Experienced IT Professional

Felicia Lewis

**** ******* **** **. • Richmond, VA 23231 • 804-***-**** • *******.******@*******.***

OBJECTIVE

To obtain a challenging position that will allow me to utilize my functional, technical, organizational and extensive experience

in information technology. To help bring about process improvements, use resources more efficiently, and decrease risks to the

environment.

SUMMARY OF QUALIFICATIONS

Self motivated; able to set effective priorities and implement strategic plans to achieve goals and meet operational deadlines.

Works independently and/or in a team environment. Possess strong technical and problem solving skills. Adapt easily to new

concepts and responsibilities.

TECHNICAL SKILLS

Software: HP Service Manager, MS Office 2010/2003/2000/97, WordPerfect, Microsoft SNA, Symantec Antivirus, McAfee

Antivirus, Lotus Notes, Microsoft Exchange 2003/5.5, Citrix Metaframe XP, HP Insight Manager, Hyena, Microsoft Lync,

SonicWall ViewPoint, Cisco Network Assistant, KnowledgeLink, SmartStation 2.0,VersionOne, Rational ClearQuest, ACMS,

Remedy, ServiceNow, SharePoint, Jenkins Operations Center, Confluence, and JIRA.

Hardware: PC, MAC, CDROM, OCM, DSU\CSU, AS\400, mobile devices, laptop, printer, modem, scanner, digitizer, router, hub and switch.

Operating Systems: Windows Server 2003/Active Directory, Windows 2000, Windows NT, Windows 7/XP/98/95, and Tru64 UNIX 5.1B.

EXPERIENCE

RELEASE MANAGER

Summit Information Solutions, Inc @ Federal Reserve Bank of Richmond, Richmond, VA (October 2017 – May 2019)

Support the implementation of Release Management at a large organization.

Support key customers (Release Management Owner and Release Manager) with tactical release management-related activities as directed.

Facilitate and coordinate release management implementation activities.

Coordinate/Track the assembly of key release management inputs (e.g. production assets, approved initiatives, current release plans, release strategy, CMDB currency).

Assist in educating customers/stakeholders regarding Release Management.

Perform the Release Management Lead role (e.g. Assist with Strategy definition, the Building and Slotting of Releases, the Monitoring and Oversight of Releases, the Installation of Releases and Release Metrics and Reporting).

Support tactical ad-hoc release management-related activities.

Work independently and produce high quality deliverables.

SR RELEASE MANAGER/DEVOPS ENGINEER

Technology Ventures @ Fannie Mae, Reston, VA (December 2015 – September 2017)

Provide exceptional release management support and ensure SDLC compliant implementation of all approved projects. Execute and support the function of Release Management to ensure the successful implementation of projects and releases.

Partner with Change Management to ensure the successful execution of release migrations.

Manage overall implementation and ownership for implementation plan for release execution including communication and coordination with internal teams. Tracked tickets through the Service Now tool.

Establish and maintain schedules in MS Project. Establish priorities and facilitate decision-making on scope and schedule revisions for releases.

Collaborate with business stakeholders to identify and manage project risks. Ensure appropriate level of communication across project team and senior management.

Ensures accountability for all deliverables. Ensure business/operational deliverables are developed and tracked. Ensures critical issues are identified, tracked and resolved. Responsible for issue reporting.

Adhere to corporate and business unit standards and procedures. Obtain the required approvals.

PC REFRESH ENGINEER

SLAIT Consulting @ Northrop Grumman, Glen Allen, VA (November 2015 – December 2015)

Imaged PCs with Windows 7 and various applications using Altiris

Shipped and received computer equipment.

Maintained computer inventory.

TECHNICAL SUPPORT SPECIALIST

Rose International @ Wells Fargo, Glen Allen, VA (April 2015 – October 2015)

Technical support with exceptional customer service.

Troubleshoot issues in Windows 7/XP, Microsoft Office 2010/2003 and Internet Explorer.

Password resets (Active Directory and Mainframe).

Documenting calls using a ticket tracking system (Remedy).

Resolve problems regarding business applications, hardware and software.

Resolve or direct calls to appropriate technical area or vendor.

