Systems Administrator

SHEILA HARRINGTON

Flushing, MI *****

810-***-**** *********@*****.***

www.linkedin.com/in/sheila-harrington

SYSTEMS ADMINISTRATOR

Windows and VMware Server Support

A results-driven IT professional with extensive experience in supporting information systems. In-depth expertise applying a structured change management approach and methodology for creating changes and securing approvals with senior leaders and stakeholders. Extensive knowledge in installing and configuring virtual environments using VMware. This includes the required server hardware along configured with Windows operating systems. Responsible for documenting and testing the disaster recovery process for the local data center. Exceptional communication, facilitation and technical skills. Experienced working with multiple teams.

Windows Administration

Server Hardware

VmWare Administration

Leadership Skills

Troubleshooting Skills

Analytical Skills

Change Management

Release Management

Incident Management

PROFESSIONAL EXPERIENCE

GENERAL MOTORS, Flint, Michigan 2013 - Present

MPS IT Support Team

Change Release Manager 2014 - Present

Provide Change Management requests with manufacturing plants for server patching and updates.

Worked with operational teams to integrate change management activities into the overall project plan.

Applied a structured change management approach and methodology for creating changes and securing approvals.

Proficiency in SharePoint, excel, power-point, ITIL framework.

Managed relationships and coordinate work between teams at different locations.

Listened to and learned from all peers to form best practices.

MPS Wintel Support Team 2013 - 2014

Windows Server Support

Provide Windows Server support across all GM Global business and manufacturing Servers.

Delivered on call support for server hardware and Windows operating systems for all datacenters.

Provided 1st level incident management support across all datacenters.

Evaluated servers to ensure they were at required version levels, creating the Request for Change (RFC), gather software requirements for implementation, and verification of the approved change to implement.

Worked with global colleagues to provide globally consistent processes and procedures.

Managed setup and provisioning of storage resources.

Performed other related duties as assigned.

HEWLETT PACKARD/ELECTRONIC DATA SYSTEMS, Flint, Michigan

GPO Systems Admin Support at GM Flint Engine Operations Plant (HP acquired EDS in Aug 2008)

Systems Administrator 2008 - 2014

Install/Configure/Test new Server Hardware, configuring as standalone servers or as part of the Virtual Farm. Support for the plant business partners as needed.

Responsible for installing/configuring/supporting the VmWare virtual farm at the site. Worked with system administration teams to migrate physical servers to the virtual environment. Performed day-to-day administration of virtual environment and also standalone windows servers.

Installed and recorded cat5e/cat6 cable in support of the servers within the datacenter.

Deployed VMware security/bug fixes to ESXi hosts and MS Security patches to Windows servers including service packs and perform any other planned maintenance activities on an established cycle.

Assessed, investigated, planned and remediated system vulnerabilities of Active Directory, Windows 2003/2008 and ESX servers.

Managed, and tested disaster recovery procedures for hardware failures and site disasters.

Configured and managed the BackUp and Recovery environment for the servers at the site. Also coordinated offsite tape storage with the offsite vendor.

Coordinated Windows security patch and software releases for plant floor workstations, creating and following Request for change (RFC) processes.

Performed planned Operating System upgrades in conjunction with the Server Engineering team.

Supported the Storage Area Network (SAN) environment, coordinating with the vendor for drive replacements.

ELECTRONIC DATA SYSTEMS, Lansing, Michigan

Incident Management Service Desk supporting General Motors

Incident Specialist 2006 - 2008

Tier 1 contact for incidents at the General Motors Manufacturing Facilities.

PROFESSIONAL DEVELOPMENT

Microsoft Certified IT Professional Enterprise Administrator 2008 - 2010

Microsoft Certified Systems Engineer 2000 - 2000

Microsoft Certified Systems Engineer NT 4.0 - 1999

Netware 4.1 Administration - 1996

TECHNICAL SKILLS

VmWare Administration (Vsphere, ESXi)

Microsoft Administration (Server and Desktop)

Microsoft Office Suite

PC and server hardware installation and configuration

Incident, Change, Request Management

Contact this candidate