Customer Service Software

David Sok 978-***-****

*** **** ****** **. ******, MA 01852 ************@*****.***

Summary

Proactive IT student with work and project experience including client server support, networking troubleshooting, hardware and software installation, remote support, and servicing back up server and work stations.

Technical Skills:

Operating systems

Professional in MS Office (Word, Excel, PowerPoint, and Access)

Repair mac, pc and perform new computer configuration process.

Computer hardware and software knowledge

Technical support

Data privacy

EDUCATION

University of Massachusetts Lowell

Bachelor of Science, Information Technology (IT) Expected graduation May 2020

GPA: 3.6

RELEVANT COURSEWORK:

Introduction to IT, Programming Language C++, Intro to Linux/Unix Oper Sys, Microsoft Office, HTML 5, LAN/WAN Technologies, Project Based Info.Sys, Intro to Multimedia.

ACADEMIC PROJECTS

Hospital IT Hardware (2017)

In a group of five, made recommendation for hardware to support a simulated hospital’s work station IT needs.

Digital Device Ownership (2017)

Wrote a survey to determine the types of digital device around by individuals.

Found that 85% of respondents owned smartphones, and the rest computer or tablet

Computer System Recommendation (Provide the best option for the consumer)

Intro to Multimedia and HTML 5, 2018

Built a five-page website in HTML, including photos, graphics, and video.

Additional Experience

IT support, Best Electronic Solution, Phnom Penh Cambodia 2015

Fast support software, TeamViewer

Repair Mac, PC and perform new computer configuration process

Computer hardware and software recommendation

Receptionist, Queen nails, Lawrence, MA 2018 - Present

Greet customer, schedule appointment, handle cash/credit/debit

transaction.

Solve concern as needed

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