WINDOWS 7 MIGRATION SPECIALIST (October 2014 – January 2015)

Apollo Professional Solutions @ SunTrust, Richmond, VA

Assisted in deploying over 13,000 Windows 7 machines and migrated user data using USMM.

Installed WYSE Thin Clients for VDI.

Provided customer service and communicated effectively to migrated users with desktop support (software issues/installs and/or adding printers).

Deinstalled and reinstalled PC’s.

RELEASE MANAGER

CMI @ Capital One, Richmond, VA (June 2011 - February 2014)

Planned and oversaw the successful rollout of software for the following Line of Business: Digital, Enterprise and Home Loans and for the following Enterprise Application: GlobalOne HR in an agile environment. Certified that application enhancements and defect fixes were implemented to meet business requirements using extremely controlled and systematic process that limits impact to the existing enterprise environment.

Oversaw software quality control for releases during the entire Software Development Life Cycle ensuring Release Management framework is established using Agile and Waterfall methodology.

Implemented efficient procedures for the distribution and installation of changes to IT systems. Ensured that all software being changed was traceable, secure and that only correct, authorized and tested versions are installed.

Communicated effectively and manage expectations of the customer doing the planning and rollout of new releases. Obtained approvals from upper management and manage the weekly project updates including status reporting thru CAB review daily.

Agreed to the exact content and rollout plan for the release, through liaison with Change Management.

Coordinated all aspects of the release lifecycle and to implement software releases into the operational enterprise environment using the controlling processes of Change Management.

Made efficient process improvement recommendations.

Provided support to project managers, developers and team members in a diverse and collaborative environment to ensure requirements are met for implementing changes.

TECHNOLOGY SPECIALIST

St. Joseph’s Villa, Richmond, VA (January 2009 – June 2011)

Responsible for new Windows 2003 server builds

Performed data backups using Backup Exec.

Created PC images using sysprep and Ghost.

Responsible for software installations and testing new software.

Performed data analysis (bandwidth, web usage and virus attacks).

Exposed to VMware

Accomplishment:

Project Management. Documentation on IT Policies and Procedures.

SYSTEMS ADMINISTRATOR

CXI / NewMarket Services Corporation (formerly Ethyl Corporation), Richmond, VA (December 1999 – May 2006)

Windows 2000/2003 and Tru64 UNIX 5.1B Systems Administration, installation and maintenance.

Responsible for Microsoft Exchange 2003 Administration, installation and maintenance.

Responsible for Citrix administration, installation and maintenance.

Responsible for Blackberry Enterprise Server administration.

Supported Outlook and Lotus Notes.

Responsible for server builds, upgrades, patches.

Performed corporate data backups using ARCserve.

Provided 24x7 operational “on-call” support.

Provided support to help desk staff, other IT personnel, and 1200+ end-users.

Accomplishments:

Implemented a new backup solution to resolve problems/issues with current solution.

Windows NT 4.0 to Windows Server 2003/Active Directory Migration

Exchange 5.5 to Exchange 2003 Migration.

Developed a disaster recovery plan.

NETWORK OPERATIONS ANALYST IV

Wachovia Securities, Glen Allen, VA (September 1996 – November 1999)

Provided and maintained support for LAN, WAN, appropriate computer equipment, communication networks, and devices for information services departments and all user equipment, both corporate and field locations (2500+).

Monitored and responded to network control facility hardware and software problems.

Assisted with the coordination and/or installed data communication equipment in branch locations.

Coordinated the installation of corporate PC’s, terminals and printers.

Assisted with the documentation of data network as related to installs, moves, adds, and changes.

Responsible for server builds.

Promoted from Data Communications Technician II (June 1997 – February 1998) and Data Communications Technician I (September 1996 - May 1997).

TEMP. Judith Fox, Richmond, VA (July 1996 - August 1996).

Configured and installed PC’s.

EDUCATION

Bachelor of Science in Information Systems, May 1996

Virginia Commonwealth University

Richmond, VA

Graduated Cum Laude

AFFILIATIONS

Alpha Kappa Alpha Sorority, Inc., Financial Secretary, 1993 – 1995, Treasurer, 2010 – 2013, Technology Chair, 2011 - 2016

REFERENCES

Available upon request.

Contact this candidate