Franklin Thomas

Ypsilanti, Michigan – ***** Mobile: 734-***-**** ac9hoc@r.postjobfree.com

Professional Synopsis

A result oriented professional with over 18+ years of experience in Infrastructure Operations, Project Management, Planning, Implementation, Change, Service Delivery, Server Administration, Networking, Security, Technical Support/Troubleshooting, Team Management, User Support and Client Support

Possess experience in handling projects on Banking, ISP, Data center, Oil & Gas, Logistic, Online Backup and Government sectors

Experienced in analyzing information system needs, evaluating end-user requirements, designing solutions, and troubleshooting complex information systems management

Adroit in ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes

Adept in providing remote support, handling installation & configuration of Operating Systems, Application Software, Anti-Viruses & Hardware

Employers Details

EIT Services India P Ltd (Formerly known as Hewlett Packard) - Feb 2012 – Feb 2019

Delivery consultant

AP Moller Maersk Global Service Center - Dec 2010 – Jan 2012

Team Lead

SOS Online Backup P Ltd (Infrascale) - Dec 2007 – Dec 2010

Team Lead

SGS Technologie P Ltd - Sep 2005 – Dec 2007

Senior System Administrator

Nahil Computers - Jun 1998 – Feb 2005

System Engineer

Skill Set

Operating Systems

Windows Server 2000, 2003 & 2008, 2012 Windows XP, Vista,7, & ESXi

Network Services

DNS, DHCP, HTTP, FTP, RIS, Remote Desktop, TCP/IP, IIS

Email Clients

Lotus Notes, Outlook Express & Microsoft Outlook

Virtualization

VMware, MS Virtual PC & Microsoft Hyper-V

Ticketing Tool

BMC Remedy, Service Now

Antivirus Apps

Trend micro, Symantec End Point Protection, McAfee.

Backup

Veritas Backup Arc Serve, TSM, NT

Project Activities

System Study, Project Plan, Scope, Implementation, Tracking, Ontime Delivery, UAT, signoff, Team Management, KT, Reports and Documentation

Process Activities

ITIL Process, Service Improvements Asset, Configuration, Incident, Problem, Release, Change Management

Awards & Recognitions

Best Employee of the Quarter – Hewlett Packard

Certification of Appreciation for Critical Delivery and Project- EIT Services (DXC Technology)

Certification of Appreciation for driving the result through next Generation Delivery Model – Hewlett Packard

Sport award for driving team to achieve maximum count Incident resolution – Hewlett Packard

Professional Experience:

EIT Services India P Ltd -Formerly known as Hewlett Packard - Delivery consultant Feb 2012 – Feb 2019

Supporting more than 10000+ physical and 5000+ virtual servers across the globe

Managing and troubleshooting Windows 2012, 2008, 2003 and 2000 servers and application servers

Good Experience in Datacenters, Servers migration and Disaster Recovery test

Commissioning and Decommissioning of servers

Coordinating with HP / IBM vendors for hardware troubleshooting and replacement of server peripherals

Installing, configuring & managing ESXI vCenter 5.5, 6.0

Resolving server performance, disk space issues, server hung & operating system failure

Monthly windows patching and Hotfix installation

Server Hardware upgrades, Server Roles Migration

Driving Technical advisory board meeting and customer meeting

Prioritize the projects based on criticality and business needs and completing ontime

Project scope and document preparation, graph between estimated and actual timelines

Recruiting, Mentoring, Leading Infrastructure teams and Team management across globe

Process defining and implementation, Operations, Management, handling Escalation

Regular KT session, Team building, and regular reviews

Preparation of Process and Application Documents and preparing the management reports

AP Moller Maersk Global Service Center - Team Lead Dec 2010 – Jan 2012

Supporting more than 4000+ servers across the globe

Managing and troubleshooting Windows 2012, 2008, 2003 and 2000 servers and application servers

Proactively monitoring the servers and taking the action on need based

Upgrading the server hardware firmware, on need based

Server Hardware upgrades, Server Roles Migration as per the customer request

User creation, deletion, assigning the File and Folder level permissions

Working with remote tools (MS Terminal service, Dame Ware and real VNC)

Coordinating with vendors like HP, DELL and IBM for Hardware Issues

Installation and troubleshooting ability in all kinds of multifunctional printers

Monitoring Performance alerts triggered by the server & Resolving Hardware/Software related issues

Installing and updating of Microsoft security patches

Managing File, Print, SQL, Dynamic Host Configuration Protocol (DHCP), Exchange and Application servers

Working on tasks and incidents aligned to incident & Change Management [ITIL Process]

Support for Distributed File System (DFS), DHCP, Print Server, File Server, Terminal Service, Routing & IIS

Management of DFS (Distributed File System) link and provide support to network file sharing

Monitoring the server performance parameters for remote monitoring of server

Incident/Problem Management within SLA and Effective handling of Production issues and escalations

Process defining and implementation, Operations, Management, handling Escalation

Preparing Daily report, Weekly report Monthly report, Process and Application Documents

SOS Online Backup (Infrascale) - Team lead Dec 2007 – Dec 2010

Install, configure and support Windows 2003,2008 servers, web servers, Application and database Servers

Installing, configuring application on IIS

Managing and maintaining 500+ domains at Godaddy

Configuring load balance and failover for mission critical business sites on UltraDNS

Remotely managing 24x7 100+ Windows Servers inclusive of Windows 2003 and 2008 Servers

Ensuring high availability, Regular Backups, Health Checks, Server Audits and Maintenance

Recruiting, Mentoring, Leading various Infrastructure teams, Regular KT session, KPIs, Team building

Process defining and implementation, Operations, Management, handling Escalation mechanisms

Preparation of Process and Application Documents and preparing the management reports

Server Hardening, Patch Management, Troubleshooting, Handling Support Tickets

Prioritize the projects based on criticality and business needs and completing it ontime

SGS Technologie P Ltd - System Administrator Sep 2005 – Dec 2007

Installing and Configuring Windows, Linux, web servers, Database and Application servers with clustering

Deploying Automatic Security Hot fixes and windows patching

Conducting Disaster Data Recovery Test in Data Center

Installing, Configuring & Troubleshooting RAID issues and data recovery

Incident/Problem Management within SLA and Effective handling of Production issues and escalations

Coordinating with vendors like Microsoft, HP, DELL and IBM for Hardware and Software Issues

Server Commission, Decommissioning and Performance Monitoring

Servers installation and trouble shoot in Datacenter

Application and Data Base SAN trouble shooting

Nahil Computer Company - System Engineer Jun 1998 – Feb 2005

Support for Windows NT / Windows 2000 / Windows 2003 Serves

Working in data center migration projects

Installing and configuring Windows 2000 Server with clustering

Responding/solving the tickets within SLA time

Managing & Scheduling Backups using Veritas net backup

Coordinate with HP and Compaq Hardware for Replacement spare parts

Project management support for new products and applications

Working in Data center for installation server, Rack network

Education & Technical Certifications:

Education & Technical

Degree /Certification

University / Institute

Bachelor’s Degree

Degree

Manonmaniam Sundaranar University

AWS Certified Solutions Architect

Certification

AWS

Microsoft® Certified Solutions Associate

Certification

Microsoft

VMware Certified Associate

Certification

VMware

VMware Certified Associate

Certification

VMware

ITIL Foundation V3 Certified

Certification

ITIL

Advance Diploma in Computer Network and Hardware

Diploma

Mars Computer

Authorized to work for any Employer

References: Upon request

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