Management Service
Resume:
Franklin Thomas
Ypsilanti, Michigan – ***** Mobile: 734-***-**** ***************@*****.***
Professional Synopsis
A result oriented professional with over 18+ years of experience in Infrastructure Operations, Project Management, Planning, Implementation, Change, Service Delivery, Server Administration, Networking, Security, Technical Support/Troubleshooting, Team Management, User Support and Client Support
Possess experience in handling projects on Banking, ISP, Data center, Oil & Gas, Logistic, Online Backup and Government sectors
Experienced in analyzing information system needs, evaluating end-user requirements, designing solutions, and troubleshooting complex information systems management
Adroit in ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes
Adept in providing remote support, handling installation & configuration of Operating Systems, Application Software, Anti-Viruses & Hardware
Employers Details
EIT Services India P Ltd (Formerly known as Hewlett Packard) - Feb 2012 – Feb 2019
Delivery consultant
AP Moller Maersk Global Service Center - Dec 2010 – Jan 2012
Team Lead
SOS Online Backup P Ltd (Infrascale) - Dec 2007 – Dec 2010
Team Lead
SGS Technologie P Ltd - Sep 2005 – Dec 2007
Senior System Administrator
Nahil Computers - Jun 1998 – Feb 2005
System Engineer
Skill Set
Operating Systems
Windows Server 2000, 2003 & 2008, 2012 Windows XP, Vista,7, & ESXi
Network Services
DNS, DHCP, HTTP, FTP, RIS, Remote Desktop, TCP/IP, IIS
Email Clients
Lotus Notes, Outlook Express & Microsoft Outlook
Virtualization
VMware, MS Virtual PC & Microsoft Hyper-V
Ticketing Tool
BMC Remedy, Service Now
Antivirus Apps
Trend micro, Symantec End Point Protection, McAfee.
Backup
Veritas Backup Arc Serve, TSM, NT
Project Activities
System Study, Project Plan, Scope, Implementation, Tracking, Ontime Delivery, UAT, signoff, Team Management, KT, Reports and Documentation
Process Activities
ITIL Process, Service Improvements Asset, Configuration, Incident, Problem, Release, Change Management
Awards & Recognitions
Best Employee of the Quarter – Hewlett Packard
Certification of Appreciation for Critical Delivery and Project- EIT Services (DXC Technology)
Certification of Appreciation for driving the result through next Generation Delivery Model – Hewlett Packard
Sport award for driving team to achieve maximum count Incident resolution – Hewlett Packard
Professional Experience:
EIT Services India P Ltd -Formerly known as Hewlett Packard - Delivery consultant Feb 2012 – Feb 2019
Supporting more than 10000+ physical and 5000+ virtual servers across the globe
Managing and troubleshooting Windows 2012, 2008, 2003 and 2000 servers and application servers
Good Experience in Datacenters, Servers migration and Disaster Recovery test
Commissioning and Decommissioning of servers
Coordinating with HP / IBM vendors for hardware troubleshooting and replacement of server peripherals
Installing, configuring & managing ESXI vCenter 5.5, 6.0
Resolving server performance, disk space issues, server hung & operating system failure
Monthly windows patching and Hotfix installation
Server Hardware upgrades, Server Roles Migration
Driving Technical advisory board meeting and customer meeting
Prioritize the projects based on criticality and business needs and completing ontime
Project scope and document preparation, graph between estimated and actual timelines
Recruiting, Mentoring, Leading Infrastructure teams and Team management across globe
Process defining and implementation, Operations, Management, handling Escalation
Regular KT session, Team building, and regular reviews
Preparation of Process and Application Documents and preparing the management reports
AP Moller Maersk Global Service Center - Team Lead Dec 2010 – Jan 2012
Supporting more than 4000+ servers across the globe
Managing and troubleshooting Windows 2012, 2008, 2003 and 2000 servers and application servers
Proactively monitoring the servers and taking the action on need based
Upgrading the server hardware firmware, on need based
Server Hardware upgrades, Server Roles Migration as per the customer request
User creation, deletion, assigning the File and Folder level permissions
Working with remote tools (MS Terminal service, Dame Ware and real VNC)
Coordinating with vendors like HP, DELL and IBM for Hardware Issues
Installation and troubleshooting ability in all kinds of multifunctional printers
Monitoring Performance alerts triggered by the server & Resolving Hardware/Software related issues
Installing and updating of Microsoft security patches
Managing File, Print, SQL, Dynamic Host Configuration Protocol (DHCP), Exchange and Application servers
Working on tasks and incidents aligned to incident & Change Management [ITIL Process]
Support for Distributed File System (DFS), DHCP, Print Server, File Server, Terminal Service, Routing & IIS
Management of DFS (Distributed File System) link and provide support to network file sharing
Monitoring the server performance parameters for remote monitoring of server
Incident/Problem Management within SLA and Effective handling of Production issues and escalations
Process defining and implementation, Operations, Management, handling Escalation
Preparing Daily report, Weekly report Monthly report, Process and Application Documents
SOS Online Backup (Infrascale) - Team lead Dec 2007 – Dec 2010
Install, configure and support Windows 2003,2008 servers, web servers, Application and database Servers
Installing, configuring application on IIS
Managing and maintaining 500+ domains at Godaddy
Configuring load balance and failover for mission critical business sites on UltraDNS
Remotely managing 24x7 100+ Windows Servers inclusive of Windows 2003 and 2008 Servers
Ensuring high availability, Regular Backups, Health Checks, Server Audits and Maintenance
Recruiting, Mentoring, Leading various Infrastructure teams, Regular KT session, KPIs, Team building
Process defining and implementation, Operations, Management, handling Escalation mechanisms
Preparation of Process and Application Documents and preparing the management reports
Server Hardening, Patch Management, Troubleshooting, Handling Support Tickets
Prioritize the projects based on criticality and business needs and completing it ontime
SGS Technologie P Ltd - System Administrator Sep 2005 – Dec 2007
Installing and Configuring Windows, Linux, web servers, Database and Application servers with clustering
Deploying Automatic Security Hot fixes and windows patching
Conducting Disaster Data Recovery Test in Data Center
Installing, Configuring & Troubleshooting RAID issues and data recovery
Incident/Problem Management within SLA and Effective handling of Production issues and escalations
Coordinating with vendors like Microsoft, HP, DELL and IBM for Hardware and Software Issues
Server Commission, Decommissioning and Performance Monitoring
Servers installation and trouble shoot in Datacenter
Application and Data Base SAN trouble shooting
Nahil Computer Company - System Engineer Jun 1998 – Feb 2005
Support for Windows NT / Windows 2000 / Windows 2003 Serves
Working in data center migration projects
Installing and configuring Windows 2000 Server with clustering
Responding/solving the tickets within SLA time
Managing & Scheduling Backups using Veritas net backup
Coordinate with HP and Compaq Hardware for Replacement spare parts
Project management support for new products and applications
Working in Data center for installation server, Rack network
Education & Technical Certifications:
Education & Technical
Degree /Certification
University / Institute
Bachelor’s Degree
Degree
Manonmaniam Sundaranar University
AWS Certified Solutions Architect
Certification
AWS
Microsoft® Certified Solutions Associate
Certification
Microsoft
VMware Certified Associate
Certification
VMware
VMware Certified Associate
Certification
VMware
ITIL Foundation V3 Certified
Certification
ITIL
Advance Diploma in Computer Network and Hardware
Diploma
Mars Computer
Authorized to work for any Employer
References: Upon request
Contact this candidate