fitness equipments, Maintaince troubleshooting, maintaining customer details with their interaction, Ms-Office.

ADDITIONAL INFORMATION

Date of Birth: 29th March, 1982

Language Proficiency: English, Hindi & Marathi

Date:

Place: Navi Mumbai (Ganesh D. Milkhe)

Contact this candidate