Present Address:

H No: ****/*,

Sector: **,

Chandigarh

Preety Watts

Contact: 946-***-****

ac9hl8@r.postjobfree.com

To seek out a challenging opportunity to contribute with my hard work, Dedication and Team playerapproach to utilize my functional and technical skills and to be a part of an organization where my creativity, hard work, sincerity and learning attitude are recognized and rewarded

PROFESSIONAL EXPERIENCE

Profile: System Engineer (Windows Server Operation & Backup Operation)

Windows administrator with 5 years hands-on experiencein Windows 2003/2008/2012 Server environment including installation, upgrade, administration and maintenance of windows systems&Windows backup operation.

Key skills: Summary of Skills:

Knowledge of Windows administration in Windows

2003/2008/2012 Server environment

Knowledge of working on Active Directory Services, DNS/ DHCP servers & Group policies.

Knowledge in managing resources through Active Directory

Worked on Backup environment for Windows server 2003 and server 2008 using IBM Tivoli Backup Manager. Windows backup operation troubleshooting.

Installation of physical servers, backup Clients, windows updates, RAID &Anti-Virus on the servers.

Monitoring the Backups of windows server on HBSM/backup portal.

Managing different backup tools (Client specific) TSM, Legato Networker & HPDP.

Trouble shooting the backup errors on the servers and run manual backup when required.

Creation of process/technical documents and maintaining the knowledge base.

Generating the Daily, Weekly and Monthly Reports.

Creating incidents and handling/resolving the issues/incidents as per ITIL process.

Prioritize handling the incident based on the business impact.

A team player with good communication, relationship management, analytical and problem-solving skills. CARRER HISTORY

March 2016 to Aug 2018

IBM India Pvt. Ltd., India

Designationà Technical Services Professional

Description:

Windows server infrastructure support, System Generated

& User Generated incidents & Line Items comes in Ops Center Queue, Routing of incidents/Line Items assigned to the concerned team after analyzing the incident description, trouble-shoot the errors from Windows Servers for example: Disk space, CPU, Memory etc.

PROJECTS UNDERTAKEN

Client: Posten (Norway)

Duration: March 2016 to till date

Technology: Windows Server Infrastructure Support

Description:

Working on operation of Windows servers, trouble-shoot the backup errors from Windows Servers. Creating Incidents from interactions & Assigned to Dedicated team.

Window Server Maintenance (which includes Disk space, CPU, Memory etc

Responsibilities:

Windows server infrastructure support.

Generating the Daily, Weekly and Monthly Reports.

Backup checks, troubleshooting the backup errors on the windows servers and restore.

Responsible for Server Maintenance (which includes Disk space, CPU, Memory etc.via Problem and Change Management

methodologies).

Routing/Dispatching of incidents assigned to the concerned team after analyzingthe incident description.

Reporting of incidents that can possibly breach SLA thereby ensuring that SLA missesare minimal for respective IBM groups thus saving such SLA breaches.

Handling Pending Customer incidents which are misrouted or out of scope for EVRYby coordinating with Incident Management Team and HP to ensure such cases arehandled correctly by the respective teams and closing such tickets in Ops Center’s after confirmation from Incident management Team & HP.

Nov 2011 to Feb 2016

SPAN INFOTECT PVT. LTD.

DesignationàSystem Engineer (Windows Server Operation) Description:

Worked on Windows 2003/2008/2012 Server & Windows backup operation, Virtual server &Physical Server Installations through ILO (Remotely) & Implementing/Installing Backup Clients PROJECTS UNDERTAKEN

Windows Backup Support

Client: EVRY (Sweden)

Duration:Nov-2011 to April -2015

Technology:Windows NT, Windows Server 2000, 2003 & 2008 Description:

Worked on Back-up operation of Windows through different back- up tools Like TSM (Tivoli Storage Manager), HPDP & Legato Networker, Monitor scheduled back-up every day and trouble- shoot the errors from Servers & Taking Manually Back-up accordingly (if Needed), Provide updates & Monitor Back Logs, Creating Incidents & Assigned to Dedicated Helpdesk & taking Follow-up.

Responsibilities:

Generating the Daily, Weekly and Monthly Reports.

Monitoring the Backups of windows server on HBSM/backup portal.

Trouble shooting the backup errors on the servers and run manual backup if required.

Creating incidents and handling/resolving the issues/incidents as per ITIL process.

Windows Server Operation SJ/Linkon&Evry

Client: SJ/Linkon&Evry (Sweden)

Duration: Nov-2011 to April -2015

Technology: Windows Server 2003 & 2008

Description:

Working on Server operation Tasks like Virtual server &Physical Server Installations through ILO (Remotely) & Implementing/ Installing Backup Clients & Other required software’s & Services according to Order Form.

Responsibilities:

Work on assigned Change task for New server installation.

Remote Installation of physical/Virtual servers both as per checklist.

Implementing Backup clients and other tools & services. Future Proof Operations

Client: Posten (Norway)

Duration: May-2015 to Feb -2016

Technology: Windows Server 2003 & 2008

Description:

Working on future proof operation of Windows servers, trouble- shoot the backup errors from Windows Servers. Creating Incidents from interactions & Assigned to Dedicated team.

Responsibilities:

Generating the Daily, Weekly and Monthly Reports.

Trouble shooting the backup errors on the windows servers.

Creating incidents and handling/resolving the issues/incidents as per ITIL process.

TECHNICAL SKILLS

ACADEMIC QUALIFICATION

M.B.A-IT from Punjab Technical University.

Certifications &

Courses

Microsoft Certified Solutions

Associate (MCSA),Microsoft

Certification ID : 10584405

Backup Tools IBM Tivoli Backup Manager,

HPDP & Legato Networker.

Technology Windows server 2003/2008/2012

Bachelor in Science (B.Sc.-IT) from Punjab technical University.

Diploma in (Electronics &Communication) from Punjab State Board of Technical Education and Industrial Training, Chandigarh. PERSONAL DETAILS

Date of Birth: 15.02.1989

Marital status: Married

Nationality: Indian

I, Preety Watts, hereby declare that the above given information are true to the best of my knowledge and belief and deem it to be a privilege to offer myself as a candidate for a post in your esteemed organization.

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