Training Manager
Resume:
Lee Richard
Oakland, Ca. *****
***********@*****.***
Experience
Instructional Designer - The Money Source
Oct 2015 – Jan 2019
Concord, CA
● Created video, audio, and digital interactive training for all channels of the business
● Built and presented training to be used in a live or virtual instructor-led environment
● Designed and created a constantly expanding and evolving suite of training courses for new hires
● Constructed written documentation for job guides and business processes
● Administered the company training portal
● Consistently managed and executed multiple training projects at any given time Project Manager - Hewlett-Packard Mar 2007 – Dec 2014 Cupertino, CA
● Administered day-to-day training operations for a large software support department
● Designed, managed, and executed training project plans
● Provided in-person training and coaching to groups and individuals on a variety of topics based on the needs of the business
● Regularly created new online interactive training using an in-house LMS and a variety of digital production tools
● Managed large-scale programs, both for internal staff and customer facing portals Knowledgebase Manager - Mercury Interactive Mar 2005 – Jan 2007 Mountain View, CA
● Acted as the managing editor for the technical support knowledgebase
● Trained all internal support staff on knowledgebase tools and processes
● Provided training and support to all incoming new hires
● Designed and implemented best-practices for new technical support articles Software and Systems Known
Multimedia Editing and Learning Management Related Articulate Storyline 360, HP Adoption Readiness Tool (ART), Camtasia 2018, Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe Audition, Adobe InDesign, Audacity Other
Sensei Labs (administrator), Velocify (primary administrator), Salesforce (administrator), Five9, Dialpad, Microsoft Word/PowerPoint/Excel/Outlook
Education and Certifications
TSIA Support Professional
2012 – Present
ITIL Foundation Certificate in IT Service Management 2006 – Present
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