Customer Service Representative
Resume:
NADINE SPEED
New Castle, DE, *****
**************@*****.***
Education
Delaware Technical Community College - Stanton, DE
August 2014 - Current
● Culinary Arts
● GPA 2.3
Delaware Technical Community College - Wilmington, DE
January 2014 – May 2014
● Occupational Therapy Assistant
Wilmington College - New Castle, DE
January 2001 – January 2008
● Completed Bachelor’s Degree in Behavioral Science
● GPA 3.51
Work Experience
Devereux Advanced Behavioral Health
May 2016 - Current
● Assist in the planning and implementation of social, life, recreation, and development skills basic ADL’s for assigned individuals.
● Document behaviors on reporting system Profiler, as well as, daily Point Sheets.
Delmarva Temporary Staffing June 2015 – May 2016
● Unemployment Insurance Claims Interviewer
● Conduct fact finding interviews
● Verify wage and employment information
● Refer claims to deputies for determination
● Account Specialist – Collector
● Send Collection letters on past due accounts with Over Payments
● Review accounts for possible compromise of past due balances
● Verify employer information
● Review and verify bankruptcy and civil action accounts
USPS – Edgemoore, DE December 2014 – March 2015
• City Carrier Assistant (CCA)
• Deliver first class to Priority mail
• Exceptional Customer Service
• Accountable for delivering parcels from Fed Ex and Amazon as well
The Limited – Newark, DE June 2014 – February 2015
• Floor set/ Sales Associate
• Update clothing in store
• Unpacking new shipments and setting them out in the store neatly
• Provide customer service
• Advise of current and upcoming sales
New Castle County Detention Center – Wilmington, DE August 2010 – June 2013
• Youth Rehabilitation Counselor
• Monitor and direct resident activity to ensure safe environment
• Maintain disciplinary actions through firm but fair treatment
• Maintain security levels, critical situations and write behavioral reports
Bank of America – Newark, DE February 1993 – April 2009
● Sr. Correspondence Associate
● Respond to customer correspondence system ( letter, phone)
● Review for final resolution to better customer service
● Verify and Initiate proper rates on Service Member Accounts
● Correct, Revise, or Delete Credit Bureau information
● Contacting Credit Reporting Agencies
United States Air Force Reserves – Dover, DE March 1989 – March 2002
● Information Manager- E5
● Process Office information for the Aerial Port Squadron
● Signing in of the 245 staff members
● Update information on the DEERS program
● Process orders for deployment
● Verify pay information
● Create overviews for weekend training
● Update publications and regulations for use of unit (Security Clearance: Secret)
Achievements
● GEM Award - Bank of America
● Most Improved Award – Bank of America
● Customer Service Representative of the Week Award – Bank of America
● Managers Award – Bank of America
● Dean’s list full term at Wilmington University – 3.51 final GPA
● 2.3 GPA at Delaware Technical Community College
● Nutrition Certificate – Delaware Technical Community College
● Hospitality Certificate – Delaware Technical Community College
● Created Credit Bureau and Service Members Training Guide
Skills
● Proficient in Microsoft Office(Word, PowerPoint, Excel)
● Type 65 wpm
● Facsimile
● Telephone Communication Etiquette
● Writing Correspondence, update reports, interview for unemployment claims
● Process claims
● Created Credit Bureau Reporting Training Guide
References
Upon Request Created Credit Bureau Report Training Guide
Contact this candidate